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Pier House Resort & Spa

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#19 of 51 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,247 Reviews from our TripAdvisor Community

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There are newer reviews for Pier House Resort & Spa
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Showing 2,119: English reviews
Minneapolis
Reviewed 2 weeks ago via mobile

If you are looking for a hotel right in the action of KW, this is the place. We had a corner ocean front room for our family of four that was pretty outstanding. The view from the front porch was so awesome.... I could watch that view all day! We knew we wanted to be right in Mallory Square and...

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Helpful?
Thank Kathy R
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Kathy thank you for taking the time to write a survey and I am glad that you enjoyed your ocean front room. Many of my guest comment how nice it is to sit and watch all of the ships go by. I always encourage my guest to book direclty with me as the ocean front rooms sell quickly and we...

Reviewed 2 weeks ago

I didn't book early enough to stay Dockside or Luxury Ocean View and stayed in room 218, a quaint room with Harbor view. We ordered in advance, a charcuterie tray with wine that was delivered upon arrival. We were welcomed back by the Front Desk staff, and I would be remiss if I didn't mention the following employees: Andy, Les,...

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Helpful?
1Thank Pamela S
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Pamela thank you for your nice comments and I will share with the team. The team and I apprecaite your partnership and I look forward to seeing you soon at the resort. Joe

Rochester, New York
Reviewed 3 weeks ago

Beautiful place, very clean. We had our wedding reception and all of our guest stayed here and it was just breathtaking. Service and food was excellent!!!! Rooms were perfect. Great place for wedding pictures. We will always stay here at the Pier house everytime we come down to key west.

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Helpful?
Thank Gansahw
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for sharing such a special occasion with us and I am glad my team was able to make it memorable. Please share with your friends and please book early with my in house reservations team. They will ensure that you receieve the best rate for your room. I look forward to seeing you soon. Regards, Joe

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

We stayed here for four nights and loved everything about Pier House. The location is perfect, the room was beautiful, the staff was professional and kind... I could go on and on! We will definitely be back!

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1Thank A TripAdvisor Member
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad that we exceeded your expectations and I look forward to seeing you back at the resort. Regards, Joe

Reviewed 3 weeks ago

We loved our first stay here. We got a oceanfront deluxe suite, and are very glad we did. We love the proximity to the bars/restaurants on Duval and the harbor area, but we also loved the privacy and beach/pool experience Pier House offered. We stayed on property midday and switched between enjoying our amazing balcony view, hanging on the gulf...

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3Thank Brian G
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Brain thank you for your review and I am glad that you enjoyed the many amenities the Pier House offers. As you know, we do not charge a resort fee as almost all of the other resorts in Key West do. Many of our guest enjoy our private beach with the daily live music. Please share with your friends and...

Berlin, nj
Reviewed 3 weeks ago

We enjoyed this hotel. Great location. However, I will be honest and say we won't stay again and that's just because of the rates. Rooms are high, the drinks at the bar are high too over $ 11.00 for on 12 ounce mojito. We also had to pay a parking fee. For the high cost of the room , there...

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3Thank LisadanNJ
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House and I am glad you enjoyed your time. Prices this time of year are high in Key West but hte rates go down as you get into late spring and summer. Please feel free to call me and I will be more than happy to find a time that fits into your...

Crystal Beach, Texas
Reviewed 3 weeks ago

This was Girl's Trip 2017! The room and grounds are just beautiful. Our lanai overlooked lush tropical vegetation. The beach is small, but perfect for lounging with a tropical drink. The staff is so friendly and accommodating. We only ate lunch on the beach once. Food was tasty. The tropical drinks were perfect. The Spa is awesome!!!! Never used the...

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Thank Coal1
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad you enjoyed our amenities with no resort fee. As you mentioned, we have the best location in Key West with great food. I look forward to seeing you and the girls next year. Regards, Joe

Buffalo, New York
Reviewed 3 weeks ago

I can't say enough good things about this resort. It was our first time to Key West. We stayed in room 808 which is a corner suite with an infinity balcony. Gorgeous views!!! The room was smaller than I expected, but it was just the two of us. The staff were wonderful and the food was great. Would highly, highly...

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Thank markow
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to fill out a survey and I am glad you enjoyed your time at the Pier House. The team prides itself on customer service and are ranked within the top 20% for customer service for Independent Hotels. Please call mu in house reservations team as they will ensure that you receive the best rate...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago via mobile

While we won't say you shouldn't book this hotel, we will have to agree with some of the other reviews here that state the Pier House is not overly impressive. This is our third time staying in Key West and have stayed in nicer hotels at this price point. The location is perfect at the top of Duval but the...

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5Thank JNA19053
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your review and your feedback. Although we do charge for parking, we do not charge a resort fee as many of the other hotels in town. We do have many room options for our guest. I encourage all of my guest to call my in house reservations team when booking as they will ensure you receive the...

London, United Kingdom
Reviewed 4 weeks ago

The Pier is a well-used and well-oiled machine that’s welcoming and good at what it does. We stayed three nights (though didn’t eat there). The room was clean and well serviced, and the beach well-run and fun. The location is great - right at the top of Duval Street, walking distance from all the action, or you can catch the...

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Helpful?
Thank mollydeans
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House as your vacation getaway. I am glad that we exceeded your expectations and I look forward to seeing you soon. Regards, Joe

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: €298 - €542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Orbitz, Travelocity, TripOnline SA, HotelsClick, getaroom.com, Jetsetter and HotelQuickly so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
76 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the most privacy, go with the Dockside Suites; for a unique stay, try one of the one-bedroom suites with the spiral staircase.”
  • View of the sunrise from the dockside suite balcony
  • View from the balcony bedroom of the 1-bedroom suite
  • Balcony seating of the regular king room
  • View from the sunset from balcony of the dockside suite room
  • Bathroom of the regular king room
  • View of the sunset from the balcony of the 1-bedroom suite
akking34, 22 Apr 2017 | Read review
“Don't be afraid to book in the spa building. You may not have ocean views but it is a ridiculously short walk right to the beach.”
vacacbc, 19 Apr 2017 | Read review
“Our atrium building room was quiet and comfortable.”
Newmania, 15 Apr 2017 | Read review
“Dockside Suites are great, Luxury Ocean View are great (401) has oversized Lanai.”
pamelasB6391FA, 4 Apr 2017 | Read review
“We stayed in the rooms above the spa and we thought it was perfect.”
Gansahw, 1 Apr 2017 | Read review
5 of 5