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Pier House Resort & Spa

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#18 of 51 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,249 Reviews from our TripAdvisor Community

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Showing 2,121: English reviews
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Reviewed yesterday NEW

I staying in a 1 bedroom suite with my family for Thanksgiving. I loved this room. There was a half bath off the living room and a large full bathroom off the bedroom. We also had 2 nice private patios. The beds are very comfortable. The furniture is a little outdated, but the rooms are very clean. The pool was...

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Helpful?
1Thank Kerry F
columbus, ohio
Reviewed 2 days ago NEWvia mobile

I think we have stayed at Pier House 5 times. Been going to Key West for about 15 years. I don't ever want to stay anywhere else! Relaxing, refreshing, comfortable! Can't stop my mind from drifting back there! Will see you next year!

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Helpful?
Thank swoop56
Indianapolis, Indiana
Reviewed 4 days ago NEW

My husband and I have stayed here three of the four times we've visited Key West. The staff is helpful and pleasant, the rooms are clean and comfortable and the views are the best on the island. We've tried several different types of rooms and each has had their own unique charm. The atmosphere - like everything in Key West...

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Thank akking34
New Jersey
Reviewed 1 week ago

We booked our room on another travel website. When we arrived, the woman checking us in let me know that we could not fit into the room that we booked. They were so good about it and let the manager know. They asked us to take a smaller room until they could figure out a solution. Within an hour they...

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Helpful?
Thank vacacbc
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad that the team was able to turn your visit around by finding you the proper accommodations. I always encourage all of my guest to call our in house reservations team to book your trip. They will ensure that you receive the proper room...

Long Island NY
Reviewed 1 week ago

My wife and I have been coming to Key West for the past 20 years. We just love everything about this great island. We have stayed in some of the beautiful B&B’s (pre-kids), and also stayed in many of the fine Hotel resorts (post-kids), and all of them have been great. However, for the past 9 years we have stayed...

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Helpful?
2Thank melistom
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your kind words and great overview of the Pier House. The team and I appreciate your partnership and we look forward to seeing you soon. Regards, Joe

philadelphia suburb
Reviewed 1 week ago via mobile

Let me start by saying we have stayed at this resort many times in the past and have never had any issues that weren't quickly resolved by management to make sure our stay was nothing short of wonderful. It seems that run has come to an end though. We checked in to a room that probably the worst room in...

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Helpful?
2Thank ginabass
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Gina thank you for your feedback and I apologize as I had not heard anyhting about your issues. Please call me directly as I would like to discuss your stay further. Regards, Joe

Outer Banks
Reviewed 1 week ago

We have been staying here since the 1980s and one reason we keep coming back is that the service is always excellent. Everyone we came into contact with was friendly and professional. The Chart Room Bar is one of my favorite spots in Key West, and Maureen was a friendly, funny and skilled bartender. Heather from the front desk made...

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Helpful?
1Thank Newmania
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your partnership and for making the Pier House your preferred resort when traveling to Key West. I will share your great comments wih the team and please do not hestitate to call us if you need anything. We look forward to seeing you soon. Regards, Joe

Indianapolis, Indiana, Usa
Reviewed 1 week ago

I like this hotel because of it's location but it's missing something. I can't really put my finger on it. The pool was great. The waiters friendly and fast. The rooms are good. Except that someone made a mistake when they designed it putting the Air conditioner right over the bed so it blows cold air on you all night....

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1Thank pegrimes
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa. As you mentioned, we have one of the best locations in Key West. Once you arrive at the Pier House there is no need to use your vehicle. Everything is in walking distance. We also provide a complimentary shuttle that goes up and doen Duval St. during the day and...

Connecticut
Reviewed 1 week ago

We loved our four nights here...is the perfect place to be in KW....is at the end of Duval, so it's near everything (including the Sunset Pier Bar next door) but quiet, with nice tropical grounds, just enough beach (with floating chairs) with a guy playing guitar and drink/food service where you sit (from the very friendly Martina, Linda and Patricja)....

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Helpful?
Thank nagled
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House and I am glad we met your expectations. I am happy you were able to use some of our amenities and as you know we do not charge a resort fee. Almost all of the hotels in Key West charge a resort fee. Please share with your friends and I look forward to...

Reviewed 1 week ago

The service and cleanliness of the hotel was impressive, but nothing beats the beauty and charm of it. I felt like I was at a super low key all inclusive resort (except it was not), but the cool part was that we were easily walking distance from everything in Key West.

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Thank Magan A
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Magan thank you for taking the time to fill out a survey and I am glad you enjoyed your time at the Pier House. We have many amenities that we offer our guest with no resort fee. As you mentioned, our location is one of the best in Key West with a staff that caters to all of your needs....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: €294 - €531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, Orbitz, TripOnline SA, getaroom.com, HotelsClick and HotelQuickly so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
76 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the most privacy, go with the Dockside Suites; for a unique stay, try one of the one-bedroom suites with the spiral staircase.”
  • View of the sunrise from the dockside suite balcony
  • View from the balcony bedroom of the 1-bedroom suite
  • Balcony seating of the regular king room
  • View from the sunset from balcony of the dockside suite room
  • Bathroom of the regular king room
  • View of the sunset from the balcony of the 1-bedroom suite
akking34, 22 Apr 2017 | Read review
“Don't be afraid to book in the spa building. You may not have ocean views but it is a ridiculously short walk right to the beach.”
vacacbc, 19 Apr 2017 | Read review
“Our atrium building room was quiet and comfortable.”
Newmania, 15 Apr 2017 | Read review
“Dockside Suites are great, Luxury Ocean View are great (401) has oversized Lanai.”
pamelasB6391FA, 4 Apr 2017 | Read review
“We stayed in the rooms above the spa and we thought it was perfect.”
Gansahw, 1 Apr 2017 | Read review
5 of 5