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Sheraton Suites Wilmington Downtown Hotel

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Sheraton Suites Wilmington Downtown Hotel
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452 Reviews from our TripAdvisor Community

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Showing 443: English reviews
Baltimore
Reviewed 4 days ago NEW

Now I am a stickler for good customer service. I also am a smart phone user for real. I have the SPG app on my phone. I review the policies and rules before I go. Usually when I'm not in Baltimore I like to use cash because it always happens were someone will charge your card for something other than...

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Helpful?
Thank chanelg4
exeter
Reviewed 1 week ago via mobile

Everyone was very friendly and helpful. We had a family suite which was very spacious, clean and comfortable. We would be happy to stay again and it's very and Central. You can walk to restaurants and park your car under the hotel for free for 24 hours.

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Helpful?
Thank ruddlehead
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Good Day ruddlehead, On behalf of our hotel team, I want to thank you for your kind words about our hotel. Thank you for sharing the pros of our hotel. We all hope that if you are ever in Wilmington again, that we'll be allowed to serve you. All our best! Jerry Rice General Manager

Adelaide, Australia
Reviewed 3 weeks ago

we arrived late for a one night stay, although we got a great rate for the night we were greatly disappointed in what we expected from a Sheraton hotel. The main reason being the rude lady that checked us in who barked orders and made the whole experience less that pleasant. Along with the fact that they charge a $500...

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Helpful?
Thank jeremyusa13
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Jeremy, Thanks for your candid review regarding our hotel. I am sorry that our policies and procedures were not to your liking. I have shared this feedback with the appropriate members of our team. Jerry Rice General Manager

San Diego, California
Reviewed 16 December 2016 via mobile

The only good thing about this hotel is that it is across the street from the YMCA, which has a great gym. This place needs major renovations, it smells, and it's not clean. Try the Du Pont a few blocks down, which is safe and clean but dated.

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Helpful?
Thank wolffski
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

wolffski, Thanks for your candor in your review of our hotel. We are sorry that you did not find our facility to your liking. I am sure that your experience is not the norm, as we are generally commended on the cleanliness of our property. I will share your feedback with our team as we are always looking to improve...

Wilmington, Delaware
Reviewed 4 December 2016

I enjoyed every aspect of this hotel. From the staff to the room. Everything was enjoyable. I only stayed one night, so I did not utilize all that the hotel offers, beyond eating at the attached restaurant. There is convenient parking in a garage below the hotel. Room 1420 was clean, comfortable and affordable. I will stay here again.

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Helpful?
Thank Don S
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Don, Thank you for your wonderful words about our hotel. Our entire team hopes to see you again in the future. Happy Holidays! Jerry Rice General Manager

Davie, Florida
Reviewed 14 November 2016

My wife & I stayed here, she was in Wilmington for her work. Very nice rooms. Enjoyed our stay here. It was odd that even though breakfast was to be included, they only gave us one breakfast coupon when it said you needed one per guest. But I just bought a pastry for each morning and had that with the...

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Helpful?
Thank QGJohn
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

QGJohn, Our team is happy to hear that you enjoyed your stay at our hotel. I apologize that you had challenges with breakfast coupons. We hope that this will not deter you from staying with our hotel in the future. Best, Jerry Rice General Manager

Vero Beach, Florida
Reviewed 3 November 2016

Located downtown, but not far from our reunion venue. Room was nice, but needs some perking up. Bed was comfortable. Bathroom updated and clean. Carpeting and living furniture could have been fresher. Staff was wonderful. However, two in-room coffee machines did not work. Complimentary coffee provided by dining room.

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Helpful?
Thank Ellis J
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Ellis, Thanks for your candid review of our hotel. I noted your comments about the carpet, furniture and coffee maker in your room. Thank you for recognizing our team members and their professionalism. They are the STARS of our building. Jerry Rice General Manager

Reviewed 22 October 2016 via mobile

The hotel is located in the city. Easy to get to from I95. We arrived very late at night but I had called ahead and was told there would be no problem. I had requested a high floor and adjoining rooms which were also taken care of very courteously by the concierge. He was very pleasant and helpful. The suites...

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Helpful?
Thank 730francesab
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Good Day, Thanks for your review of our hotel. We are elated that you would recommend our hotel. Our staff stands ready to welcome back on a future trip to Wilmington, Delaware. Jerry Rice General Manager

Baltimore, Maryland
Reviewed 6 October 2016 via mobile

My wife and I recently stayed at the Sheraton for a wedding in Wilmington. I was blown away when walked into our room. When you walk in, it's like wow. This is one of the largest hotel rooms we have every stayed in. We were not in our room that long. Before the wedding we met at the hotel bar,...

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Helpful?
Thank BigE2319
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

BigE2319, On behalf of our entire hotel team, THANK YOU for your kind review. One of the things that most people don't know is that our hotel is 100% suites. So, every one of our suites is 50% larger than the standard hotel room. We hope that we'll see you again in future, if your travel plans bring you to...

Mineola, New York
Reviewed 1 October 2016 via mobile

Maybe it's because I've never stayed at a Sheraton before, but the rooms at this hotel are fairly large. Amenities include 2 TVs, which I think have Chromecast attached to it. The hotel structure itself seems quite old with the elevators looking like they've been around for a couple of decades. The gym is also fairly small and every time...

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Helpful?
Thank Gladwin G
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Gladwin, Thanks for your candid and thorough review of our hotel. We appreciate your positive comments regarding our suite sizes. I have noted all of your comments and immediately sent our Maintenance Tech on duty up to Suite 820 to check the sink. The scent in our lobby is our Sheraton Signature Fragrance. Each of our Starwood Brands has a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 

Additional Information about Sheraton Suites Wilmington Downtown Hotel

Address: 422 Delaware Avenue, Wilmington, DE 19801
Region: United States > Delaware > Wilmington
Price Range: €105 - €251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton
Hotel Style:
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Wilmington Downtown Hotel staff and other travellers.
3 questions
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Sioux Falls, South Dakota, United States
5 months ago
over a year ago
new york

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Questions? Get answers from Sheraton Suites Wilmington Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have a banking app downloaded so you can check charges .”
 of 5 bubbles chanelg4, 19 Jan 2017 | Read review
“Room 1420 was comfortable and spacious. A nice view of downtown Wilmington.”
 of 5 bubbles dons343, 4 Dec 2016 | Read review
“Not looking for views. Wanted a quiet, convenient location. Could have had higher room, but we only needed to sleep there and it was quiet.”
 of 5 bubbles 376ellisj, 3 Nov 2016 | Read review
“Rooms on the upper floors are quiet, the AC does work.”
 of 5 bubbles CDT22, 18 Sep 2016 | Read review
“Suite is recommended.”
 of 5 bubbles chanelg4, 10 Aug 2016 | Read review
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