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Hilton Mystic

959 reviews
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Traveller (100)
Room & Suite (112)
Dining (33)
Overview
  • Excellent40%
  • Very good32%
  • Average17%
  • Poor6%
  • Terrible5%
Travellers talk about
“across the street”(153 reviews)
“mystic aquarium”(85 reviews)
“fire pit”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Hilton Mystic
Special Offer: Aquarium Day Package
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (959)Write a Review
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55
Show reviews that mention
All reviewsacross the streetmystic aquariumfire pitbreakfast buffetindoor poolcommon areasfitness centernice stayking roomconvenient locationolde mistick villagelocal attractionsshort drivemystic pizzaironsconferencerenovations
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301 - 305 of 948 reviews
Reviewed 4 October 2016

Room was considerable distance from elevator not gor senior citizens. Dinner service needs improvement especially after finishing meal. Long wait for check. Food was not exceptional for the price. Surprised that breakfast was not included with reservation.

Review collected in partnership with Hilton Hotels & Resorts
Thank William G
Response from Terri A, General Manager at Hilton MysticResponded 6 October 2016

Thank you for this feedback. I sincerely apologize to you for your stay not being exceptional. I will review this with the team so we can improve. I do appreciate you choosing us and hope you will be back. Thank you again.

Reviewed 3 October 2016 via mobile

Stayed overnight at the Hilton for a conference. Facility is decent, with good upkeep and great location (right across the Aquarium). Personnel, however, is not customer focused and does not exhibit a sufficient level of customer service. I had booked one of the suites (not...More

Thank Fausto P
Response from Terri A, General Manager at Hilton MysticResponded 4 October 2016

Fausto P, Thank you for taking the time to share this feedback on your stay. I sincerely apologize to you, and assure you this is not the level of service we are in the habit of providing. I assure you I will review this with...More

Reviewed 2 October 2016

For the cost the reception staff and other staff could care less if you were there. They just handed us our keys and took them when we left. No receipt or other question on our stay. Bath was not clean.

Review collected in partnership with Hilton Hotels & Resorts
Thank kennethp105
Response from Terri A, General Manager at Hilton MysticResponded 4 October 2016

Thank you for this feedback. My sincere apologies to you, this is not the service we are in the habit of providing. I assure you we will review with our team. We greatly appreciate you choosing us.

Reviewed 2 October 2016 via mobile

Spent one night at the hotel and our family had a great stay. Very convenient to the aquarium and old mystic village which are located directly across the street. The room was clean and efficient. Kids had a fun time at the pool and the...More

1  Thank Eugene D
Response from Terri A, General Manager at Hilton MysticResponded 4 October 2016

Thank you!!! So nice to see you and your family enjoyed your stay. See you again soon.

Reviewed 30 September 2016 via mobile

Our stay at Hilton Mystic was uneventful. Great area to visit within 15 mikes of the hotel there are a ton of family activities. This location has been refreshed very nicely, was clean and bright. Check in was quick and welcoming, same with checkout. Room...More

1  Thank Gshibb
Response from Terri A, General Manager at Hilton MysticResponded 4 October 2016

Thank you! I am so glad you enjoyed your stay and will return if in the area again. We appreciate you choosing us. Thanks again!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Meeting Rooms
Dry Cleaning
Banquet Room
Shuttle Bus Service
Concierge
Multilingual Staff
Conference Facilities
Laundry Service
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$98 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Mystic
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$98 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Mystic
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveller (100)
Room & Suite (112)
Dining (33)
Pool & Beach (10)
Amenities (32)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
frandupre371
27 January 2018|
Answer
Response from Shannon H | Reviewed this property |
Hilton’s website says complimentary shuttle service within a five mile radius. If you’re talking the station on Roosevelt Ave, that’s only 2 or so miles from the hotel...so you should be good.
0
Votes
missrica
11 November 2017|
AnswerShow all 2 answers
Response from John B | Reviewed this property |
It's not a romantic place, but people make their own romance.
1
Vote
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12345610
Room Tips
"Don't know"
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"there really isn't much to see around here from this location."
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"Ask for a room closer to the elevators for quicker access"
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"I always prefer upper floors and away from elevators."
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