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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#29 of 49 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,275 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,611: English reviews
Windsor, Ontario CA
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014 via mobile

We stayed here in March of 2014 and it was ok especially since we used points. the property needs renovating especially the rooms. The location is out by the airport but the shuttle to town runs frequently and it's free.

Helpful?
1 Thank sdm36
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for staying with us and for taking the time to share your experience on Trip Advisor. We are sorry that the property did not meet your expectations. More 

Orlando, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

I would consider staying here again only if there wasn't another option for me to stay somewhere else. The one and only staff member that I can say good things about is the gentleman that checked us in. He was very pleasant and made sure that we had everything we needed. Everyone else seemed like their were unhappy and did... More 

Helpful?
Thank Matthew P
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

I am very sorry we did not meet your expectations. There is no excuse for your encounters with "unpleasant" members of our staff. Please contact our general manager at your earliest convenience so that he can follow up. More 

phoenixville, United States
1 review
Reviewed 5 August 2014

Free shuttle service to town was a plus. Clean and bright, good food and the price was reasonable for Key West. Staff was very helpful with recommendation for restaurant and snorkeling and we were not disappointed.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Santina W
Connecticut, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014 via mobile

The service and amenities were wonderful. Hourly shuttles into the downtown district were a great bonus. My kids were thrilled with riding the "Sweet Ride" cookie bus! The pool area was very resort like and family friendly. When we checked out, they offered to hold our luggage until we were done exploring Key West. We had continued use of the... More 

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Thank Linda L
Peachtree City, Georgia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 July 2014

We stayed here with our family of four - kids ages 12 and 15. The room was big enough that we didn't feel crowded and it was well maintained. The bathrooms are a bit dated, but it was certainly adequate. The resort itself is very nice. Service at the pool is great and the food was actually quite good. We... More 

Helpful?
Thank Kelly B
Orlando, Florida
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 July 2014

I stayed here with some friends and family a little while ago. The hotel was really nice and the rooms were very comfortable. I'd love to go back. We paid around $100/night. If you use the hotel tonight app you get the best deal from what I could tell. Use the HOTEL_TONIGHT promo code to get an extra $25 off... More 

Helpful?
Thank SDFred2000
Miami, Florida
1 review
Reviewed 30 July 2014

The Hotel was fantastic. The room was large enough for 2 adults and 2 teens, the staff was friendly and the Hotel have a free shuttle for Key West Downtown. The pool was great, would probably stay somewhere else next time. Air conditioner worked ok

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Olgi A
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 July 2014

Ok location, you have to drive everywhere or take their shuttle van, which isn't bad as you avoid the parking nightmare that is KW. They charge you $10/day to park, so you may as well get use out of the shuttle, it's a bargain, it's $20 to park downtown. Room was great, had a balcony right off the pool. It... More 

Helpful?
1 Thank Travel_Lovers_YB
Richardson, United States
1 review
Reviewed 29 July 2014

James at the front desk was wonderful! He made my wife and my stay absolutely amazing! He always took care of us and addressed us by name. He gave us wonderful referrals on places to eat and paddle board, all of which were wonderful. When the boiler wasn't working properly around 4 pm and we had to take lukewarm showers... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jon-Mark W
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2014 via mobile

We (2 adults and 2 children) stayed for 3 nights and will be back if we go back to key West on vacation. All in all, a very nice hotel, nice and clean rooms, very nice and service minded staff, a fairly large pool - the pictures do not lie. It is not close to Duval St but the hotel... More 

Helpful?
Thank Raistlin772

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: €180 - €506 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel or at least insist on a pool view”
 of 5 bubbles stuartf518, 27 Nov 2016 | Read review
“rooms overlooking the pool area looked good”
 of 5 bubbles raetia, 25 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 607adaml, 10 Nov 2016 | Read review
“I can't make any differences about the rooms. We stayed on the 4th floor west. It was good”
 of 5 bubbles RodrigoCGarcia, 8 Nov 2016 | Read review
“a lot less expensive than some of the nearby hotels”
 of 5 bubbles Lainey790, 31 Oct 2016 | Read review
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