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Casa Marina Key West, A Waldorf Astoria Resort

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Traveller (3186)
Room & Suite (783)
Pool & Beach (636)
Overview
  • Excellent50%
  • Very good24%
  • Average14%
  • Poor7%
  • Terrible5%
Travellers talk about
“sun sun”(111 reviews)
“beach staff”(150 reviews)
“frozen towels”(131 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Offers from Casa Marina Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from Casa Marina Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,611)
There are newer reviews for Casa Marina Key West, A Waldorf Astoria Resort
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6,904 results
Traveller rating
3,402
1,619
966
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3,402
1,619
966
524
393
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All reviewssun sunbeach stafffrozen towelsadult poolprivate beachthe jet ski tourhistoric hotelself parkingpool serviceduval streetocean viewpalm treeslouie's backyardmain buildingsunset cruisesister propertygreat resort
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2,451 - 2,455 of 6,904 reviews
Reviewed 15 June 2015 via mobile

$25 a day resort fee?? That covers nothing!! Still have to pay extra for paddle boards, or sailboats, or really anything besides sitting In the shallow and boring pool. Or you can walk down a long boardwalk to the shallow swimming area since the beach...More

4  Thank Matthew S
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 16 June 2015

Dear Matthew S, Thank you for taking the time to leave a review of your recent stay at the Casa Marina. We do appreciate your feedback, and we take all of your comments very seriously. The resort fee at our hotel covers wireless access, beach...More

Reviewed 15 June 2015

I knew when my wife walked into the bathroom to find little hairs on the floor along with sand and pronounces she will not be showering because of the mold in the grout between the tiles on the floor of the shower, it was not...More

8  Thank Frank C
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 16 June 2015

Dear Frank C, Thank you for taking the time to review your recent stay at the Casa Marina. I am very disheartened to hear how underwhelmed you were during your time with us. To clarify some of the aspects of our resort, unless the room...More

Reviewed 14 June 2015 via mobile

This resort is considered 5 Star for a reason. Not only is the property gorgeous but it has an interesting history as well. If you want to be pampered, this is the place to stay! Concierge service is incredible. We asked for recommendations on places...More

Thank tgurka
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 15 June 2015

Dear tgurka, Thank you for leaving a review of your recent stay at the Casa Marina. You clearly enjoyed your time with us, which I'm very happy to hear. We are always aiming to create memorable experiences for our guests, and we hope to always...More

Reviewed 14 June 2015 via mobile

Enjoyed our 4-night stay at the Casa Marina - lovely old hotel that reminds one of the British Raj. The pool area, lobby and beach area were beautiful. Our room was extremely small and cramped, especially for two adults and two kids - the ocean...More

Thank ASN_Chicago
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 15 June 2015

Dear Ajay N, Thank you for taking the time to review your recent stay at the Casa Marina. Your feedback is greatly appreciated, and I'm glad to hear you and your family enjoyed yourselves while you were with us. We take pride in providing beautiful...More

Reviewed 14 June 2015

The hotel was overcrowded. There is no beach to relax as the shoreline has a little sand, is tiny and entirely covered with dry sea weed: the access to the sea is possible only through a wooden pier, which is sad. The only option is...More

5  Thank Patrizia205
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 15 June 2015

Dear Patrizia205, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate the feedback because it helps us learn where we are falling short as a resort. However, I'm very dissapointed to hear you were so underwhelmed by your...More

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About
Amenities
Top amenities
Restaurant
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Spa
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$324 - US$630 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#16 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$324 - US$630 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#16 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3186)
Room & Suite (783)
Pool & Beach (636)
Dining (124)
Amenities (26)
Business Centre & Event Rooms (9)
Family and Play Areas (5)
Questions & Answers
Ask a question
Courtney E
14 April 2018|
Answer
Response from Connecticut-MD | Reviewed this property |
I don’t see why not. Don’t know if there’s a place to store it other than the room
0
Votes
Sarabjesser60610
10 February 2018|
AnswerShow all 3 answers
Response from Susan H | Reviewed this property |
I have no idea. Best to call and see.
0
Votes
Sunnyirishman
20 November 2017|
Answer
Response from Vanessa C | Reviewed this property |
They have fridges, no microwaves but you can get on put in on request!
0
Votes
Room Tips
"Ocean front suites seem to be the better option"
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"Go for ocean view or ocean front"
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"For the view , a balcony room facing the water."
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"So many of the rooms have poor views unless you pay for that beach view."
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