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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#30 of 50 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,365 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,690: English reviews
Phoenix, Arizona
Reviewed 18 October 2014

The consistency of the service at this hotel was lacking. I had great experiences with some of the staff and pathetic experiences with other staff. I have not stayed at a Hilton property that was lacking like this one. It's an older property the rooms are small. I left after a few days. I found a hotel that was less...

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Helpful?
3Thank frequenttravelerdave
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Sorry we did not meet your expectations. We value the input from each and everyone of our guest and thank you for taking the time to let us know where we need impovements. Thank you also for the positive comments on the service staff who did meet your expectations.

charleston,sc, United States
Reviewed 15 October 2014

great service from before we even checked in and thru-out our stay.very good choice to stay here,had a great time.the shuttle was a fantastic service and made navigating key west a snap.they made sure we were up and transported to the dry tortugas ferry in plenty of time to enjoy a fantastic trip.

Review collected in partnership with DoubleTree by Hilton
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Thank Savoy N
Atlanta, Georgia
Reviewed 14 October 2014

I travel to Key West on business quite regularly, and this has become my go-to hotel. The rooms are clean, and although older are well-maintained. A few maintenance hiccups (A/C, hot water) but they were always resolved quickly. The public areas are always clean and inviting - the pool and spa clean and in good order. Food is good, with...

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4Thank Chrssher
Reviewed 13 October 2014

We highly recommend the DoubleTree Key West! This was our second time here this year! VERY clean and comfortable rooms. Pool is very nice. Shuttle service is great so you don't have to drive downtown.

Review collected in partnership with DoubleTree by Hilton
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Thank M6208UCcarols
conn
Reviewed 11 October 2014

This is my favorite place to stay in Key West. Angel (From Brooklyn, NY) from the front desk along with all the staff were helpful . Love the free shuttle to Duval St. and the pool area surrounded by palm trees. There is a tiki bar where you can order good lunch food, though the drinks are a little weak....

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1Thank ddavep
Miami, United States
Reviewed 10 October 2014

If you want to feel like family this would be a perfect place for you. It is clean, well kept and the staff makes sure to greet you with warm cookies and a great smile. The restaturant is very convenient with a variety of menu as well as a great breakfast. The receptionist staff is unbelievable, always trying to provide...

Review collected in partnership with DoubleTree by Hilton
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1Thank Jose B
Lebanon, Illinois, United States
Reviewed 9 October 2014

Super hotel. Quiet location. Lovely pool. Shuttle service to several key locations on the island, as well as extra trips on request. All staff is extremely courteous and provides any assistance you might ever need.

Review collected in partnership with DoubleTree by Hilton
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1Thank Mike K
Sun City Center, United States
Reviewed 8 October 2014

The Double Tree Hilton Grand Key Resort, was a perfect get away for a week. The Staff from the Front Desk to the cleaning people were so friendly and helpful. The Exterior and Interior of the Resort was clean, bright, and calming. You could choose to stay all day and not leave the resort, go swimming in their unique pool,...

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3Thank Marcia W
Connecticut
Reviewed 8 October 2014

This was a quick overnight for us, but it was a good choice. Reception was very quick and friendly, and the front desk employees were very friendly. Our rooms were good ( we had connecting doubles with 4 kids and 3 adults. Clean rooms, quiet, nice to have the sinks separate from the bathroom with so many people! Overall, a...

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1Thank ScubaFamilyof4
New York, United States
Reviewed 7 October 2014

This hotel is quite accommodating to travelers. The ambiance is fabulous, very Key West with "my kind" of music continuously piped in. The staff thinks of everything to make you comfortable. They also are extremely helpful in giving you sightseeing tips and helping you to navigate around the island. Their shuttle drivers share really interesting historical information about Key West....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank Diane C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: €229 - €378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“poolview with balconey”
 of 5 bubbles rockynj, 14 Jan 2017 | Read review
“We stayed in a king but the room was very small”
 of 5 bubbles 464randyf, 13 Jan 2017 | Read review
“dog friendly!”
 of 5 bubbles 580sandra, 11 Jan 2017 | Read review
“I don't recommend this property at all.”
 of 5 bubbles 593rajj, 6 Jan 2017 | Read review
“Shuttle free to downtown. Nice pool and hot tube”
 of 5 bubbles chshenrique, 4 Jan 2017 | Read review
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