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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#30 of 50 Hotels in Key West
GreenLeadersBronze level
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,367 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,690: English reviews
DUNKIRK, United States
Reviewed 1 week ago

Very satisfied with overall experience. Pool area very nice. Free parking. Eggs at breakfast buffet luke warm and not good, and need more than 1 toaster for all of the buffet. Price a little high for value received. Shuttle to downtown was hard to get at times.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jeffreyj268
Vermont, United States
Reviewed 1 week ago

We stayed for a long weekend. The staff we encountered were all friendly. The rooms were clean and the beds were extremely comfortable. It is very convenient having the bus available for transportation to the Duval Street area. We would stay again if we went down because of the shuttle bus, clean comfortable rooms and the proximity to Smathers Beach.

Review collected in partnership with DoubleTree by Hilton
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Thank Julie B
Boca Raton, Florida
Reviewed 1 week ago

We stayed there last week for 2 nights. Upon arrival an hour after standard check in time, our room was not ready. The mgr. did offer alternate room, which we took on first floor for quick walk out to pool. The room was not as clean as I would like and had a heavy mildew odor. The patio chairs outside...

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Thank leirrose
Hyattsville, Maryland
Reviewed 1 week ago via mobile

Came down to key west for New Years with my buddies decent hotel looked like they were renovating. Lots of free parking a bit far away from the action the bars and restaurants. Offer a shuttle but the service shuts down way too early. For New Years they extended the last free shuttle up to 1am. This is key west...

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Thank 368reyesr
Nanticoke, Pennsylvania
Reviewed 1 week ago

This hotel just teemed with kindness from the moment we walked in. The staff were quick to check us in. Our room (#430) was amazing! The bedding was soft and the room had conveniences I didn't expect! The pool area was immaculate and once again comfortable and relaxing. This hotel offers an hourly shuttle to the downtown area that was...

Review collected in partnership with DoubleTree by Hilton
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Thank mcl9699
Greenacres, Florida
Reviewed 1 week ago

Beautiful hotel & very friendly front desk staff. This was my third stay at this double tree hilton hotel & If given the oppotunity, would definitely book again. The staff & shuttle drivers are very pleasant.

Review collected in partnership with DoubleTree by Hilton
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Thank wmendez10
Reviewed 1 week ago via mobile

We were visiting key west and brought our dog. This hotel was very dog friendly, room very nice and since parking downtown can be a problem, offers hourly shuttle to and from downtown. Dogs welcome on shuttle as well

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Thank ilan S
Buffalo, United States
Reviewed 1 week ago

Internet very s..l..o..w.. Hotel is in desperate need of renovations to bring it back into at least the 21st century. The staff was great but this is not your typical Doubletree this is an average hotel so choose wisely.

Review collected in partnership with DoubleTree by Hilton
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Thank Y684YHrobertm
Sydney
Reviewed 1 week ago

This was our first time visiting Key West. The room was comfortable, and the resort itself and pool area was quite nice but I was a bit disappointed in the room, considering the price we paid. There was plenty of parking and the shuttle service to Duval Street was great, but for what we paid I expected a nicer room.

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1Thank SydneyNell
London, United Kingdom
Reviewed 1 week ago

Breakfast was nice with great quality food and variety,open till 11 am so no need to rush. I had an omelette made to order at no charge as a Diamond guest. Also got a room overlooking the pool which was much better than the parking lot option. Late c/o was only offered until 1:30 pm despite the hotel not being...

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Thank avvesome
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Dear hersheyf2017, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to you shortly to further assist. We hope that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: €230 - €379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“poolview with balconey”
 of 5 bubbles rockynj, 14 Jan 2017 | Read review
“We stayed in a king but the room was very small”
 of 5 bubbles 464randyf, 13 Jan 2017 | Read review
“dog friendly!”
 of 5 bubbles 580sandra, 11 Jan 2017 | Read review
“I don't recommend this property at all.”
 of 5 bubbles 593rajj, 6 Jan 2017 | Read review
“Shuttle free to downtown. Nice pool and hot tube”
 of 5 bubbles chshenrique, 4 Jan 2017 | Read review
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