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Hyatt Place Mohegan Sun

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1,104 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Mohegan Sun
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Showing 1,093: English reviews
Lake Grove, New York
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 April 2016

Traveled to Mohegan Sun last week to see a concert. Booked the Hyatt Place through Mohegan Sun website and received an excellent deal. Hotel is close to casino, clean and well-kept. Breakfast was very good with lots of choices. When we checked in around 1am after the show, the clerk offered us a late checkout since we were getting in... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank janeonlongisland
Mihir B, Guest Relations Manager at Hyatt Place Mohegan Sun, responded to this review

Dear janeonlongisland, Thank you so much for sharing your travel experience with everyone. The fact that you mentioned that our hotel was clean and well-kept means a lot to us!! I hope you had a chance to meet our shuttle drivers, but if not during your next visit try our complimentary shuttle service to Mohegan Sun. Thank you again for... More 

Boston, Massachusetts
1 review
Reviewed 11 April 2016

Front desk was very nice and helpful, but the rooms were very worn and out dated. At 2am we were woken up by an extremely loud noise that sounded like someone coming thru our ceiling followed by screaming and yelling. The room was not worth the price.

Helpful?
Thank Brady I
Mihir B, Guest Relations Manager at Hyatt Place Mohegan Sun, responded to this review

Dear Brady I, Firstly, thank you very much for taking the time and reviewing Hyatt Place Mohegan Sun. Feedback such as yours help us maintain and improve our service standards. Secondly please accept my sincere apology for your unpleasant stay with us. I completely understand how tiring and frustrating it can be to not get a good nights rest. I... More 

Norwalk, Connecticut
Level Contributor
102 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 April 2016

We have stayed at this hotel many times, love the convenience to the casinos, the free breakfast and the roomy suite type rooms. We noticed a decline in the upkeep of the room we stayed in (112) and were very disappointed for the first time. Housekeeping needs to pay closer attention to the basics. We still love this hotel, and... More 

Helpful?
Thank northernlights40
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

northernlights40, Thank you for reviewing our property. We apologize for the unsatisfactory stay. I will be looking into this situation personally. We appreciate you choosing to stay with Hyatt Place Mohegan Sun and to hear that your stay was anything less than great is unacceptable. We hope you choose to stay with us again so we can turn this negative... More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2016

This is a really sweet hotel for the price (even though I used my rewards points to book the room, the full price seemed reasonable). Front desk staff is really sweet, and the shuttle driver is a real card. The room is huge, its like a studio apartment. Seemed very clean on arrival. The shower is the best I've ever... More 

Helpful?
1 Thank cocoaguybk
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

cocoaguybk, Thank you for reviewing our property. We are pleased that you enjoyed your stay. We are proud to provide our spacious clean guest rooms to all guests. We hope you took advantage of our complimentary WiFi and our indoor pool. We hope you choose to stay with us again in the near future. Thank you again for choosing the... More 

Granby, Connecticut
Level Contributor
138 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 April 2016

I was a bit nervous about this hotel based on some past reviews. Everything was fine. The staff members were all pleasant and helpful. They planned for the shuttle driver to stay a little bit later to be sure he got everyone back from the concert and they also increased the frequency of the shuttle to double the usual. It... More 

Helpful?
1 Thank JLZplus4
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

JLZplus4, Thank you for reviewing our property. We are pleased that you enjoyed your stay and we hope you took advantage of our complimentary hot and cold breakfast buffet. We also provide complimentary 24 hour WiFi. We hope you choose to stay with us again in the near future. Thank you for choosing Hyatt Place Mohegan Sun. Ashley Melancon Front... More 

New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2016 via mobile

Stayed at this Hyatt recently for an overnight business stay, and the front desk staff truly sets this hotel apart. A glitch in the computer resulted in a few issues with my checkin, but front desk staffer CALI was fantastic at resolving the issue while simultaneously fielding phone calls, serving drinks at the bar, and handling a multitude of other... More 

Helpful?
1 Thank Jay8165
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

Jay8165, Thank you for reviewing our property. Thank you for such kind words! I made a point to show Cali this review to boost her spirits and to thank her for such great work. All of our employees work very hard day and day out to ensure great guest service. We love to read reviews such as this and we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Hyatt Place Mohegan Sun

Address: 2049 Norwich New London Tpke, Uncasville, CT 06382-1330
Region: United States > Connecticut > Mystic Country > Uncasville
Price Range: €115 - €367 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville
Hotel Style:
#1 Family Hotel in Uncasville
#1 Green Hotel in Uncasville
#2 Romantic Hotel in Uncasville
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Mohegan Sun staff and other travellers.
15 questions
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New York City, New York
West Brookfield
3 months ago

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Questions? Get answers from Hyatt Place Mohegan Sun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a two bed room. There are two living quarters and a fridge. Room was clean. There is a small pool.”
 of 5 bubbles johntU3531KL, 1 Dec 2016 | Read review
“Always go for a high floor”
 of 5 bubbles mastiffdad, 11 Nov 2016 | Read review
“We were right next to the elevators and we did not hear anything. I don't think you could find a bad room in this hotel”
 of 5 bubbles Pepperoni3, 9 Nov 2016 | Read review
“Take Advantage of Free Shuttle Service to/from Mohegan Sun”
 of 5 bubbles AlohaBoston, 6 Nov 2016 | Read review
“check the reviews on the website”
 of 5 bubbles DeannaTk, 26 Oct 2016 | Read review
5 of 5
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