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All reviewscookiesfront deskusual hielots of parkingaround midnighthot tubpancake machineexecutive airporta great staysmall kitchenmin drivecinnamon bunsroom ratevisiting family in the areamile radiusbusiness meetingcomfortable hotel
Arrived after 5pm with a reservation made far in advance and was greeted by John at the front desk. Although I am IHG's top-tier loyalty program member with my profile completed it was clear nothing was ready, they have not pre-checked me, prepared rooms keys,...More
1 Thank Slo-Lju
Response from Freddy G, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-KendallResponded 14 December 2017
Thank you for your feedback on your recent stay. As a Loyal IHG rewards club, you're among our most valued guest. I would like to sincerely apologize for the unwelcoming experience durring your check-in. I can imagine after a long day of travel, the first...More
This is the perfect place to stay for pleasure or business. The rooms have a small kitchen and a den with a separate bedroom. There is so much space. The rooms are quiet and the beds are so comfortable. They serve a nice breakfast each...More
Response from Freddy G, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-KendallResponded 26 November 2017
Thank you for taking the time to leave a feedback on your recent stay. I am please to see you found the overall service to your liking's. I look forward to welcome you back in the not too distant future.
Freddy . Gonzalez....More
Stayed here in late August for Gaumard Scientific Training. Friendly staff, but they all tend to speak Spanish first and their English is a bit hard to understand. They all smile and make you feel comfortable, especially at check-in. The hotel shuttle is convenient in...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Miami-KendallResponded 22 September 2017
Thank you for staying with us and for leaving a review. I am happy that you found our staff friendly. On the other hand, please accept our sincerest apologies for any inconvenience you have faced during breakfast. Your feedback has been taken into...More
The room was great and it was a nice experience I recommend it alot. It was also very close to church King Jesus ministries which I was very happy about. The room service was very good, clean and helpful.More
Response from Freddy G, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-KendallResponded 31 July 2017
Thank you for taking the time to tell us about your experience at Holiday Inn Express MIAMI-KENDALL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More
We usually frequent another brand of hotels and had to stay here due to the location. This hotel was really nice. They are in the process of upgrading their rooms and we had the privilege of staying in one of the newly designed rooms. Very...More
Thank Nicole F
Response from Freddy G, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-KendallResponded 21 July 2017
Thank you so much for completing a review for your recent stay. We take full commitment on exceeding our guest expectations. Feedback, Such as yours, are highly appreciated as we use them as a tool to train our team to improve our overall guest experience....More