This place is a disaster. You will be greeted with instant stress upon arrival, because the valet setup is a mess. Too many cars, too many guests, not enough staff, cars everywhere. There is no official W staff greeting you, no bellman, etc....you are greeted...More

I had a reservation for a one bedroom suite at the W. It was a great room that was overlooking the beach. We were very happy with the room, so the next morning when the phone rang and the manager told me they had a...More

My husband and I stayed at the W and had a great beachfront room. The room was a little small but the balcony was huge. The view was amazing. We were able to watch the sunrise on the balcony. The hotel staff is professional and...More

I have to start with their parking fee because it's insane. I've stayed at 5 stars with cheaper parking please. The checkin was interesting. I was expecting a grand desk but instead got a small counter. The employee yelled the entire time because the music...More

I've stayed at many other W Hotels before and this hotel is NOT up to the W standard. Dirty and horrible service. To start, the pool was disgusting. We arrived on a Friday at 6pm (I assume prime time even though its off season). Dirty...More