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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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Traveller (949)
Room & Suite (339)
Pool & Beach (200)
Ratings and reviews
Certificate of Excellence
  • Excellent47%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“double tree”(241 reviews)
“shuttle service”(212 reviews)
“warm cookies”(65 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers...
Offers from DoubleTree by Hilton Hotel Grand Key Resort - Key West
Special Offer: Breakfast Included
Hotel deals
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Location and contact
3990 S Roosevelt Blvd, Key West, FL 33040-5204
Hotel website
1 km to Key West Intl Airport
54 restaurants are within a 2 km radius
5.1 km from Duval Street
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,924)
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3,188 results
Traveller rating
1,508
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1,508
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142
Show reviews that mention
All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortrental car
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1 - 5 of 3,188 reviews
Reviewed yesterday

Everything, from the moment we arrived to the moment we left, was top notch. When we weren't quite sure what we wanted to do next, the concierge was extremely helpful. I even recommend the hotel restaurant.

Review collected in partnership with DoubleTree by Hilton
Thank Randi S
Hotel's Favourite
Reviewed 30 May 2018 via mobile

Overall this hotel was fantastic. Very clean and very well maintained. The front desk staff was also very personable, professional, and friendly at all times. Some of the staff on the floors were pleasant but most did not even acknowledge us as we walked by....More

1  Thank Jason X
Reviewed 2 days ago

There were good and bad things about the hotel...and that this is my second time here, things are not quite what they were previously. Checking in was ok, but once to the room, the smell of fragrance sprays was overpowering. Then when going to use...More

Thank jfwilder
Response from Karina O, Director of Rooms at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded yesterday

Dear jfwilder, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We did review your charges and can confirm that the...More

Reviewed 3 days ago

Stay here is outstanding. Rooms are very spacious and quiet. Shuttle to main tourist district is a plus. Staff are friendly and courteous. Whether it’s for business or pleasure this is the place to stay.

Review collected in partnership with DoubleTree by Hilton
Thank anth0nymbr0wn
Reviewed 4 days ago

One room had toilet issue should have been addressed with the first report. I should never have had to report this 3 times. The second room smelled horrible and the air did not work. I had to be moved to another room. The breakfast...I paid...More

Review collected in partnership with DoubleTree by Hilton
Thank J Victoria C
View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$190 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#12 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$190 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#12 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (949)
Room & Suite (339)
Pool & Beach (200)
Dining (69)
Amenities (39)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
dakota045
30 June 2018|
AnswerShow all 3 answers
Response from Stormin1 | Reviewed this property |
Not sure on that one. You should call hotel front desk. The agents there are all very knowledgeable and accommodating.
0
Votes
Lilygomez
21 June 2018|
AnswerShow all 2 answers
Response from PolarMikes | Reviewed this property |
rooms are modern and clean. I don't think facing any direction is of any benefit. Most seemed to overlook the parking lots - consider a slightly higher floor as the lobby and conference rooms can be quite busy
1
Vote
Room Tips
"Either lower end or higher end numbers to keep away from lobby. Face the pool is better."
Read review
"Best rooms have balcony- no first floors please!!"
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"Get the king suite with balcony. It is well worth the extra price."
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"Our room was on ground floor facing the pool"
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