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BEST WESTERN Hartford Hotel & Suites

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342 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Reviewed 9 February 2016 via mobile

Best place on earth , over 1,000 venders I can't say enough. My son loved Thomas the train . Also so many new products coming out this year . Not one bad thing it's great Jan 30 31 make a date to go . With your family

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Helpful?
Thank Adrianstewart
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your...

Reviewed 20 January 2016

Came into Hartford last weekend for the 2016 Winterfest Volleyball Tournament..and was delighted with my stay at the Hartford Best Western Hotel! The entire staff from chambermaids...to front desk was polite, punctual, helpful, and by all standards...."Top Notch". The front of house and sales manger Kevin did everything thing possible to make our stay exceeding enjoyable. They "happily" shuttled our...

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Helpful?
Thank Bill G
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special trainings to optimize personalized service and selection of talents. Therefore, its a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize Kevin and our team for their great effort to make...

Whittier, California
Reviewed 19 January 2016

Based on other reviews and the price, we chose to stay at this hotel and were very glad we did. The room was very clean and quiet, the beds comfortable, the free breakfast more than adequate. Coffee and hot water for tea and hot chocolate were always available in the breakfast room when we came in during the evening. The...

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Helpful?
1Thank Aliza W
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting...

Suffern
Reviewed 19 January 2016

We stayed here for a volleyball tournament our daughter was attending. The hotel was clean, the staff was courteous and went out of their way to accommodate us. We had a suite and it was clean and spacious and everything worked. The hotel is in driving distance(5 minutes) to everything you need.

Review collected in partnership with Best Western
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Helpful?
Thank Sharlyn R
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Your kinds words and effort to share this with us is well appreciated. We are happy to hear, you had a memorable time here. It's nice to see that our effort in Service and our arrangements find its recognition as well. Thanks again and all the best. General Manager

Philadelphia, United States
Reviewed 16 January 2016

Friendly, hospitable, welcoming. Always a hearty hello when entering the vestibule. Breakfast area was constantly being replenished and helpful assist . Sitting area was comfortable and fresh with internet access. Would definitely recommend for future stays.

Review collected in partnership with Best Western
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Helpful?
Thank Joanne T
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your...

Greenwich, Connecticut
Reviewed 13 January 2016

This is the absolute best deal in the Hartford area. We came to town to see our favorite basketball team, UCONN Women, at the XL center. It is not far from the venue. The hotel is just beautiful. We had stayed here some years ago when it was a different place. That was very nice, but this is awesome. The...

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Helpful?
Thank Grandma6Boys
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. Kevin and our entire staff bend over backwards to ensure a great guest experience. We hope you...

New York City, New York
Reviewed 3 January 2016 via mobile

Picked this place because of the attractive price online but it was a nice pick! Free breakfast was better than most and room was clean but very standard. Had to stop in Hartford on my way back to the city and it was great for the price. Would definitely return

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Helpful?
Thank Muhammad A
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Our team really enjoys hospitality and hosting our guests during their stays. Thank you again for your review and allowing us to be your home away from home. We hope to see you back....

Oxford
Reviewed 23 December 2015

Just what we needed for a one night stay during a long road trip. No frills, but the room was clean, bigger than normal, the beds were comfy, the shower was awesome, and the breakfast was better than expected.

Review collected in partnership with Best Western
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Helpful?
1Thank Gregory M
Park City, Utah
Reviewed 19 December 2015

I was here for an extended weekend for business, Dec. 11-13. The hotel is pretty quiet, not the quietest I've stayed in. The constant humming noise in the hallway, which management reports as having been fixed, was ongoing. It was a curiosity, but I couldn't hear it in my room so it didn't really bother me. The hotel is pretty...

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Helpful?
Thank zuckmeister
Los Angeles
Reviewed 2 December 2015

Our king room was roomy and clean. There were luggage trolleys available, large elevators and a free breakfast. The staff was friendly. There was just one little thing that bothered us. A hum. A constant hum that would not cease. At first we thought it was the fan in the bathroom but when we left the room, we found the...

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Helpful?
Thank madmadeleine
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I do appreciate the feedback on the humming sound. The front desk staff alerted the maintenance staff and we got the issue addressed in the same week. It was a roof-top fan that had...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Region: United States > Connecticut > Hartford
Price Range: €92 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline and Best Western so you can book your BEST WESTERN Hartford Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hartford Hotel & Suites staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN Hartford Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 1st floor in the back & no noise background.”
 of 5 bubbles gpstubby, 3 Aug 2016 | Read review
“Please read my review for tips”
 of 5 bubbles sctredsoxone, 18 Jul 2016 | Read review
“Rooms in a different hotel a better choice if you want certainty of hot water”
 of 5 bubbles Marcc237, 24 Apr 2016 | Read review
“Room 127 was excellent.”
 of 5 bubbles karls928, 2 Apr 2016 | Read review
“don`t drink the lobby`s coffee eww (my opinion)”
 of 5 bubbles deond794, 27 Mar 2016 | Read review
5 of 5