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Sheraton Suites Key West

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#30 of 51 Hotels in Key West
Certificate of Excellence
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Sheraton Suites Key West
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2,232 Reviews from our TripAdvisor Community

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Showing 1,839: English reviews
Ventura, California
Reviewed 3 weeks ago

The hotel has a large noisy air-conditioning unity in the courtyard that is so loud that we could not sleep at all that night. When we mentioned it to the management, they said that some people 'like noise'! I would have laughed but I was too tired. Bad experience!

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3Thank russ679
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear russ679, Thank you for taking the time to share your experience on Tripadvisor. We appreciate your feedback and will use your comments to improve our service. I apologize that your stay did not meet your expectations. I will also use the response from management as a training tool going forward so that we can exceed our guests expectations going...

Minnesota
Reviewed 3 weeks ago via mobile

My husband and I stayed here for 2 nights while visiting Key West. It is a very clean place and the rooms are very nice , clean and well thought out. Plenty of linens, a mini fridge, safe, etc. nice pool area, although we did not use it. Shuttle available to take you downtown, which beats trying to find a...

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2Thank Pam H
Reviewed 3 weeks ago

I was disappointed in the condition of the hotel. There were sliding doors to close off the bathroom area. The door had mold growing on it. The curtains had a tear in it with a large piece of fabric dragging on the ground. The front staff team appeared to be speaking from a script and failed to acknowledge my status....

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1Thank Jhnsnami
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear Jhnsnami, Thank you for providing feedback on Tripadvisor. We appreciate your comments regarding your experience. I am sorry to hear that your room was in such a condition. It is very rare that this would go unnoticed. I forwarded your review and have spoken with our Executive Housekeeper, Room Division Manager and Maintenance team regarding the areas that you...

Green Bay
Reviewed 3 weeks ago

5 Stars Plus for the staff and managers at the front desk. Very friendly and accommodating. We checked in on Feb. 25th and got a suite on the back side of the resort. Nice enough room but no balcony. We went back to the desk an asked about availability of an upgrade. Nothing for that night but they asked us...

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2Thank travelsfromthebay
Plattekill, New York
Reviewed 3 weeks ago via mobile

Check in was awesome. Staff was so friendly. They informed us of activities going on for the weekend. We checked in at 10 pm and it made no difference staff were alert and very helpful. Rooms are amazing. Spacious and clean. I love the bathroom. Luxurious feel. I stayed at the Waldorf Astoria and sheraton have better rooms. Pool is...

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Thank helene1272
Minneapolis, Minnesota
Reviewed 3 weeks ago via mobile

I am currently a guest at this hotel and I have found it to be rather disappointing. The website suggests that the suites have balconies when many do not, including ours, despite being told when my reservation was made that we would have a balcony. The hotel is a couple of miles from Old Town and Duval Street and the...

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5Thank Ladidah52
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear Ladidah52, Thank you for taking the time to post your review on Tripadvisor. I am glad to hear that you are currently a guest with us. Please stop down to the front desk to see either Chad our Front Office Manager, Fabian our Director of Operations or myself. We want to make sure that you enjoy the rest of...

Pipersville, Pennsylvania, United States
Reviewed 3 weeks ago

Don't be deceived by the carefully crafted photography of this property. There is in fact a busy road between the hotel and beach. There are no hotel beach services. You can take your towels from the hotel pool with you and there are chairs and umbrellas for rent by another company on the beach - but what a pain with...

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2Thank David G
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear David G, We appreciate your feedback and comments on Tripadvisor. Thank you for taking the time to share your experience. We strive for 5 star reviews and we are sorry to hear that your stay did not meet your expectations. Smather's Beach is a public beach across the street from the hotel. On the beach you will find several...

Reviewed 3 weeks ago

Clean, great housekeeping staff, perfect pool (although I can see how it could get crowded) friendly staff, great shuttle. The only complaint is the resort fee. If you need to charge more for the room just charge it. We were there for our anniversary and they sent a very nice gift to the room. Unexpected and very nice! Pay the...

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Thank Sheep2ndrow
Marblehead, Massachusetts
Reviewed 4 weeks ago via mobile

There isn't much curb appeal on this hotel but location and inside of the hotel make up for it. We had a 1 bedroom room with lounge/diner and 1 bathroom. We had a pool view room which had been upgraded from a garden view. Room had balcony and chairs. Bedroom had 2 queen beds and a pullout sofa bed in...

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Thank Jimmish
Marshall, MI
Reviewed 4 weeks ago via mobile

Me and my husband stayed here for a few nights in Jan for our 15 year wedding anniversary this was our first time being in Key West so we booked the Sheraton thinking it was a safe choice and we were right. The grounds are well kept, the staff is helpful and friendly. The pool was nice and clean. The...

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Thank Matthew M

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Region: United States > Florida > Florida Keys > Key West
Price Range: €274 - €518 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Key West staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Suites Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As said in review, if you have a mobility problem will ned to request a room close to main entrance”
 of 5 bubbles O8396EYlindam, 25 Mar 2017 | Read review
“Perfect location, easy access to Duvall St but great shuttle to get away.”
 of 5 bubbles kimandronald, 23 Mar 2017 | Read review
“Balcony would be a must for next time”
 of 5 bubbles lifeisgood66, 15 Mar 2017 | Read review
“Their "standard" room is more than adequate with beautiful bathroom and comfortable bed”
 of 5 bubbles cottagebandb12, 11 Mar 2017 | Read review
“If you want a balcony, choices are oceanfront or poolside. Keep in mind that Smathers Beach is across the street if you choose ocean front.”
 of 5 bubbles travelsfromthebay, 5 Mar 2017 | Read review
5 of 5