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Casa Marina, A Waldorf Astoria Resort

Waldorf.comUS$299*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$424*
US$299*
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US$360*
US$360*
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Casa Marina, A Waldorf Astoria Resort
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7,001 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 6,341: English reviews
Reviewed 3 September 2014

My husband and I just got back and had an amazing time. The Casa Marina is a great hotel! We had an ocean view room and it was nice. The room itself wasn't anything super spectacular, like you would expect if you spent $400 a night (which we didn't), but it was clean and nice. The best thing about the...

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Helpful?
Thank Wbpigg
Southport, United Kingdom
Reviewed 3 September 2014

Great hotel, nice location, poor service, I'll pay for good service, but we didn't get it. Often the first time you get a smile from the tip hungry breakfast staff is the one they draw on the bill, suggesting 18% 20% or 22% tip for doing little

Review collected in partnership with Waldorf Astoria
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1Thank Adrian S
Pittsburgh, PA
Reviewed 3 September 2014

I enjoyed the history of the hotel. It had that old Florida resort feel. I appreciated that there was an adult side and a family side to the pool area. I also enjoyed the beach area. There were plenty of chairs and hammocks. A large beach area like this is rare in Key West. We swam in the ocean everyday....

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Thank PermanentVaCa
Phoenix, Arizona
Reviewed 3 September 2014

Whole hotel needs some TLC. We went to breakfast first day and didn't think the buffet was very appetizing so ordered off the menu. Other 3 guests received their breakfast while I waited, asked 2 servers where my breakfast was, finally arrived after everyone else was finished. They took it off the bill but felt a manager should have come...

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1Thank Pat V
Miami Beach, Florida
Reviewed 3 September 2014

The outside is amazing, the location, the views, the pools, the SPA is great. So if you want somewhere to relax outside your room, and outside the craziness of Key West, that's a good place to good.In a nutshell: For the room 2003: - VIP welcome letter was addressed to the wrong name, my name is not Brian... - bed...

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2Thank PurosLoverUSA
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear PurosLoverUSA, Thank you for your feedback. We're glad that we had the opportunity to serve you and your friends and that you enjoyed our location and great views. However, we're disappointed that your guest room did not meet the high expectations we expect and you deserve. Each concern is being addressed with our staff and we're reevaluating our processes...

Reviewed 3 September 2014 via mobile

Never got around to reviewing this hotel until now, but it is absolutely a great hotel! We didn't realize that Key West isn't exactly a "beach destination," so we were very excited that this hotel had a small beach. The hammocks on the beach are absolutely adorable and really add a lot to the beach. The pool is great, especially...

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Thank Courtney S
Colleyville
Reviewed 2 September 2014

Our 6th year in a row to head to the Casa Marina for vacation...just saying that shows how much we appreciate the whole experience of staying at this hotel. Everyone you encounter has a welcoming smile from the moment you arrive to the day you leave. If you need anything, not too worry. They will try their very best to...

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1Thank Shari V
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Shari V, Thank you for appreciating us! We all love seeing our names and we are so happy we are able to serve you. We look forward to your next stay. Sincerely, Steven Tresh

Reviewed 2 September 2014

We have been staying here for 30 years. Key West has changed so much but the quality and history of this resort is always top notch. From the management team to the individuals providing services is always reliable.

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Thank Captiva90
Philadelphia, Pennsylvania
Reviewed 2 September 2014

From the moment we arrived the lobby was not to the standards we expected. The front desk was full and with a lot of guest waiting for their rooms to be ready. We were told that our room would be ready in 30 mins but in reality took more than one hour. When we got to our "suite" for a...

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Thank chago58
Southlake, TX
Reviewed 2 September 2014

My family and I recently completed a stay at Casa Marina Resort and Spa in Key West. My wife and two youngest children checked in on July 29th, I joined them with my oldest on July 31st. We were scheduled to stay through August 5th but due to the condition of the property and the deplorable service we received, we...

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8Thank bbailey74
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear bbailey74, Thank you for your extremely detailed feedback about the service missteps, dining selections, and facilities issues. We are reading each concern with great care and attention to detail so we can appropriately address them. We're glad to hear that your water sports experience was at the level of service you expected and hope we can invite you back...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: €279 - €537 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#8 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#15 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
77 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 430 is a great room”
str8updave, 24 May 2017 | Read review
“Rooms need to be seriously redone, enlarged and redecorated. They do not live up to Waldorf Astoria reputation. Get a room with a terrace.”
monikat889, 23 May 2017 | Read review
“We had a ground floor level room with a walk-out patio that was steps to the beach and the pools. Loved it.”
nonan928, 21 May 2017 | Read review
“Book in the classic older part of the hotel, maybe?!!”
GETAGRIPNYC, 16 May 2017 | Read review
“insist on front balcony with sea view , toilets small , old-world ,”
K7739NCrobertb, 11 May 2017 | Read review
5 of 5
Waldorf.com
US$299* /night
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Expedia.comUS$360
TravelocityUS$360
CancelonUS$424
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Prices are for 1 room, 2 adults
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