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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
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Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(421 reviews)
“natural beach”(42 reviews)
“private beach”(219 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,938)
There are newer reviews for The Reach Key West, A Waldorf Astoria Resort
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1,201 - 1,205 of 3,527 reviews
Reviewed 7 December 2015

This is the 3rd or 4th time I stayed at this resort and my review is basically the same as during my last few stays. The staff at this resort is great from the front desk, to the bellmen to management. They were extremely professional...More

Review collected in partnership with Waldorf Astoria
2  Thank Michael I
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 16 December 2015

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. We thank you for...More

Reviewed 7 December 2015 via mobile

You can tell that the hotel is very dated and is in need of a makeover. The floors in the hallways to the rooms are chipping and it just does not seem clean. We saw a pen on the floor in a hallway, which has...More

2  Thank Keith M
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 16 December 2015

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or...More

Reviewed 7 December 2015 via mobile

This was our second stay here, and we will come again. From check in to bike rental and beach service, they have been excellent. And the private beach here far outshines any public beach on the island, as well as the private beach of another...More

Thank TerryTice
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 16 December 2015

We are so glad you were able to enjoy our resort, its service, amenities and wonderful activities. We look forward to seeing you on a return visit!

Reviewed 7 December 2015

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Review collected in partnership with Amoma.com
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 7 May 2016

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Reviewed 6 December 2015

A nice property, well located, with a pleasant, if mostly amateurish, staff, but not worth anywhere near the five star price charged. Rooms are funky, dysfunctionally shaped, cramped bathrooms (the door to ours was 3 feet from the side of the bed). Shampoo and conditioner...More

3  Thank Stephen G
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 16 December 2015

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with...More

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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$312 - US$588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Key West
#12 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$312 - US$588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Key West
#12 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
Dining (32)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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MarchVacation2011
14 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Davidtw41
28 March 2018|
AnswerShow all 3 answers
Response from micahr2001 | Reviewed this property |
If I were you, I’d change to another hotel. While I know hotels & resorts usually don’t offer beach access in Key West, it’s not worth the stay here. The resort set up is such that none of the views are great (even the... More
1
Vote
iheartdm
26 February 2018|
AnswerShow all 3 answers
Response from Courtney K | Reviewed this property |
Not that I was aware of. All the cars I saw in and out were rentals or cabs drivers. The island is tiny, I suggest hailing a cab at the airport. (Note: Uber will be much more expensive)
0
Votes
Room Tips
"doesn't worth it's money anyway"
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"Request a room away from large balconies. These are areas that outdoor events are held and can be noisy."
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"room 303 is over the loading dock"
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"Ask for a room neat the lobby of the pool"
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