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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,751 Reviews from our TripAdvisor Community

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Columbus, Ohio
Reviewed yesterday NEW

We have visited Key West 8 times in the last 9 years, every stay has been at Casa Marina. The Hotel has historic significance with stories of many rebuilds, and even a 1960's military base. Built in the 20s, the hotel shows it's age in some places; some hallways and stairways are sub-par, the rooms are clean but rather sparse...

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Thank 751raya
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 8 January 2017 via mobile

This is an exceptionally well managed, fantastic resort in Key West with first class service. From the moment we arrived until our departure, we enjoyed every aspect of our stay at Casa Marina. The beautiful property is conveniently located on one of the best parcels of land in Key West. The service provided by the staff of Casa Marina was...

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2Thank EasyTraveler2000
About Hotel's Favourite Review
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear EasyTraveler2000, Thank you for taking the time to write a detailed review of your stay at Casa Marina, Key West. Our staff strives to provide a perfect backdrop, and memorable experience for all our guests, and we really appreciate your comments in regards to our location, staff, and guestroom. We look forward to hosting you again soon, for another...

Warwick, Rhode Island
Reviewed 2 days ago NEWvia mobile

Beautiful hotel , delicious cheeseburger and set up so nicely , staff 1st class !!! It really tells you what a true resort should be for guest !!! The rooms are classic and clean with a big flatscreen TV that you can enjoy , very elegant style

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Thank scuba1964
Gorham, New Hampshire
Reviewed 2 days ago NEWvia mobile

Having stayed in Key West five times now, we could not be happier our decision to stay at the Casa Marina. This 1920 gem features luxury, charm and the best location on the island. While the date of the hotel dictates that some of the rooms may not have more modern floor plans, they are beyond sufficient. Where the Casa...

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Thank Boola64
Alpharetta, Georgia
Reviewed 2 days ago NEWvia mobile

I will admit that I was tempted to cancel my reservation here after seeing so many negative TripAdvisor reviews, and I'm glad I did not because there are a lot of good points to this hotel. Maybe I just have a misperception of the Waldorf brand, because I expect perfection at a Waldorf Astoria, and I saw things here that...

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Thank Mike C
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Mike C, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate your feedback, and your comments help us understand where we can improve as a resort. I regret that you experienced so many inconsistencies during your time at our property. Your description of our resort clearly does not represent the luxury resort...

Duluth, Minnesota
Reviewed 3 days ago NEW

Spent four days and was not very impressed. The view was beautiful, our patio went out to the beach and the drinks were pretty tasty. On the other hand...The drinks were very expensive and a few of the personnel were very rude.

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1Thank cinbad44
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear cinbad44, Thank you for your recent visit and review of Casa Marina, Key West. We are glad that you enjoyed the views from our resort, but regret you feel you did not receive good value. Casa Marina was the original resort on the island first opening in 1920, and still boasts the largest private beach on the island. Winter...

houston, United States
Reviewed 3 days ago NEW

location great view of beach rooms- dated grounds dated staff - not friendly looked uneasy food average expensive for what you got did not feel like a luxury hotel would never go back- cant get in water too many rocks

Review collected in partnership with Waldorf Astoria
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Thank andreacK903LQ
michigan, United States
Reviewed 3 days ago NEW

Hotel understaffed. Rooms not clean upon arrival. No response from hotel staff to address issues. Hotel bar and restaurant understaffed and experienced long waits. Not a Waldorf Astoria experience. There are many hotels in Key West looking for business.

Review collected in partnership with Waldorf Astoria
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1Thank F5332RVdavidk
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear David K, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate your feedback, but I regret that your accommodations were so far below the expectations we set for ourselves. We can always do our best to make your stay as comfortable as possible, and the record shows that two managers personally visited...

Davison, Michigan
Reviewed 4 days ago NEWvia mobile

My wife and I have been to a few of the Waldorf Astoria Resorts as well as Waldorf Astoria Hotels. This is by far the WORST! I can't believe that Waldorf Astoria has put their name on this place. We are staying in room #134 and it smells very old and musty. There are large stains on the furniture (multiple...

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4Thank August1974
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear August1974, Thank you for your review of Casa Marina, Key West. We appreciate that you enjoyed our beach, but regret to learn of your concerns. We do value your feedback as a Diamond Member, and understand that you are frustrated that you were placed in a handicap accessible room. Unfortunately, this is the room category you booked, and we...

Fayetteville, Arkansas
Reviewed 4 days ago NEW

The property gets a high score for having nicely done and nicely maintained outdoor areas - in particular the pool and beach area. We spent a good deal of time in the outdoor spaces and enjoyed it. Outdoor Staff was very nice and helpful but were not in too much of a hurry. Good interactions with all other staff -...

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1Thank kyisoutoftheoffice
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear kyisoutoftheoffice, Thank you for your review of Casa Marina. We appreciate your compliments, but ultimately regret that the size of your guestroom fell short of expectations. Our resort first opened in 1920 and some of the rooms are smaller by todays standards. We apologize for the inconvenience, and would like to remind you that we also have a sister...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: €348 - €686 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Orbitz, Travelocity and Jetsetter so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
72 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony room in the "new" wing.”
 of 5 bubbles 751raya, 23 Feb 2017 | Read review
“Try to arrange for a Beachside room. Understand the sq footage of the room before you book.”
 of 5 bubbles kyisoutoftheoffice, 20 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles JakeYYZ, 18 Feb 2017 | Read review
“Most of the 4th floor ocean view rooms in the newer building have an open air balconies.”
 of 5 bubbles E-Wolf-2017, 18 Feb 2017 | Read review
“just ask for room size, amenities in room, and then cost per night/week. we were on floor 2 and was very quiet.”
 of 5 bubbles C8306MVdavidt, 18 Feb 2017 | Read review
5 of 5