We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsclub levelunderground garagehotel restaurantsitting areabed was very comfortablegreat rateseparate bedroomthis past weekendcoffee makerper dayfitness centercheck in was easyfront desk staffguest roomsvery nice hotelhotel staffbusiness hotel
My family needed a place to recharge after a long weekend in the car driving from NC to NY and back. We chose the Sheraton Suites because we wanted a little more space than a typical highway hotel, and this was a great option. The...More
Our room was extremely nice. We had a suite with a king sized bed which was so comfortable to sleep on. The linens where nice and soft. The bedroom had a flat panel TV, a small dresser and a little area outside the bathroom with...More
Response from Jerry R, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 11 May 2017
We are elated that you enjoyed your stay, and are happy that you were able to share your experiences with others.
I noted your comments about our current bath products, and to that end, wanted to let you know that Sheraton Hotels worldwide will...More
Was greeted by a very well mannered & profession named Charles that checked me in. Provided great information while answering a busy phone. Room exceeded my expection. Very pleased and will stay again.
I stayed with my son here as he enjoys swimming in an indoor pool. The pool was not operative for both days when we stayed and when I called to escalate the issue to the manager, I found out they actually didn’t even have any...More
Response from Eric C, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 2 weeks ago
Thank you for your review of the hotel. We appreciate all feedback from our guests. The pool was closed due to an unexpected mechanical issue. I want you to know that we take these reviews very seriously and will use it as a learning experience...More
I have stayed here a number of times for business, have never been impressed with the hotel but this week was the worst! Room was dirty, staff are disengaged (except at reception, they’re very friendly when you check in), room keys never work, gym is...More
Response from JAnderton | Reviewed this property |
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can... More
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can keep the package in the room before you check in so it awaits your arrival on your desk ;)