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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,198 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 2,863: English reviews
Key West, Florida
2 reviews
Reviewed 1 week ago

I can't say enough about how great we were treated by all the staff they are second to none. I was born and raised in Key west and visit there frequently the reach would be my first choice and hotel accommodations. I will recommend the Reach to everybody!

Review collected in partnership with Waldorf Astoria

Helpful?
Thank CRAIG C
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to review your recent stay at The Reach. Your warm comments are much appreciated. We are always aiming for excellent, luxurious service, and if you felt you were truly pampered, then we achieved our goal. We look forward to having you back for a return visit soon, at The Reach Resort! Warm regards, -Luke More 

Davidsville, PA
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

We booked our hotel through expedia at a much discounted rate than the advertised rates on the hotel website. We stayed in Key West at the The Reach for the weekend for a family wedding at The Reach. Very beautiful outdoor facilities including the beach, pool, outdoor bar, and pier. the staff including reception, valet, bartenders, and housekeeping were all... More 

Helpful?
1 Thank Jason M
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Jason, Thank you for reviewing your recent stay at The Reach Resort. We really appreciate your warm comments in regards to our outdoor facilities, and staff. We focus on providing excellent service at all times, and are glad you noticed our efforts. I do regret to learn of your concerns, and your comments will be used to assist with... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

BEAUTIFUL LOCATION...of the hotel. I paid for a room with a view, and the picture posted shows our 'view'...the parking lot. The service there wasn't any better, I was so disappointed. Def not what expected from a Waldorf property.

Helpful?
2 Thank Christine C
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Christine, Thank you for your review of The Reach Resort. We really appreciate your kind comments in regards to our location, but regret that your guestroom view fell short of expectations. We do offer twelve different room options at our resort, and hope you'll consider staying with us again the next time you visit Key West. Kind regards, -Luke More 

Minneapolis
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

The good: This is a nice hotel, has a nice small beach, pool, large rooms ( we had a courtyard king), a safe distance away from the craziness on Duval. I don't usually stay in places this expensive. Taxes and everything included it came to close to 500 per night. To me this means that everything should be perfect. It... More 

Helpful?
Thank olimiro
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear olimiro, Thank you for your recent visit to The Reach Resort, Key West. We really appreciate your warm remarks in regards to our staff and amenities, however I ultimately regret that you didn't feel our resort offered good value. Our rates to fluctuate, with winter being peak season. We also often run promotions on our website. We look forward... More 

Muskogee, Oklahoma
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

Stayed at the Reach 11/08-11/15. This makes my seventh stay at the Reach. You just can't go wrong. The Reach is not perfect and does need some cosmetic work. It did appear that the hotel is currently having construction and restoration. Hope it is completed but next November. The staff from the beach to the front desk were friendly and... More 

Helpful?
Thank Flashrabbit
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Flashrabbit, I'm so glad you enjoyed your stay with us here at The Reach Resort. We are very committed to providing an outstanding experience to all of our guests, and we certainly try to make every occasion a memorable one. We hope to welcome you back again soon! Kind regards, -Luke More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

We loved the reach hotels beach area and kip was awesome.. the casa marina is the sister hotel which is larger has two pools and more beach space however the beach at casa is rocky. You are able to visit the other hotel also which is nice.. we had breakfast at casa and it was delicious.. The hotel is located... More 

Helpful?
2 Thank Amanda C
Atlanta, Georgia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Spent one night here and one at Case Marina the sister property. This property was very clean and staff were super friendly. The private beach offers privacy and the attendant at on the beach were great. They set up chairs, set up boat trips and more. The views from the private pier are what postcards are made of. The gift... More 

Helpful?
Thank biggtman
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear biggtman, Thank you for your great review. I'm so glad you were able to experience the historic Casa Marina, and also enjoy the natural sand beach and modern amenities at The Reach Resort. It sounds like you had the best of both worlds during your Key West getaway! We certainly appreciate your kind comments, and look forward to seeing... More 

los angeles, ca
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

Unbelievable bad experience. I made reservations 8 months in advance for ocean view room. Upon check in, they gave me a room with a view of the parking lot and the side of a building. Then, without notice, on Monday morning heavy construction commenced literally shaking the room all day long until 6:30 at night. The staff was real nice... More 

Review collected in partnership with Waldorf Astoria

Helpful?
6 Thank phall200
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear phall200, Thank you for taking the time to respond regarding your recent stay at The Reach, A Waldorf Astoria Resort. We are always aiming for the highest level of service, and appreciate your feedback. We wholeheartedly apologize for the guestroom falling short of expectations, and we also appreciate your patience while our resort is undergoing improvements. I have forwarded... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

We stayed here for our anniversary, our first trip to Key West. It was a lovely place, but we paid a lot of money for such an ideal place. We had a rather long wait to get into our room when we arrived. Check in is 4 PM, and our room was not ready until almost 5 PM. We discovered... More 

Helpful?
2 Thank Margaret G
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Margaret G, Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad to hear that you had such an enjoyable anniversary while staying at our resort. So many of our departments work extremely hard to make sure our guests have a great vacation, and I'm happy you noticed everything. We... More 

Hagerstown, Maryland
Level Contributor
171 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago via mobile

The construction here is so disturbing that you cannot enjoy the peace and beauty of the beach. It is very noisy plus unsettling as they are having to add support beams to the cracking concrete and rotting columns. Our room was not cleaned until 4 pm and even at that was done very poorly. Hair dryer did not work properly.... More 

Helpful?
2 Thank jilcc
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you jilcc, for taking the time to review your recent visit to The Reach Resort. It is truly a disappointment to learn the details of your stay. I sincerely apologize for the inconveniences that you faced while we are improving our resort. I will absolutely communicate your concerns with management, and we hope you'll consider our property in the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: €341 - €651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water view rooms instead of courtyard”
 of 5 bubbles 9kerrys, 1 Dec 2016 | Read review
“The courtyard view was the best bet, as you also get a partial ocean view looking out onto the courtyard.”
 of 5 bubbles karenauclair, 27 Nov 2016 | Read review
“Get the court yard view most have a slight ocean view.....”
 of 5 bubbles Flashrabbit, 18 Nov 2016 | Read review
“Some are better than others, we were on the street view. Not great”
 of 5 bubbles biggtman, 16 Nov 2016 | Read review
“Beach view!”
 of 5 bubbles margaretg885, 15 Nov 2016 | Read review
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