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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#32 of 51 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,483 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,794: English reviews
Trinidad
Reviewed 3 July 2014

Upon entering the hotel, you get a very Caribbean feel to it. The rooms was clean and very comfortable but the effects of over use is starting to show. Do not go for a room overlooking the car park, the balconies are very small and can barely fit one chair; besides the view is not appealing. The breakfast offered a...

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Thank Lisa W
miami, United States
Reviewed 2 July 2014

not only was the room beautiful+ clean, pool was amazing, great poolside + food service... we left a very important item behind and they retrieved it and send it to me... I will definitely recommend this hotel to everyone!

Review collected in partnership with DoubleTree by Hilton
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Thank Ana R
Reviewed 1 July 2014 via mobile

I stayed for one night and had a very satisfying experience with the hotel. Warm welcoming cookie with very pleasant front desk staffs service, especially James, was a good start. Even I had to request a room change for some issue, all the staffs promptly responded to my concern and fixed the issue. Beautiful outdoor swimming pool was very nice....

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Thank mjceline
North Florida, United States
Reviewed 30 June 2014

Stay while on business. Clean, nice accommodations. Commons areas very well kept. Room starting to show a bit of wear but nothing unreasonable for a highly used hotel and still in good condition. Didn't have the add-on fee schemes of some hotels in the area. I would stay again without hesitation.

Review collected in partnership with DoubleTree by Hilton
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4Thank Ron H
Pembroke Pines, United States
Reviewed 30 June 2014

I have stayed at many Double Tree hotels and have always been satisfied, this hotel is run down, and is in great need of updating. The staff is not particularly helpful or friendly. We were traveling with friends who had to change rooms 3 times. The only positive thing I can say about the hotel is that they were very...

Review collected in partnership with DoubleTree by Hilton
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2Thank Lilian P
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We are sorry that we were not able to meet your expectations.

Downingtown, Pennsylvania
Reviewed 29 June 2014 via mobile

Stayed here two nights. The staff was awesome. Value was good. Food was great and the kids loved the pool and playing pool inside when it got too hot. This is a great place to stay with family. The even had washers and dryers which was very helpful being in the keys 7 days.

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1Thank TJmustangTJ
Trinity, United States
Reviewed 29 June 2014

Good location if you want to be away from everything. Pricey, front staff not so helpful, bath tub in poor repair. View of parking lot not worth the price of stay. Tried to use shuttle to save money on parking but there were so many people and the shuttle was small and slow.

Review collected in partnership with DoubleTree by Hilton
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4Thank Noreen M
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

I am very sorry that we did not meet your expectations.

Tallahassee, Florida
Reviewed 29 June 2014

I realized I didn't write a review from our stay here last September. We stayed with our Hilton points and the place was wonderful. Sometimes when you use your points you are treated like a second class citizen - not here. The front desk staff was very helpful. We rented a car, but shuttle service was available. It is not...

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Thank janalynn5255
Newport, American Samoa
Reviewed 29 June 2014

Our stay at this hotel was BAR NONE, the BEST hotel experience of our lives! Ronda checked us in and was extremely helpful and accommodating. She truly went above and beyond the call to make our vacation in Key West one of the most enjoyable vacations we have ever had! She was very helpful at check in and was extremely...

Review collected in partnership with DoubleTree by Hilton
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Thank Kelley M
Houston, Texas
Reviewed 27 June 2014

My family and I stayed here on HHonors points. Our stay was very good. The rooms were comfortable, with a wide selection of cable channels (including Disney). Breakfast was excellent. We used the shuttle to go downtown, which saved us from driving and paying for parking. The staff was very gracious and helpful. I highly recommend this hotel.

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Thank jdm77345

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: €227 - €386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
47 questions
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Franklinville, New Jersey
2 months ago
5 months ago
Brooklyn, United States
7 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balconies are nice, but very small”
 of 5 bubbles beandsemom, 29 Mar 2017 | Read review
“Dont count on getting a room with a view if you request one in advance”
 of 5 bubbles Jeepmancrd, 27 Mar 2017 | Read review
“Don't spend any additional money for a balcony room”
 of 5 bubbles drunyon, 23 Mar 2017 | Read review
“HHonors floor may be better than other floors. The rooms around 440 have larger balconies.”
 of 5 bubbles annekwrites, 21 Mar 2017 | Read review
“Not sure the pool view is worth the extra price; we chose not.”
 of 5 bubbles viloniacubfan, 14 Mar 2017 | Read review
5 of 5