Red Roof Inn Hartford - New Britain
65 Columbus Blvd, New Britain, CT 06051-2226
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About
#1 of 1 hotels in New Britain
Location
Cleanliness
Service
Value
When you check in, check out our rooms with New England-style décor. All rooms are spacious, modern, and quiet. Entertain yourself with in-room flat screen TVs, HD and premium cable channels, and free WiFi. All rooms come with a coffeemaker and a hair dryer. Selected rooms offer microwaves and refrigerator. Host a meeting onsite with space for up to 200 colleagues. Our hotel is pet friendly and provides onsite coin laundry facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
ATM on site
Parking
Wifi
Complimentary tea
Vending machine
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Telephone
Wake-up service / alarm clock
Microwave
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
69Somewhat walkable
Grade: 69 out of 100
43Restaurantswithin 1 km
6Attractionswithin 1 km
65 Columbus Blvd, New Britain, CT 06051-2226
Getting there
Car HireSee all New Britain car hire
625Reviews4Q+A63Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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The room was clean and ready when I got there. The front desk was very nice and accommodating. I stayed for over a week and had multiple encounters with them. This hotel is great and the price is right, the rooms are nice and had a fridge and microwave . They are pet friendly so I was able to bring my dog, which was a necessity for me.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Madison Velian, Marketing at Red Roof Inn Hartford - New Britain
Responded 5 Oct 2023
Hello Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Hartford - New Britain. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our rooms cleanliness and hotel's prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Oniel RedRoof Management Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here about 1.5 yrs ago and it was out of control. I was happy to see the changes. I def. Feel safer with security. There are a few employees who go above and beyond to assist. Tom and Drazen are absolutly great. Very kind and welcoming. Great guys. My husband was just put into a hospice and I'm relocating some where around here. So I'll be here off and on with pleasure. There are two more that deserve recognition. There's Harry who makes me feel welcome with his happy attitude. And Carol. I've seen her go out of her wsy to help some guests. I was one of them. I will continue coming and tell my friends to do so as well. Thank you all. Stay great. Theresa Smith
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Treat others as you wish to be treated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Madison Velian, Marketing at Red Roof Inn Hartford - New Britain
Responded 13 Sept 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our feeling, employees going above and beyond and the other kind words you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Chirell Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were extremely dirty, the rugs smelled, I didn’t feel safe at this hotel. The door on my side of the room wasn’t locking, they did accommodate me and switch my room. However the smell was awful. I stood for one night and I won’t be staying again.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from RediResponse Specialist, Marketing at Red Roof Inn Hartford - New Britain
Responded 9 Jul 2023
Hello Erica, Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN HARTFORD - NEW BRITAIN. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the lack of cleanliness in your room, the odor of the room, that you were faced with safety concerns and the other highlighted concerns. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. Thank you again for sharing your experience with us and we wish you all the best in your future travels. Sincerely, Tianna RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the dirtiest hotel I have ever been. The towels were so disgusting and the shower room was dirty. They refold the used towel and place them as if they were clean. I have to clean the bathroom myself before my family was able to used them. The shower roof have mold and it seems as if the painted the dirty walls. The blankets were so dirty went to the front desk to get clean ones and they have none. They however gave me clean towels afterward. I would never recommend this hotel to anyone there was too much healh code violation. I only spend the 2 nights as I couldnt find any hotel near by. My son said "mommy give them 0" He was so disappointed. Either close and do proper renovation or get Hotels workers from outside the Country to work.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Read the review of the hotels before you booked.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from RediResponse Specialist, Marketing at Red Roof Inn Hartford - New Britain
Responded 24 May 2023
Hello Susan, We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the RED ROOF INN HARTFORD - NEW BRITAIN. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding possible signs of mold and unclean towels, please accept our our most sincere apologies for the inconvenience. I’ve shared your encountered with management. Thank you again for posting your review. Sincerely, Oniel Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place has been renovated and it looks beautiful. The halls look spacious and it is nice to enjoy new furniture. The housing staff has been very helpful in helping me to move to a new room during renovations. Maintenance is attentive. Front desk staff is conscientious.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Madison RediResponse Specialist, Marketing at Red Roof Inn Hartford - New Britain
Responded 14 Apr 2023
Hello Gail, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. I'm really glad to read that you had a great encounter with us and we truly appreciate your kind remarks about our very helpful and attentive staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Oniel Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in at 7 pm. Discussed fact that there would be two white trucks and we would return around 3 am (working in area) and leave at check out. We returned at 330 am and went inside. Front desk not manned at that time. Woke up to our trucks having been towed! Parking lot was half empty. Front desk gave attitude and won’t get manager on phone or in person. Says he gave manager my number… that was an hour ago and no contact. I stay in hotels over 100 nights per year… never in the entire country have I had my vehicles towed by a hotel… it’s insane. PS The floors in our room were sticky under our feet as well… not cool.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Madison RediResponse Speciliast, Marketing at Red Roof Inn Hartford - New Britain
Responded 22 Mar 2023
Hello Eric, We are sorry to hear your recent experience at the RED ROOF INN HARTFORD - NEW BRITAIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Toni-Ann RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael N wrote a review Dec 2022
Look, if I could give this place a 0 star review, I would. I'm not one to make reviews but I want to make sure that everyone knows what they're signing up for before they arrive. Let me take you through my awful experience so that you will hopefully never stay here either, because trust me, I learned my lesson. When I first get to the hotel to check in at the front desk, the two workers are there on their phones scrolling on TikTok yelling at each other. Not only did neither one of them acknowledge my presence, but I had to ask to be helped. Right from there, the sass which the worker gave me was unmatched. So, we go through the check-in process and after a few minutes, I got my room key. I go upstairs to my first room, and there was BLOOD on the bed sheets. You could see the stains even under the one lamp which was lighting the whole room, mind you this was also later at night. The bed sheets were stained with blood, the desk had some sort of very sticky spots, the bathroom had hair from someone's privates, and it was just overall an awful room. Naturally, I went right back to reception to ask for a room change. They were very hesitant at first but after I kept on asking, she gave me a room key to another room. Going to the second room, I walked in and basically stuck to the floors. I don't know what kind of cleaner that Red Roof uses, if any, but the floors were horribly sticky. Not only that but there was hair in my bed and yet another blood stain in the other. The bathroom was even dirtier than the first seeing how the tub still had soap suds from the previous group who had stayed in the room. Along with that, I found that the hair dryer was actually falling out of the wall where it was mounted and was hanging by the cord which plugged it into the wall. So, once again, I head back down to the front desk where I was very impolitely greeted with a "what now." I once again requested a room change, but this time, the lady at the front desk stood up with 5 different room keys in hand and took me to each individual room. We had to go to four different rooms until we found a room which was kind of clean. The bed sheets were fine. The floor wasn't sticky. The bathroom was clean enough. It was just an awful first night, mind you, we stayed for two nights. Thank goodness we didn't spend the day in that room because I'm sure we would've found many other problems. Moving onto the second night, did we find a cockroach on the bathroom wall, yes we did. Did we take a picture and show it to the front desk, yes we also did. Now, did the person at the front desk tell me that I took the picture from somewhere else and denied that the hotel had cockroaches, they sure did. I have attached the picture of the cockroach to this review as the proof. Not only this, but when I was complaining to the front desk, a nice young couple walked up behind me saying they would also like to file a complaint, saying that they found a mouse in their room. Along with this, trying to take a shower, the towels were also dirty by what looked like a dog had laid on them. You could make out the paw prints. To sum this up, this was one of the worst experiences that I've had with a hotel and I will never be staying in another Red Roof again, and I hope that you won't be staying too. The bed sheets having blood stains on them, the bed covers also being stained with something, the floors being sticky, all of the bathrooms being nasty, the cockroaches, the mice, the dirty towels, the rude staff, and an overall awful experience makes out to be the worst hotel experience ever.…
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Date of stay: November 2022
Value
Location
Service
Room Tip: Honestly, pay a little extra for any other hotel than here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Redi Response, Marketing at Red Roof Inn Hartford - New Britain
Responded 9 Dec 2022
Dear Michael, I appreciate you sharing your feedback following your stay at the RED ROOF INN HARTFORD - NEW BRITAIN. I was saddened to read that your stay fell short of your expectations due to the situation you described. Please know that we work with a National Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. Sincerely, Gabrielle RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I first arrived, I had to pass six or seven people smoking in the designated smoking area just to the left of the front entrance. Not an appealing smell to start. There is extra security at this hotel as you just can't enter without a room key, so if you are checking in you have to call on a phone to be let in. I've traveled all over and the first time I ever encountered this level of security. Not very inviting. The lobby is very dark and dingy though the staff was trying to vacuum to keep it clean. The staff is the shinning star at this hotel, but the poor conditions of the building and décor don't give them anything to work with. After check in I was told the elevator didn't work so I had to drag my bags up the stairs at age 79 to the second floor. The woman who checked me in said it's the lowest floor she could put me in and did it trying to help me.…
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Redi Response, Marketing at Red Roof Inn Hartford - New Britain
Responded 23 Nov 2022
Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN, Bruce. I am happy that our staff was the shining star at our hotel. However, I am sorry the encounter you had with our elevator and the other concerns you highlighted hindered your experience. Our team is committed to satisfying our guests, so your comments will be shared with the property in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Gabrielle RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here a few times been treated with respect from all the staff even when I had trouble with my bookings they took the initiative to help me out & assure my problems were solved rooms clean & linens Paula has been a great help thank you
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Redi Response, Marketing at Red Roof Inn Hartford - New Britain
Responded 2 Nov 2022
Dear Valued guest, We appreciate your comments regarding your recent stay at the Red Roof Inn Hartford-New Britain. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks regarding our staff and cleanliness of the room. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Chirell RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is nothing like your advertising. Deplorable conditions. The lobby, hallways, elevators extremely dirty. Smoking and smell of marihuana, and urine in elevator. While I was at the counter, people were coming in and out like if they lived there. Hotel feel and look more like a homeless shelter. The worst hotel I have ever stayed in. I’m 76 year old female, i got there on 10/27/22 the date in question. It was getting dark. I felt scared I didn’t feel safe staying there, I politely told the desk clerk that i didn’t want to stay there, he said it’s okay I handed him my key card and he checked me out, and told me i have to call Priceline booking to get my refund. Immediately that same date i made a reservation through Priceline booking.com and stay in another hotel. Now Priceline Booking.com doesn’t want to refund my credit card.…
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: I Do not recomend red roof in Hartford-New Britain
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Redi Response, Marketing at Red Roof Inn Hartford - New Britain
Responded 2 Nov 2022
Dear Valued Guest, We are sorry to hear your recent experience at the Red Roof Inn Hartford-New Britain did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. We’re sorry to hear your last stay was less than ideal. We’d love if you considered giving us another chance to win back your trust on your next stay and provide you with a 5-star experience. Sincerely, Chirell RediResponse Specialist Red Roof Inn - RedRoof Inns RRSpecialists@redroof.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$69 - US$87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la quinta inn & suites new britain hotel new britain, la quinta inn and suites new britain, la quinta new britain, new britain la quinta
FORMERLY KNOWN AS
La Quinta Inn & Suites New Britain/Farmington
LOCATION
United StatesConnecticutNew Britain
NUMBER OF ROOMS
133
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Frequently Asked Questions about Red Roof Inn Hartford - New Britain
Which popular attractions are close to Red Roof Inn Hartford - New Britain?
Nearby attractions include New Britain Museum of American Art (1.1 km), Walnut Hill Park (1.0 km), and New Britain Industrial Museum (0.7 km).
What are some of the property amenities at Red Roof Inn Hartford - New Britain?
Some of the more popular amenities offered include free wifi, free parking, and meeting rooms.
What food & drink options are available at Red Roof Inn Hartford - New Britain?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Red Roof Inn Hartford - New Britain?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof Inn Hartford - New Britain?
Conveniently located restaurants include Riley's Hot Dog & Burger Gourmet, Mae Kong, and East Side Restaurant.
Is Red Roof Inn Hartford - New Britain located near the city centre?
Yes, it is 0.2 km away from the centre of New Britain.
Are any cleaning services offered at Red Roof Inn Hartford - New Britain?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Red Roof Inn Hartford - New Britain?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Red Roof Inn Hartford - New Britain offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Red Roof Inn Hartford - New Britain?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Red Roof Inn Hartford - New Britain?
Many travellers enjoy visiting Miss Porter's School (7.4 km) and Stanley-Whitman House (7.1 km).