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The Gates Hotel | Key West

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#25 of 50 Hotels in Key West
Certificate of Excellence
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The Gates Hotel | Key West
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776 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Rochester, New York
Reviewed 3 days ago NEWvia mobile

Arrived close to 1:00 PM and didn't expect to get into a room but they had one ready and she apologized for being so far in the back which was not a problem, it was quiet. Nice room, pool was plenty large and the pool next door was available, if needed. Room was clean and large enough. Food is from...

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Helpful?
Thank Tom S
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Tom S We are so glad that everyone was so helpful and friendly during your stay from our food truck, The Bling Pig to our concierge and front desk. We are also glad we were able to accommodate your early check in and have plenty of options for you on property. We hope to see you again!

Maple Grove, Minnesota
Reviewed 4 days ago NEW

This property was so special. Comfortable and relaxing are the two words that pop to mind. The staff was so friendly and helpful. I left some of my items in my room and housekeeping found them, called me back and shipped them to my house. I want to come back next year for sure. The trolley also goes from this...

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Helpful?
Thank bpa420
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

bpa420 We are happy to hear how comfortable you were during your stay and how relaxed you were! We are also glad we were able to ship your items to you and do hope you get to visit us again soon!

Pittsburgh, Pennsylvania
Reviewed 4 days ago NEWvia mobile

Rooms are small but updated and clean. Service is excellent. Small and intimate setting. Food truck on site is yummy and convenient. Pool is large and heated. Live music on site. Locals hang here. Great place to stay.. not in Hussle and buddle. Close to smathers beach and airport. Will be returning here.

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Helpful?
1Thank JAJAMJ
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

JAJAMJ We are happy to hear about your stay and how you thought the resort was charming and how good the food was at Blind Pig! We do hope you get to visit us soon!

Reviewed 6 days ago NEWvia mobile

Room was great! Had been recently renovated & the bed was awesome. Slept fantastic! Location was good... Convenient to where we wanted to go. Pool was really nice too. Staff was extremely helpful. Rum punch free in the lobby at check in! Yummm. Only had 2 negatives; 1. had bikes available but they needed some work & were NOT free...

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Helpful?
1Thank LadydeeTee 1
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

LadydeeTee 1 We appreciate your feedback about your stay with us and are happy to hear that you had a great visit. We are always looking to enhance our hotel so we will pass your comments along as well. We do hope to see you again.

Worcester, Massachusetts
Reviewed 6 days ago NEWvia mobile

Really liked the pics online and booked for 4 nights. Loved the lobby and welcome, but annoyed that there is a $120ish resort fee -- not sure what part is considered a resort? Pool is nice, but no hot tub. One bartender had really hard-to-understand social skills -- no smiles, seemed annoyed that I was ordering, would just walk away...

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Helpful?
Thank Boston_2_Ibiza
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Boston_2_Ibiza We appreciate your feedback and apologize for some of the issues that you had during your stay. We wanted to gather more information from you about your service and experience at the bar. If you can reach out directly to spilat@gateshotelkeywest.com we would really appreciate it.

Buenos Aires, Argentina
Reviewed 1 week ago

The hotel is new, nicely decorated modern sea-side motel style. I object having paid resort fee, when anyone can actually access the pool from the outside, there is absolutely no control and the pool is always busy, particulary with families during the weekend.

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1Thank Silvia E
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Silvia E We appreciate your feedback about our resort and are happy to hear that you enjoyed the décor. We always have our sister property that our guests have pool access as well for future trips.

Alsip, Illinois
Reviewed 1 week ago via mobile

The hotel was very nice looking. The bar needs more bartenders took forever to get 4 drinks. The pool was nice, clean and warm. The food truck was good. We got a cheeseburger and garlic Parmesan fries. Very tasty. For the money we paid it wasn't worth it. We expected more.

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Helpful?
Thank Shepclan6
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Shepclan6 We appreciate your feedback and will be providing your feedback about our bar and we are happy to hear that enjoyed the food at The Blind Pig. We hope to see you again.

Seattle
Reviewed 1 week ago via mobile

A good hotel, very modern, seems to cater for younger people. Not conveniently located for the downtown area but has a free shuttle bus which went regularly and made all the difference. Clean comfortable rooms, but our room, although far from the road was noisy with people pulling roller bags, going through at all hours. Also there is a disco...

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Helpful?
2Thank Hilcroft
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Hilcroft We appreciate your feedback about your stay. We are always looking for ways to enhance our hotel and with guests feedback we are able to do so. We are happy to hear that you enjoyed the décor and our amenities during your stay.

Leeds, United Kingdom
Reviewed 1 week ago

Stayed here for 2 nights and got virtually no sleep!! On arrival the hotel looks good. The reception area was very smart and the staff were very friendly. The room was nicely decorated with quality fixtures and fittings and we thought it was amazing. Unfortunately the "amazing" feeling soon disappeared when we tried to get our head down for the...

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Helpful?
Thank Tiggytots
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Tiggytots We apologize for your experience that you had during your stay and would like for you to reach out to spilat@gateshotelkeywest.com directly to discuss your concerns. We look forward from hearing from you to resolve your concerns.

Reviewed 2 weeks ago via mobile

This hotel was competitively priced among the other local hotels, and had some good looking pictures/reviews so we opted to book it for a 7 night stay. The hotel was very clean and the rooms where very modern. The pool areas and communal areas are immaculately clean and tidy with attendants regularly checking and cleaning. There is a free shuttle...

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Helpful?
Thank Happypenguin33
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Happypenguin33 We appreciate your feedback about your stay with us and how much of a great stay you had! We do hope you get to visit us again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design with retro Floridian flair, The Gates Hotel features 100 guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laid-back vibe. ... more   less 

Additional Information about The Gates Hotel | Key West

Address: 3824 N. Roosevelt Blvd., Key West, FL 33040-4535
Region: United States > Florida > Florida Keys > Key West
Price Range: €188 - €450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gates Hotel | Key West 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Quality Inn Key West Hotel Key West
The Gates Hotel | Key West Florida
Hotel Style:
#10 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Gates Hotel | Key West staff and other travellers.
25 questions
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New York City, New York
5 months ago
Fort Myers, Florida
over a year ago

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Questions? Get answers from The Gates Hotel | Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are all good in my opinion”
 of 5 bubbles bpa420, 16 Feb 2017 | Read review
“Try to get a room that is poolside. it was never noisy!”
 of 5 bubbles 843maureenq, 25 Jan 2017 | Read review
“Stay away from this hotel!”
 of 5 bubbles peterdavies2016, 15 Jan 2017 | Read review
“West side is better view than east. Stay away from pool and bar area, though they get quiet by 10pm.”
 of 5 bubbles dewline1, 15 Jan 2017 | Read review
“Ask not to be near the housekeeping room”
 of 5 bubbles 343vanessav, 13 Jan 2017 | Read review
5 of 5