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The Ritz-Carlton Key Biscayne, Miami

Hotels.comUS$403*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$476*
US$403*
US$476*
US$403*
US$476*
US$403*
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The Ritz-Carlton Key Biscayne, Miami
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1,969 Reviews from our TripAdvisor Community

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Showing 1,768: English reviews
Start your review of The Ritz-Carlton Key Biscayne, Miami
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Reviewed 2 days ago NEWvia mobile

We are loyal Ritz Carlton patrons and decided to head to Key Biscayne and the Miami Open for Spring Break. Loved the resort location and facilities. We stayed on the club level and were able to enjoy all their presentations and offerings, plus there is a bonus club tent and pool down by the beach (unfortunately didn't know it was...

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Helpful?
Thank Tommy_ZZZZ
Lugano
Reviewed 3 days ago NEW

I stayed in this hotel for 5 nights, attending a convention of my company. Even if I could not take advantage of all the amenities of the hotel, I could nevertheless appreciate the excellent level of service, and the very good setup of the convention room. Everybody was attentive to our needs and very friendly. A particular mention to Gino,...

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Helpful?
Thank TheBiker60
Massapequa, New York
Reviewed 4 days ago NEWvia mobile

I went down to a business conference that was held at this hotel. My husband came along. We had a first class experience. The service was exceptional at every level. Food, drinks and atmosphere were phenomenal. My only regret is I had to work and couldn't enjoy everything this hotel had to offer. We'll be back for a real vacation!

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Helpful?
Thank Katboy14
Longhope, United Kingdom
Reviewed 1 week ago NEW

This was the perfect holiday from the front of hotel to the beach staff, pool staff, restaurants, bar and cleaning staff. They couldn't do enough for you wonderful. The decor of the rooms and all the communal areas were superb. Lovely private beach and pools. It was my birthday whilst there we had dinner in the main restaurant the staff...

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Helpful?
Thank JanTonyMercer
San Pedro Sula, Honduras
Reviewed 1 week ago NEWvia mobile

At the Ritz they really focus to give the best service possible and the place is really clean, nice and looks modern. Rooms are comfortable and just the perfect size. They also have a kids club and kids to their own check in, it looks really fun for kids.

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Helpful?
Thank Hipp13
New York
Reviewed 1 week ago via mobile

This is not a hotel review since I didn't stay here. I experienced the brunch on Sunday and I was very disappointed. I was told the eggs Benedict where an extra charge and the food that I tried was very whatever . Due to the cost of the Buffet I expected better quality and better tasting food. The deserts looked...

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Helpful?
Thank Jennifer R
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Jennifer R., Thank you for taking the time to post your comments on Trip Advisor. We are delighted that you think so highly of the stellar service provided by our staff. At the same time regret that the food and beverage aspects of your visit to our Sunday Brunch did not meet with your expectations and would be most...

Bournemouth, United Kingdom
Reviewed 1 week ago via mobile

Great location , nice pool, older style rooms but well equipped, nice food. Hotel is way to impersonal and for the money you pay here, you felt unimportant to the staff. No one was rude but no one went out of the way to make us feel welcome. We had to bring our own luggage into the hotel. They were...

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Helpful?
Thank KJM5858
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear KJM5858, Thank you for taking the time to write about your recent stay at The Ritz-Carlton Key Biscayne, Miami on Trip Advisor. I sincerely apologize for the disappointing experience you encountered during your visit. We strive to exceed our guests’ expectations and in this case, clearly fell short. Please be assured we will address the issues experienced to ensure...

Alexandria, Virginia
Reviewed 1 week ago via mobile

Stay in luxury resorts all the time and happy to pay for quality. This was an outrageous experience! I ordered a margarita with Casamigos instead of rail tequila and they wanted to charge an additional $21! That's more than the cost of the entire bottle...for roughly a shot. Great hotel. Lovely. But felt like I was fully taken advantage of...

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Helpful?
Thank hillsir
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear hillsir, Thank you for posting your review on Trip Advisor regarding your recent visit to our island oasis. We truly value your feedback and regret that certainly aspects of your stay did not meet with your expectations. Please call our Executive office at 305-365-4500 should you wish to further discuss.

Miami
Reviewed 2 weeks ago

This hotel is beautiful , the beach is not a plus , but the pool is great...the grounds are amazing , the rooms nice and clean and a great service. Is not very affordable , but if you are looking for a great time this is the place..I love the restaurant on the beach feel like I am in a...

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Helpful?
1Thank llandyoa
Philadelphia, Pennsylvania
Reviewed 2 weeks ago

From the moment we arrived to the moment we departed, I cannot think of one single complaint. Immediately upon arrival you are greeted in a first class manner. Ruben who checked us in couldn't have been nicer. Our room was perfect. Spent each day on the beach with servers who were polite and quick. Resort was in perfect shape. I...

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Helpful?
1Thank Mark M

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton Key Biscayne, Miami

Address: 455 Grand Bay Drive, Key Biscayne, FL 33149-1900
Region: United States > Florida > Key Biscayne
Price Range: €253 - €572 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Key Biscayne, Miami 5*
Number of rooms: 352
Reservation Options:
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Also Known As:
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne
The Ritz-Carlton Key Biscayne, Miami Florida
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Key Biscayne, Miami staff and other travellers.
30 questions
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7 months ago
Omaha, Nebraska
over a year ago

See all questions (30)

Questions? Get answers from The Ritz-Carlton Key Biscayne, Miami staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are very nice”
TheBiker60, 21 May 2017 | Read review
“Sea view with balcony or resort with balcony”
JanTonyMercer, 17 May 2017 | Read review
“We booked resort view, but were upgraded to a Beachfront Suite. Always ask to see if something is available.”
markmQ5645AU, 9 May 2017 | Read review
“Make sure you take advantage of the beach! Also, I found the kid pool more quiet than the adult pool. Also less crowded.”
579rebeccas, 7 May 2017 | Read review
“Club level is a treat but can be expensive.”
jfbeidleman, 6 May 2017 | Read review
5 of 5
Hotels.com
US$403* /night
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Booking.comUS$403
Orbitz.comUS$403
TripAdvisorUS$403
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Prices are for 1 room, 2 adults
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