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Boca Raton Resort, A Waldorf Astoria Resort

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Boca Raton Resort, A Waldorf Astoria Resort
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3,004 Reviews from our TripAdvisor Community

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Showing 2,905: English reviews
Southlake, Texas
Reviewed 31 August 2015

Stayed at this hotel recently for a conference. Although most of the public areas are nice and the grounds are well maintained, the guest rooms are extremely tired and dated. Not up to standard for a "luxury" resort. More distressing, was the fact that I accidentally left an Hermes belt in my room when I checked out only to have...

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Helpful?
Thank Adam E
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Adam E, I extend my sincere apologies for your experience during your recent visit to the Boca Raton Resort & Club. We are committed to consistently providing genuine care and a positively unique experience to each guest who passes through our doors. We have clearly fallen short during your visit, and for that I am truly sorry. I assure...

New Port Richey, Florida
Reviewed 31 August 2015 via mobile

i am not one to post negative reviews and usually if I have a bad experience, I keep it to myself. But being in a business where customer service is #1 and this hotel has failed to get back in touch with me in over a week after they stated I would be contacted by a manager, I feel I...

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Helpful?
1Thank David S
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear David S, I'm very sorry to read about the experience you described at the Boca Raton Resort & Club. I'm sincerely sorry for the circumstances you encountered and endured, and I deeply regret that we fell tremendously short in serving you with unparalleled service. I will be sure to pass your comments along to my team moving forward. Sincerely,...

Orono, United States
Reviewed 31 August 2015

Nothing was open. Food and restaurants when they were open are overpriced for the level of quality and service. Nothing was convenient. Shuttle service wait times were often too long. Furniture in the room was desperately outdated. Not the impression one has when thinking Waldorf property. Maybe the whole business model is just outdated.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Tim K
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Tim K, Thank you for taking the time to recount your recent stay. I'm very sorry that you were disappointed with the experience, and I regret that we fell short in our presentation of amenities and service. I hope you will give us another opportunity to prove to you that we are dedicated to excellence, and I hope that...

Naples, United States
Reviewed 31 August 2015

Comfortable and luxurious. Well worth the money spent. I would recommend this hotel to anyone. Great location and the staff really tailor to your needs and help accommodate as much as possible. Stayed at the yacht club and the view was phenomenal.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Richard A
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Richard A, Thank you for taking the time to write about your recent experience at the Boca Raton Resort & Club. I'm pleased to read that you had an excellent stay. I look forward to welcoming you back in the near future. Sincerely, Rick Hayduk Resort President

Merritt Island, FL, United States
Reviewed 30 August 2015

Overall, a stay at the Boca Resort is just a wonderful and special experience. One feels pampered and valued as a guest. From arrival to departure, the feeling is like stepping back in time to a more gentile era.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Penny M
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Penny M, Thank you very much for taking the time to write about your experience at the Boca Raton Resort & Club. We greatly value your comments, and we look forward to welcoming you back in the near future. Best Regards, Rick Hayduk Resort President

Southeast
Reviewed 30 August 2015 via mobile

The property is fantastic. Historic, recently renovated, ready for the season. Public spaces are spacious & sunny. But... The service was slow, seemed inexperienced for lunch. Desk staff wasinconsistent. Some responsive, others not at all. But highly recommend.

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Helpful?
Thank SEbiztraveler2
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear SEbiztraveler2, Thank you for taking the time to recount your recent visit at the Boca Raton Resort & Club. I greatly appreciate your feedback, and I hope to have the opportunity of personally welcoming you back sometime in the near future. Sincerely, Rick Hayduk Resort President

Bradenton, United States
Reviewed 29 August 2015

Good Luck. Hotel is not the standart you would expect from a luxury beach resort. I would recommend other travelers to stay at home or choose a Ritz Carlton Hotel. The room service food is terrible and the cleaning lady will ask if you would like to have your room cleabed today?

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Helmer H
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Helmer H, Thank you for taking the time to recount your recent stay at the Boca Raton Resort & Club. I'm very sorry for your disappointing experience. I regret that we felt short on multiple occasions. I hope you will one day give us another opportunity to show you our dedication to excellence. Sincerely, Rick Hayduk Resort President

Bogota, Colombia
Reviewed 29 August 2015

I love this hotel resort, it has everything you need when traveling for business or pleasure. Very nice location and ammenities, pools, close to the beach and chance to share time at Boca Beach resort However my recent stay in bungalows was to forget.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Jose M
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Jose M, Thank you for sharing about your recent stay at the Boca Raton Resort & Club. I appreciate you taking the time to recount your visit, and I'm very sorry that you were disappointed with your experience at the Bungalows, I hope we will have the opportunity to redeem your trust and I hope I may personally welcome...

Germantown, Maryland
Reviewed 28 August 2015

This is a beautiful resort with a ton of things to do, but it's not quite a five star place. First, they need to pay attention to details and make sure things are clean. There was a band aid stuck to the wall of the whirlpool off the spa area. It was there three days. There was dust in places...

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Helpful?
Thank legaldiva2002
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear legaldiva2002, Thank you for taking the time to write about your recent stay at the Boca Raton Resort & Club. It is because of your feedback that we are able to improve our service levels. I sincerely apologize for your experience with the little details. I believe that small actions yield big impacts, and I'm sorry that we fell...

Atlanta, United States
Reviewed 28 August 2015

The Boca Raton Resort is a beautiful facility. Everything is at your finger tips - you have tennis, croquet, golf and a gorgeous beach right there. If you don't have a car the resort provides a shuttle service to the beach club. The staff is courteous and friendly.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Diane Q
BocaResortLeadership, Manager at Boca Raton Resort, A Waldorf Astoria Resort, responded to this review

Dear Diane Q, Thank you kindly for taking the time to write about your most recent experience at the Boca Raton Resort & Club. I'm thrilled to read that you enjoyed your stay with us. I look forward to welcoming you back sometime soon. Best Regards, Rick Hayduk Resort President

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Boca Raton Resort, A Waldorf Astoria Resort

Address: 501 E Camino Real, Boca Raton, FL 33431-0825
Region: United States > Florida > Boca Raton
Price Range: €324 - €727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Boca Raton Resort, A Waldorf Astoria Resort 4*
Number of rooms: 1041
Reservation Options:
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Also Known As:
Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
The Waldorf Astoria Collection
Boca Raton Resort, A Waldorf Astoria Resort Florida
Hotel Style:
#3 On the Beach Hotel in Boca Raton
#3 Luxury Hotel in Boca Raton
#4 Romantic Hotel in Boca Raton
#7 Business Hotel in Boca Raton
#8 Family Hotel in Boca Raton
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Questions & Answers

Here's what travellers have asked, with answers from Boca Raton Resort, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Boca Raton Resort, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cloister 10378, 80 or 82”
 of 5 bubbles rmorningglory, 19 Feb 2017 | Read review
“Get the Commodore Club add on if you are able.”
 of 5 bubbles tompmcn, 14 Feb 2017 | Read review
“We were in the Tower with a view of the water. Beautiful”
 of 5 bubbles exnyr, 7 Feb 2017 | Read review
“I was told to ask for the Tower as it was newer”
 of 5 bubbles 226stanleyv, 1 Feb 2017 | Read review
“great customer service”
 of 5 bubbles MitchellBrown, 29 Jan 2017 | Read review
5 of 5