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All reviewstexas roadhousenew havenfront deskroom was cleanconvenience storeroad noisecomplimentary breakfastparking lotwaffleseasy accessyale universityindoor poolgreat place to staythe breakfast areaminute driveconvenient locationking suite
Convenient location to Yale - less than 15 minutes during morning rush hour. Free parking, standard rooms, and everything was in working order. Rooms are in need of a refresh but are still clean and comfortable. Free breakfast.
Super fast check in. Amazing courteous staff in every department. My room was spotless and had all the excellent Hampton quality I have come to expect. Get a room on the backside up toward the Walmart end for no night noise. My room was 207....More
Room wasn’t ready and I was one hour and a half late for check in.
Hotel ran out of towels
Heat wasn’t working in the room
Didn’t note the account for late checkout
My children kept asking for more towels.More
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Thank A TripAdvisor Member
Response from John-HiltonHelp, on behalf of management at Hampton Inn & Suites New Haven - South - West HavenResponded 3 days ago
Dear TripAdvisor Member,
We are sorry we were not able to provide you with a better quality of service and amenities. This is not typical of our usual Hamptonality and helpful staff, and we are always looking for ways to improve our customer experience. We...More
We stayed here for 6 days while our teenage daughter attended a leadership camp at Yale. It's nothing fancy, but met all of our needs:
-conveniently located to Yale
-clean, comfortable, and quiet rooms
-breakfast included: hot and cold items, pretty standard hotel...More
On a pizza road trip through New York and New England, we got walked from our overbooked Holiday Inn in Branford to here. The staff here was excellent. Friendly, attentive, and very fast. We needed some extra blankets and pillows along with silverware to eat...More
Thank Jace C
Response from John-HiltonHelp, on behalf of management at Hampton Inn & Suites New Haven - South - West HavenResponded 2 weeks ago
Dear Jace C,
Thank you for taking the time to write a review about your stay with us. We truly appreciate your comments and are very happy you had the opportunity to experience our warm Hamptonality. We apologize for the issue with our pool and...More