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07/05/2017 08/05/2017
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    Sheraton Suites Key West

    2001 South Roosevelt Boulevard, Key West, FL 33040-5243
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$53
    US$356
    US$303
    US$318
    US$303
    Traveller (841)
    Room & Suite (395)
    Pool & Beach (168)
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    Overview

    • Excellent39%
    • Very good37%
    • Average13%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “smathers beach” (213 reviews)
    “shuttle service” (130 reviews)
    “free shuttle” (119 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Suites Key West
    Special Offer: Breakfast for 2 Included
    Hotel deals
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    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed yesterday via mobile

    Quite honestly, we were a bit skeptical when we booked our stay given the tepid reviews in this site. But we were pleasantly surprised - our room was clean and spacious. The resort is also very clean and functional - all areas including the pool....More

    Helpful?
    Hotel's Favourite
    Reviewed 13 December 2016

    I could write volumes about the amazing level of service we received during our stay at this property. I don't believe we have ever before experienced service levels of this caliber. It all starts with the staff at the reservations desk... Chad (the day supervisor;...More

    Helpful?3  
    Response from Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West

    Dear Guest, Thank you for taking the time to write this positive review. We are so delighted to hear that our staff provided such wonderful service and made a difference during your stay. We will be sure to share your kind comments regarding Chad, Hunter...More

    Reviewed 5 days ago via mobile

    Overall it's a very nice place. The drinks are good, the pool was nice, the emplacement was great, the rooms were nice and confortable. Slight downside, you need to pay for everything and it's overpriced..

    Helpful?
    Reviewed 1 week ago

    Clean, nice and comfortable facility. Would have rated higher except every time the AC unit ran you could hear the humming of the unit. Great pool. The shuttle to and from downtown was not very comfortable. This shuttle service was a little pricy for the...More

    Helpful?
    Response from GM_SheratonSuites, General Manager at Sheraton Suites Key West

    Dear RoyZ1953, Thank you for sharing your review on Tripadvisor. We appreciate your feedback. I am glad to hear that you enjoyed the property and amenities that we offer. Our maintenance team will investigate the noise you were hearing from the AC in your room...More

    Reviewed 2 weeks ago via mobile

    Located far from all events and sites. Free shuttle is filled beyond capacity so you will probably need to spring for a taxi. Poor service except for Concierge (Liene) and Mr. ED (shuttle driver). Seems like there is no real management present to ensure smooth...More

    Helpful?1  
    Response from GM_SheratonSuites, General Manager at Sheraton Suites Key West

    Dear Acworth1969, Thank you for taking the time to share your feedback on Tripadvisor. I am sorry that you did not enjoy your stay with us. When choosing a place to stay in Key West there are plenty of options that are close to Duval...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Shuttle Bus Service
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$301 - US$532 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (841)
    Room & Suite (395)
    Pool & Beach (168)
    Dining (34)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Peter B
    Is the beach public or only for hotel guests?
    28 March 2017|
    Answer
    Response from Edward N | Reviewed this property |
    It's a public beach. Hotel is located across a road and the access to the beach is across from the entrance
    1
    Vote
    SDickmeyer
    Have a layover in mid April. Is there an airport shuttle? If so, is it scheduled as needed or are there regular trips to the airport?
    26 March 2017|
    Answer Show all 5 answers
    Response from Edward N | Reviewed this property |
    You can call and arrange to get the shuttle.
    1
    Vote
    Linda O
    How far are you from the ferry terminal? Can you walk with suitcases?
    2 March 2017|
    Answer Show all 4 answers
    Response from Edward N | Reviewed this property |
    The hotel shuttle dropped my wife and I off at the ferry terminal on the morning we were going to Tortuga Island
    0
    Votes
    Room Tips
    "I enjoyed the first floor for convenience and although we were facing the parking lot we were also close to..."
    Read review
    "As said in review, if you have a mobility problem will ned to request a room close to main entrance"
    Read review
    "Perfect location, easy access to Duvall St but great shuttle to get away."
    Read review
    "Balcony would be a must for next time"
    Read review