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All reviews street side king suite small gym marriott courtyard convenient location rooms are clean and comfortable parking garage within walking distance front desk staff shower curtain stay there again street noise college visit per night fitness center easy access hotel restaurant
I have been staying at this hotel on a weekly basis since July and each and every time I continue to be impressed with the cleanliness, attentiveness and overall customer service. Tylo, Shanique and Michelle (I'm sure I'm forgetting others) are all so attentive and...More
It's a no-frills Courtyard in the middle of NH. There's ramp parking, but a locked door that you have to buzz the desk to gain entry to from parking to the lobby. Not a big deal, but that kind of security makes you wonder.
Response from EmilioM1892, Manager at Courtyard New Haven at YaleResponded 3 days ago
Thank you for taking the time out to review our hotel.
I am extremely sorry that the services you encountered by our staff did not create a positive experience for you. As a Marriott hotel, our goal is to always provide a warm...More
The location of this hotel cannot be beat. It's within walking distance of New Haven Green and right next to the Yale University Campus. We found it easily. We were booked for an overnight stay, and as we arrived early and our room was not...More
Response from emejias, Manager at Courtyard New Haven at YaleResponded 1 week ago
Thank you so much for the detailed review of your experience with us.
Communication is very obviously a huge part of how we are successful and I am sorry to see that we did not communicate well in terms of your daily $10...More
I have been here for four days in training and want to share that for the price I was surprised to service excellence in three specific areas:
Bistro bar tender, Sarah and her team member Mark (cook) provided amazing customer service, great drinks and food...More
Response from emejias, Manager at Courtyard New Haven at YaleResponded 2 weeks ago
We are so pleased to have given you such a great experience during your business travel. Mark and Sarah always do their best to provide a welcoming environment so our guests can unwind after a long day. We will see you soon again!...More
As a disclaimer let me say that I know this is a site where people post their opinions and the comments I add are just that.... my opnions.
We were traveling and realized we'd not make our destination in one day so we stopped in...More
Thank Randall P
Response from emejias, Manager at Courtyard New Haven at YaleResponded 3 weeks ago
Thank you for taking the time out to review our property.
We are extremely sorry that you were unable to enjoy a comfortable stay with us this time around due to some issues in your guest room. I can understand your frustration after...More