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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#29 of 49 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,286 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,621: English reviews
Eagan, Minnesota
Reviewed 1 week ago

Our stay at the Doubletree Grand Key was to celebrate the Thanksgiving Holiday this year. My husband and I had some frequent flyer miles and decided to go back to Key West and to the Doubletree Grand Key. We were welcomed as returning guests by James , Joseph, Mark, and Angel and were given those great cookies and bottled water...

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Helpful?
Thank Mary B
Key Largo, Florida
Reviewed 1 week ago

My first impression of this property was a rude manager who turned his back on us and slammed his office door! Upset that a booking agent had made a mistake with our reservation he took it out on us. It was all downhill from there and we checked out early. There are plenty of other properties with a similar price...

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1Thank Kim R
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Dear Kim R, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Buford, United States
Reviewed 1 week ago

We loved the convenience of the hotel's hourly Duval shuttle, the beautiful pool, and the fantastic in-room breakfast service. While we did not rent as planned, the on-site bike and scoopter rentals is also a nice feature. But go for the cookie!

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Thank Z6943RRjonathanp
Marco Island Florida, United States
Reviewed 1 week ago

Staff makes you feel like you are part of their family. Hotel is beautifully designed and very clean. Food is excellent, for breakfast, lunch and dinner. Pool is clean, and big. Highly recommend this hotel.

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Thank A5643OLmaryp
Brooker
Reviewed 1 week ago

well worth it. Very accessible to all parts of Key West. Extremely friendly and helpful staff. The shuttle was very convenient to take to Old Key West so that we could enjoy all that there is there to offer.

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Thank Sandra R
Reviewed 1 week ago

As a Hilton, we had certain expectations, all of which this fell short. The beds are comfortable and the showers work. At least one's primary needs are met well. The shuttle bus provides convenient access the the lively part of town. Check in was easily the coldest welcome we received on the whole trip, and continued to go downhill from...

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Thank Stuart F
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Dear Stuart F, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. We’ll reach out to you shortly to further...

Derbyshire
Reviewed 2 weeks ago

We stayed here for two nights as part of a tour of southern Florida. A nice hotel in the colonial style, but a little remote on the eastern edge of Key West, close to the airport. The hotel does run a regular shuttle van service downtown. The hotel has a pool area out back. Our room was stylish and breakfast...

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Thank raetia
Miami, Florida
Reviewed 2 weeks ago via mobile

Just an overall pleasureable experience from check in to check out. The facility is beautiful. Our room's patio walked out to hotel pool bar. Nice pool area, hot jacuzzi spa and workout facility. Plush towels. Excellent breakfast menu and Continental buffet. The overall attitude and spirit of the staff is what impressed us the most. Stand outs were Joseph at...

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Thank Wkndfun
Key West, Florida
Reviewed 2 weeks ago

Had a good time, convient shuttle to down town. Bike renrtal right at hotel. Concierge was very helpful. Beds are firm, ok if u like them that way. Would like to have been alittle closer to down town. Was not very much information given about hotel and what they offer.

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Thank Darlene A
Minneapolis, Minnesota
Reviewed 2 weeks ago

Staff was great, very responsive to our requests for more pillows and a leaky shower, as well as answering all of our silly questions of the shuttle and such. Comfy bed. No microwave (which disappointed us, but they probably want everyone to eat downstairs in their restaurant.) Close to the airport, but not tons of noisy air traffic which was...

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Helpful?
Thank Leslie S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: €182 - €504 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
33 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are nice.”
 of 5 bubbles G1832AKgaryl, 8 Dec 2016 | Read review
“A balcony overlooking the pool but the planes come & go on that side”
 of 5 bubbles Gary1950, 7 Dec 2016 | Read review
“If possible refuse rooms over the laundry. I would avoid odd number rooms 261 through 265.”
 of 5 bubbles DElea60785, 7 Dec 2016 | Read review
“Try another hotel or at least insist on a pool view”
 of 5 bubbles stuartf518, 27 Nov 2016 | Read review
“rooms overlooking the pool area looked good”
 of 5 bubbles raetia, 25 Nov 2016 | Read review
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