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Holiday Inn Norwich

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Traveller (40)
Room & Suite (41)
Dining (10)
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Overview
  • Excellent34%
  • Very good31%
  • Average18%
  • Poor7%
  • Terrible10%
Travellers talk about
“mohegan sun”(103 reviews)
“free shuttle”(27 reviews)
“sports bar”(22 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3 Star Hotel
All hotel details
Additional information
Visit Hotel Website
Offers from Holiday Inn Norwich
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Reviews (335)
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334 results
Traveller rating
107
106
61
25
35
Traveller type
Time of year
LanguageEnglish
107
106
61
25
35
Show reviews that mention
All reviewsmohegan sunfree shuttlesports barhotel restaurantthe shuttle driveroff the highwaynext morningcoffee makerbeds were very comfortablea nice place to staythe room was nicefront desk staffstaff was very friendly and helpfulthe hotel offersattending a concertcasinomicrowave
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1 - 5 of 334 reviews
Reviewed 3 weeks ago

We enjoyed an amazing show at the Mohegan Sun Arena. Then, we took part in all the entertainment and some casino gaming. Exhausted from all the excitement we reserved a room at the Holiday Inn. To our surprise after we told the front desk check...More

Thank Tara C
Response from Onil V, Front Office Manager at Holiday Inn NorwichResponded 3 weeks ago

We wanted every moment of your stay to be wonderful. After finding out how your day was, we wanted to help continue your fantastic day. Wonderful to hear we were able to achieve it. We wish you all the best and a long life together.

Hotel's Favourite
Reviewed 15 June 2017

What a wonderful staff...from check in, housekeeping, and especially the waitresses since we arrived. Our room is very clean, the food excellent and a great value. Everyone says good morning, etc. and really takes that extra moment to engage with the guests that are staying...More

Thank Kimberly W
Response from Onil V, Front Office Manager at Holiday Inn NorwichResponded 16 June 2017

Thank you so much for your review of our hotel. Overjoy to read your feedback and shared it with our team. We all here want to make your stay memorable with every interaction as customer service run in our blood. We all love going above...More

Reviewed 22 February 2018

This Holiday Inn was excellent for those with a budget in mind. Nothing too fancy but it is in a safe location, has a very clean indoor swimming pool, welcoming and attentive staff, complimentary shuttle service to Mohegan Sun Casino, good breakfast and fun pub...More

Thank Christine C
Response from Onil V, Front Office Manager at Holiday Inn NorwichResponded 23 February 2018

Thank you for your amazing review. I'm going to post it where everyone can see. I will definitely pass on to Ms. Sharon about her up and beyond customer service. She love helping guests start their day at right. We appreciate your choosing to stay...More

Reviewed 7 February 2018

Stayed here for a night with friends. We wanted to go barhop and listen to music at Mohegan Sun and it was too expensive to stay right at Mohegan. The front desk staff at the Holiday Inn was excellent. Onil was really friendly and made...More

Thank Michelle B
Response from Onil V, Front Office Manager at Holiday Inn NorwichResponded 11 February 2018

Thank you for staying us and I'm quite honor to have made your check in experience memorable. We all believe in being personable and show how unique we can be. Wonderful to hear you enjoy everything. About those locks, yes we will soon be replacing...More

Reviewed 22 January 2018

Management has no concept of being respectful, friendly, or helpful. Had a terrible experience and will never go back. Being near a casino, one would think that they would be accommodating to all costumers. Not the case. Management walked into our room, without warning I...More

1  Thank Emily K
Response from Onil V, Guest Relations Manager at Holiday Inn NorwichResponded 23 January 2018

Hello Ms. Emily, my sincerest apologizes that your stay with us was terrible. We the hotel would not kick out any guests without justification. Complaints only along the line of numerous noise complaint against the room, fighting, drugs or anything that is potential danger to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Indoor pool
Tennis Court
Heated pool
Details
Price range
US$98 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (40)
Room & Suite (41)
Dining (10)
Pool & Beach (2)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Cheryl M
11 November 2017|
Answer
Response from Onil V | Property representative |
Hello Cheryl, The Shuttle ride between the Holiday Inn and Mohegan Sun Casino about 8-10 minutes one way. Shuttle Operation Times Sun - Thurs 4:00 PM - 11:15 PM Fri - Sat 1:00 PM - 2:15 PM Shuttle leave at the... More
0
Votes
biged
24 November 2016|
Answer
Response from Onil V | Property representative |
We have an indoor heated pool, hot tub not included. Shuttle Service is complimentary and run on two different set schedules. Please call the hotel for more information or check out our website for the schedule.
0
Votes
Room Tips
"Upgrade to balcony"
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"Do not book on the first floor facing the front (loud). Get a higher floor on the back of the building."
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"Don't bother, get a room some where else."
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"There's a Hampton Inn across the street as of May 2017. Stay there."
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