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La Quinta Inn & Suites New Haven

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473 Reviews from our TripAdvisor Community

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Showing 459: English reviews
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New Haven, Connecticut
Reviewed yesterday NEW

I travel to NYC every Monday, driving in from New Hampshire on Sunday evenings, I stay close to Union Station to catch the train. La Quinta is a great location, affordable, excellent customer service, friendly staff and rooms are clean and comfortable for my weekly stay.

Review collected in partnership with La Quinta
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Helpful?
Thank LEESENH
Eagle Pass, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 7 September 2016

We decided to stay here for one night prior to driving to New York City the following morning. It was a great choice. The overall customer service was awesome from check in to check out. The beds were extremely comfortable. The hotel was very clean as well.

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Helpful?
Thank FlyingEagle86
About Hotel's Favourite Review
LQ2048GM, General Manager at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review of La Quinta Inn and Suites New Haven. It is always nice to hear that my staff is doing a good job taking care of our guests. Making sure our guests are greeted with warmth and leave with a smile on their faces are something we take pride in. We look forward to you staying...

Pennsylvania
Reviewed 3 days ago NEWvia mobile

We stayed at several LaQuinta Inn & Suites over the years, but this was not a good experience compared to our previous visits. First, the door to our room (room 814) didn't even close securely. The cleanliness of the room was suspect and I will actually attach pictures to show BLOOD splatter on the ceiling of the bathroom. Maintenance at...

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Helpful?
Thank kabtalbot
LQ2048GM, General Manager at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review. I am shocked to hear how poor your experience was with us here in New Haven. I will certainly be speaking with my staff in regards to your issues and will make the necessary corrections going forward. Thank you for sharing and I know you will see better service in the future. Sean G. General...

Sandton, South Africa
Reviewed 2 weeks ago via mobile

Great staff - everyone of them - and the only redeeming reason to stay at this hotel, in fact I would go so far as to say that the staff are a complete delight and the service is as exceptional as one would expect to find in any far more highly rated hotel. The hotel itself is a horrible, antiquidated...

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Helpful?
1Thank QOD_SA
LQ2048GM, General Manager at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review. It is always awesome to hear how good my staff is doing! They work hard to take care of our guests and it is nice to know their hard work is paying off. More good news is we have already begun giving the building some upgrades with more to come. I hope you will stay...

Salem, New Hampshire
Reviewed 2 weeks ago

Room location was awesome. The services provided were and are second to none. All of the staff members were cordial. Staff members at the front desk were very helpful, welcoming and very easy on the eyes... :)

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Helpful?
Thank rexedrington
New Jersey
Reviewed 3 weeks ago

Stayed just one night, but after this experience, won't stay at this brand again. Realized after checking in that the heat wasn't working. The receptionist was eager to help, so came up and got the heater started. After a few minutes, got a burning smell. No maintenance people available. Gabe us another room right away. After going to the new...

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Helpful?
1Thank niraash
LQ2048GM, General Manager at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review of the hotel. I apologize that you had problems with your rooms. We just completed a PTAC cleaning project and perhaps they did not put the unit together correctly when finished. I will alert my maintenance team so that we can correct the issue. Thank yo for bringing this to my attention. I do not...

Reviewed 3 weeks ago

Service and accommodation was poor. Would not recommend this location. Others traveling with us had to change their room because the bed very uncomfortable. Huge dumpster with garbage was outside my window with crows and other birds flying around. No gym as amenities detailed.

Review collected in partnership with La Quinta
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Helpful?
Thank Rose-Marie W
LQ2048GM, General Manager at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review. We are in the process of upgrading the fitness center and other areas of the hotel. Please be patient with us as we complete these projects. I hope you will return and see the positive changes we are making. Thank you. Sean G. General Manager

South Jersey
Reviewed 4 weeks ago

Check in a breeze, staff friendly, hotel is in a great location, and room is large (could use some updating but otherwise fine) Make your own waffles, fruit, cereal, bagels, coffee, all free. But the bathroom... old fixtures and that pink slimy bacteria that forms in the corners when it hasn't been cleaned well enough, and an odor my husband...

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Helpful?
Thank Jiminy13
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review. We are very happy that you enjoyed our breakfast. However, we are sorry to hear that you were not satisfied with the cleanliness of your room. This is definitely not the kind of experience we want our guests to have. Providing a clean, comfortable room to our guest is important to us. We will make...

boston, United States
Reviewed 5 weeks ago

We were traveling from the Keys and stayed at 6 different hotels going back and forth. This was the best, clean rooms,clean lobby,clean hallways,clean bathrooms, outstanding staff, hot food. We more more at other hotels but, La Quinta was the best. My review looks like I just check anything off but, believe me, you will never find a better hotel...

Review collected in partnership with La Quinta
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Helpful?
Thank John S
Connecticut
Reviewed 17 March 2017 via mobile

Let me first start off by saying there have been numerous shootings and deaths at this hotel in the past few years (google LaQuinta New Haven Shooting) The lobby needs to be worked on it's been "under construction" for quite some time (as seen in photos) gym has been closed for weeks per management so no workout. The room was...

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Helpful?
Thank Traveler7CT
LQ2048GM, General Manager at La Quinta Inn & Suites New Haven, responded to this review

Thank you for your review. In my time here as General Manager, 15 months, I have not had any shootings or deaths. I assure you that this is a safe location to stay at. My security team and I are always looking out for our guests and employees and making sure that everyone has a safe and comfortable stay. Please...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about La Quinta Inn & Suites New Haven

Address: 400 Sargent Drive, New Haven, CT 06511
Region: United States > Connecticut > New Haven
Price Range: €86 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites New Haven 2.5*
Number of rooms: 152
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Also Known As:
La Quinta Inn And Suites New Haven
La Quinta Inn & Suites New Haven Hotel New Haven
La Quinta New Haven
New Haven La Quinta
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites New Haven staff and other travellers.
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Questions? Get answers from La Quinta Inn & Suites New Haven staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closest to the elevator”
rexedrington, 5 Apr 2017 | Read review
“Don't stay at this hotel it's dangerous”
Jackie411, 5 Feb 2017 | Read review
“Ask for Bay View on higher floors.”
pjgaltrips, 30 Dec 2016 | Read review
“Top floors have nice ocean view, especially with a sunrise (if you disregard a highway)”
AndrewRNDiver, 19 Dec 2016 | Read review
“Don't stay on the 2nd Floor! If the restaurant club is having an event, you'll be kept up til after midnight.”
BonnieS980, 27 Nov 2016 | Read review
5 of 5