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Sheraton Suites Wilmington Downtown Hotel

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Sheraton Suites Wilmington Downtown Hotel
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467 Reviews from our TripAdvisor Community

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Showing 458: English reviews
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Chicago, Illinois
Reviewed 5 days ago NEW

The rooms at the Sheraton Suites are large - plenty of space to work and relax. If you are planning to park a car at the hotel, please note that the parking garage is very narrow - so I would not recommend over sized cars! The elevator from the parking garage to the hotel could use some updating, but overall...

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Helpful?
Thank lovetotravel1232016
Fryeburg, Maine
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

This was a last minute booking George at the front desk was fantastic he helped me reserve the room as I stood in the lobby of another hotel that was full. He offered tips on local dining and was a great representative of the hotel. Two downsides: the phone in the room didn't have good volume so calling the desk...

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Helpful?
Thank legalrn06
About Hotel's Favourite Review
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

legalrn06, Thank you for acknowledging George on our staff and his service levels. He is an asset to our building and we are glad that you enjoyed your stay. Please come back and visit us again soon! Jerry Rice General Manager

virginia
Reviewed 1 week ago

my sister in law got married at the Sheraton this past weekend so my husband and I decided to stay over as opposed to driving back to NJ after the wedding. The rooms are very large and clean. The bed was the most comfortable bed I've slept in while in a hotel. The only negative about the establishment is the...

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Helpful?
Thank ladyluck54
Longmeadow, Massachusetts
Reviewed 2 weeks ago via mobile

Central location was good for the business trip. The room layout was great. Fantastic desk to work at. Bar is ok. Lobby is ok. Staff was great. The breakfast on the club floor was decent, but nothing to write home about. Elevators were s-l-o-w. Supposedly being upgraded. Good value here overall. It was an average place, and I would definitely...

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Helpful?
Thank David E
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

David E, Thanks for you comments about our hotel. I have taken your comments about the Club Lounge Breakfast offerings. Our Food and Beverage leader is currently surveying our Club Level guests to ensure that the changes that we are making will increase your satisfaction. We apologize for the slowness of our elevators. We are in the process of replacing...

San Diego, California
Reviewed 2 weeks ago

Stayed 11 nights at the Sheraton for a legal case so I experienced both guest facilities and the 2nd floor "legal center." Pros: centrally located in the business district and a short walk to the scenic Brandywine River and Zoo; spacious guestroom with very comfortable bedding; nice staff with great attitude and eager to help; free local shuttle service. Cons:...

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Helpful?
Thank JimdagOG
Wilmington, Delaware
Reviewed 3 weeks ago

Although I live in downtown Wilmington, I opted to stay overnight at the SSWD because I was shooting a wedding there, and it was just easier to have a room to store all of my things. I upgraded to the Club Level, which means that there are three meal presentations per day, and 24-hour access to snacks and beverages in...

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Helpful?
Thank Glam19801
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Glam19801, THANK YOU for your kind words about our team and you experience at our hotel! I would to apologize for the hot water challenge during your stay. We hope that this does not deter you from visiting us in the future. Best, Jerry Rice General Manager

Reviewed 4 weeks ago

Getting to the Sheraton was an easy 7-minute ride from the Amtrak station on their shuttle and located in the heart of Downtown Wilmington. Every site we visited, restaurants we engulfed ourselves in, or local entertainment we enjoyed were within a 5-10 minute drive radius and having Uber/Lyft definitely helped.  After our quick ride over to the hotel, we were...

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Helpful?
Thank DebbieJL876
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Debbie, THANK YOU for your review of your stay. I will definitely share your experience with our team. We all invite you to visit us again in the future! Jerry Rice General Manager

Reviewed 13 March 2017 via mobile

I am loathe to give negative reviews, but this is a hotel to avoid. Cleanliness is sorely lacking. It is badly in need of renovation. And, disturbingly, cigarette smoke was drifting into my room from elsewhere on the floor. Appropriate rating would probably be 1 and 1/2 stars.

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Helpful?
Thank Jon R
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Jon, Thanks for your candid review of our hotel. I apologize that another guest was breaking our non-smoking policy during your stay. I have noted your comments on the cleanliness of your suite and I have met with our housekeeping leader. I want to ensure that cleanliness is not an issue for any other guest. Jerry Rice General Manager

Reviewed 11 March 2017 via mobile

So I was checked in and got abandoned there for a week... The staff was friendly and helpful... And I had the best time around... Thanks Guys... I had a special mix non alcoholic cocktail made just for me... Love Cass Pretoria, South Africa

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Helpful?
Thank Cassandra F
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Cass, Thank you for your wonderful review of our hotel. Our team is glad that you enjoyed your stay. I will give a special acknowledgement to our Mixologists on your behalf. If you are back in the US again, we hope that you'll make our hotel your choice for lodging accommodations! Jerry Rice General Manager

Washington DC, District of Columbia
Reviewed 25 February 2017

First let me start off with the hold they put on your card for "incidentals", $200. Which i have stayed at many many hotel including other Sheraton's, and the hold normally falls off a day later. Now i not going to trash the place because of an issue, but i going to just going to talk about my issue. Me...

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Helpful?
Thank spruiell1968
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

spruiell, Thanks for your candid comments. We are looking into your comments internally. We have a very pointed policy with regard to smoking at all of our Marriott/Starwood branded hotels.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 

Additional Information about Sheraton Suites Wilmington Downtown Hotel

Address: 422 Delaware Avenue, Wilmington, DE 19801
Region: United States > Delaware > Wilmington
Price Range: €106 - €242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Number of rooms: 223
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton
Hotel Style:
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Wilmington Downtown Hotel staff and other travellers.
4 questions
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Sioux Falls, South Dakota, United States
8 months ago
24 days ago
over a year ago
new york

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Questions? Get answers from Sheraton Suites Wilmington Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have a banking app downloaded so you can check charges .”
chanelg4, 19 Jan 2017 | Read review
“Room 1420 was comfortable and spacious. A nice view of downtown Wilmington.”
dons343, 4 Dec 2016 | Read review
“Not looking for views. Wanted a quiet, convenient location. Could have had higher room, but we only needed to sleep there and it was quiet.”
376ellisj, 3 Nov 2016 | Read review
“Rooms on the upper floors are quiet, the AC does work.”
CDT22, 18 Sep 2016 | Read review
“Suite is recommended.”
chanelg4, 10 Aug 2016 | Read review
5 of 5