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Property was nice but management is not customer-centric. Called manager Val to see about changing daily rate as I was here for golf tournament and didn’t realize there was a group rate. My reservation was for 7 nights so I asked for rate reduction since...More
Response from Margaux B, Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 23 December 2017
I am sorry that we didn't reach out to you after your first call with our Front-Office Manager and that the overall communication was below your expectations, and ours. Discounted group rates can be booked during a certain amount of time prior to...More
Poor reception: barely polite, not informative. We had to demand for the WIFI code , the parking and even for a fully printed receipt at the check-out!
At check-in the room assigned to us was smelly and the bedding did not look clean. After mentioning...More
Response from Mark C, General Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 20 December 2017
I am very sorry for the problems that you encountered and that is not our normal level of service. I would appreciate you contacting me directly at the hotel so that I can look further into the issues that you had and work...More
There is absolutely nothing extraordinary about this property. My husband and I visited for his birthday in October. We waited quite a while to check in, but the agent was friendly. The rooms need updating, but they were clean and everything seemed to work. The...More
1 Thank Yoyoforever
Response from Margaux B, Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 30 November 2017
We are sorry to hear that we did not exceed your expectations during your visit at the Marriott Coral Springs. Rest assured that your comments have been shared with the food and beverage team in an effort to improve our service.
Would give excellent, except for the guest self parking, for which they charge $5/day.
I arrived @ 11 pm & after 2 tours around the parking lot, not one space available. Had to use valet parking for $20. No apologies or consideration front front desk....More
We had just returned from a Caribbean cruise and, although we had a reservation at a Marriott in Key West for the next two nights, our 93 year old father in law became sick with the flu, necessitating and a cancellation for the trip to...More