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4/2/2018 5/2/2018
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    Casa Marina Key West, A Waldorf Astoria Resort

    1500 Reynolds St, Key West, FL 33040-4768
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    4/2/2018 5/2/2018
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     33 people are viewing this hotel
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    US$557
    US$545
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    Traveller (3067)
    Room & Suite (635)
    Pool & Beach (615)
    Overview
    • Excellent50%
    • Very good24%
    • Average14%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “sun sun” (109 reviews)
    “beach staff” (149 reviews)
    “frozen towels” (128 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Private Balcony
    4.0 Star Hotel
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    Offers from Casa Marina Key West, A Waldorf Astoria Resort
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (7,453)
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    1 - 5 of 6,753 reviews

    Reviewed 2 days ago

    Don't let the "Waldorf Astoria" name fool you. This property has maintenance and service issues. It is a strong 3-star but not more. We chose it because it is one of few properties on Key West with a beach. We stayed in an Oceanfront 1...More

    Thank Westport_CTJanet
    Response from Jamaal S, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria ResortResponded yesterday

    We appreciate you taking the time to share your feedback, Janet. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns regarding our facilities and service with...More

    Hotel's Favourite
    Reviewed 12 December 2017

    We thought we might be off to a rocky start when we checked in - our room category was not available. Patrick took good care of us though, giving us a few perks that made up for the problem of moving the next day. He...More

    2  Thank columbiamo
    Response from Jamaal S, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria ResortResponded 13 December 2017

    Thank you for the stellar review, columbiamo! It's outstanding your time with us was so amazing. We're happy to hear that although things started off rocky, our team was able to make things right. It's team members like Partick who ensure our guests are getting...More

    Reviewed 3 days ago

    I really love my Holiday weekend getaway at the Casa Marina. The Staff, from the Desk to the Bar, the Patio to Housekeeping and everyone I met were so professional and courteous. My wife had recently passed away. This was my first vacation experience by...More

    Review collected in partnership with Waldorf Astoria
    Thank troyj476
    Response from Jamaal S, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria ResortResponded 2 days ago

    Thanks for sharing the excellent review with us, Troy! We're so glad that you had an exceptional experience with us from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your...More

    Reviewed 3 days ago

    Again we spent a few days there. Still an iconic hotel but they lost us somehow because of the lack of investment (rooms, bathrooms and in particular the very old beach chairs). Be attentive when you book to 1 check if their fitness is finally...More

    Thank Geneva2009
    Response from Jamaal S, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria ResortResponded 2 days ago

    Dear Guest, thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share...More

    Reviewed 4 days ago

    The hotel is in a great location with amazing views of the ocean. However the beach area is man made so if you want a true beach experience then go to The Reach. While its a Waldorf Astoria property, this is not a luxury hotel....More

    Review collected in partnership with Waldorf Astoria
    1  Thank WanderlustMinnie
    Response from Jamaal S, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria ResortResponded 3 days ago

    We appreciate the feedback, Minnie. While we're happy you appreciated our location, it's unfortunate your room didn't meet your expectations and that it wasn't properly refreshed. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope...More

    About
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Beachfront
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free Internet
    • Spa
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Bar/Lounge
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$347 - US$703 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 On the Beach Hotel in Key West
    • #9 Spa Hotel in Key West
    • #16 Luxury Hotel in Key West
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 311
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, HotelsforEveryone, HotelQuickly, Cancelon, Evoline ltd, getaroom.com, HotelsClick and TripOnline SA so you can book your Casa Marina Key West, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Florida Keys >
    • Key West
    • Also Known As
    • Casa Marina, a Waldorf Astoria Hotel Key West ,
    • Waldorf Astoria Key West ,
    • The Waldorf Astoria Collection ,
    • Casa Marina Resort Key West ,
    • Casa Marina Key West, A Waldorf Astoria Resort Florida
    Add Photo Photos
    Traveller (3067)
    Room & Suite (635)
    Pool & Beach (615)
    Dining (113)
    Hotel & Grounds (1931)
    Bathroom (83)
    Business Centre & Event Rooms (11)
    Family and Play Areas (5)
    Nearby
    Nearby HotelsSee all 51 hotels in Key West
    Coconut Beach Resort
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    .20 km away
    The Reach Key West, A Waldorf Astoria Resort
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    Southwinds Motel
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    Nearby Restaurants
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    The Flaming Buoy Filet Co.
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    El Siboney Restaurant
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    Banana Cafe
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    .74 km away
    Nearby Attractions
    Key West Butterfly and Nature Conservatory
    9,454 reviews
    .67 km away
    Key West Garden Club
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    .43 km away
    West Martello Tower
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    .43 km away
    Southernmost Point
    8,375 reviews
    .73 km away
    Ask a question
    Questions & Answers
    Melinda G
    13 November 2017|
    Answer
    Response from Bruce M | Reviewed this property |
    .9am 6 days/week at The Reach, which is a couple hundred yards down the beach, according to the hotel website: "YOGA ON THE REACH PIER* Move to your breath, stretch mindfully, and relax deeply. This hatha yoga class... More
    0
    Votes
    Erick G
    7 September 2017|
    AnswerShow all 2 answers
    Response from Bruce M | Reviewed this property |
    The water and air temperatures are usually nice in October. But Irma is going straight over the Lower Keys as I write.... :(
    0
    Votes
    Room Tips
    "Oceanfront is beautiful. Oceanview is lovely but only a diagonal view. Avoid room fronting the public park..."
    Read review
    "The decks are very small so don't bother paying more for a deck room unless you really like to sit..."
    Read review
    "The suites are very run down, stay in the main building if you decide."
    Read review
    "Ask if they have a room that has been renovated recently."
    Read review
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