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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,206 Reviews from our TripAdvisor Community

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Showing 2,871: English reviews
Eatontown, New Jersey
Reviewed yesterday NEW

There is an onsite renovation creating a constant noise from 10am-6pm. If you are planning to relax or sleep in your room in the afternoon: it's not happening. Also, there are sugar ants on the coffee counter. I am sure they are harmless but it's unsightly considering the pricy ocean view room cost. The location is great, next to the...

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Helpful?
Thank 257evgeniyas
MInneapolis, United States
Reviewed yesterday NEW

This hotel has a magnificent view, a wonderful location, however the hotel needs many updates and is very worn. The room we stayed in was not what was promised and most of the hotel had construction that we were unaware of until we arrive and were given in a room in the middle of a mess.

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Thank 755vickieg
Lakewood Ranch, Florida
Reviewed 2 days ago NEW

The 1 night stay cost 80,000 Hilton Honors points. The room was small with 2 full size beds. The shower had black mold and the bathroom door was warped due to water from the shower. There was construction in the adjacent building so it was very noisy. Hotel is in a good location....you can walk to southern most point and...

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Thank A9798CRdianeg
Rio de Janeiro, RJ
Reviewed 2 days ago NEW

Not many hotels in Key West are at the beach. This nice hotel has a wonderful swimming pool and it is at the beach. Warm, calm waters, this hotel is sided by its mate hotel, where you can rent jet skies and practice water sports. The Reach has an amazing and excellent breakfast, but you have to chevk when making...

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Thank Branca2016
Washington DC, United States
Reviewed 2 days ago NEW

The grounds of the hotel were beautiful and the staff was amazing. During our visit my 7 month old son got sick and the staff worked quickly to find the local urgent care and drove our family there. They followed up later that evening to make sure we had everything we needed. The rooms though small were very comfortable. The...

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Thank jillbY9894FH
Milwaukee
Reviewed 3 days ago NEW

Excellent service, and it's the only place near Duval Street that has a nice sandy beach & pool and enough open outdoor space where you can actually relax and not feel crammed. Swimming in the ocean at the Reach is excellent because you can walk out a long way from shore (over 200 feet) and still feel the nice soft...

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Helpful?
Thank FjordFan
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear FjordFan, Thank you for taking the time to review your experience at The Reach Resort, Key West. We consider ourselves fortunate to have such a ideal location, and the only private natural sand beach on the island. We are pleased you had a pleasant visit, and appreciate you kind comments in regards to our staff. We hope to see...

Reviewed 5 days ago NEW

We stayed here Thanksgiving week and after reading the negative reviews we were planning to just make the best of it and enjoy the island. I was pleasantly surprised- Concierge service prior to arrival and after arrival was great, front desk staff was always helpful and we even got an upgraded room (I'm a Diamond member). Room was clean and...

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Helpful?
Thank Bill H
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Bill H, Thank you for taking the time to review your visit to The Reach Resort, Key West. It always means a lot to us, when we know we assisted in creating a memorable holiday for families and loved ones, and your comments are truly appreciated. We look forward to having you back for a return visit soon! Warm...

Reviewed 5 days ago NEW

The location is convenient to Duval street ,which is so nice. You can walk to most locations. We went to Key West to celebrate our 10th wedding anniversary . Our front desk receptionist (Diana) was so sweet. She sent us a bottle of champagne and gave us a day in a cabana. We enjoyed the hotel amenities so much. When...

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Helpful?
Thank Kristi G
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Krisi G, We really appreciate you taking the time to share your experience at the Reach Resort, Key West. We are glad to hear that our staff was so helpful, and that your anniversary celebration was pleasant while staying with us. We also thank you for your patience while we are improving our facilities, and we hope to welcome...

Orlando, Florida
Reviewed 6 days ago NEWvia mobile

Such a beautiful relaxing place to stay. Everyone is friendly and helpful. Nights can be what you want whether sittimg at the bar outside or eating on the patio. We couldn't ask for better accommodations. You will definitely enjoy yourself !

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Helpful?
Thank Donna B
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Donna B, Thank you for sharing your comments with the TripAdvisor community! We strive to provide all our guests with excellent customer service in a beautiful beach setting, and we appreciate you noticing our efforts. We look forward to your return visit, at The Reach Resort, Key West. Kind regards, -Luke

San Jose, United States
Reviewed 6 days ago NEW

Only Pro: location and its private beach. I did enjoy it. Cons: Outdated, motel like room. Extremly dirty coffee maker. Shady ocean view room tricks that actually has only a minimum ocean view. (mostly yard view) I usually skip this part of the review. But I am so upset when I checked in the hotel in person. Everything looks so...

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Thank 173jinl
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear 173jinl, Thank you for your review and recent stay at The Reach Resort, Key West. We appreciate your comments in regards to our beach and location, however, we regret to learn of your concerns. We do our best to complimentary upgrade our loyal customers, and apologize your ocean view room fell short of expectations. We do also offer ocean...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: €342 - €652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water view rooms instead of courtyard”
 of 5 bubbles 9kerrys, 1 Dec 2016 | Read review
“The courtyard view was the best bet, as you also get a partial ocean view looking out onto the courtyard.”
 of 5 bubbles karenauclair, 27 Nov 2016 | Read review
“Get the court yard view most have a slight ocean view.....”
 of 5 bubbles Flashrabbit, 18 Nov 2016 | Read review
“Some are better than others, we were on the street view. Not great”
 of 5 bubbles biggtman, 16 Nov 2016 | Read review
“Beach view!”
 of 5 bubbles margaretg885, 15 Nov 2016 | Read review
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