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BEST WESTERN Hartford Hotel & Suites

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353 Reviews from our TripAdvisor Community

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Belleville
Reviewed yesterday NEW

Clean, comfortable,reasonably priced, 24 hr coffee service in the lobby,shuttle service into hartford.The only thing missing was a variety of nearby eateries that didn't require getting onto the highway.

Review collected in partnership with Best Western
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Helpful?
Thank MEJANEE
HOTEL’S FAVOURITE REVIEW
Reviewed 18 March 2017 via mobile

Wow! Love this hotel! From the moment we arrived Erin at the front desk couldn't have made us feel more welcome!we had driven many many hours and got in very late. There was an entrance closer to our room then the lobby but no luggage carts there ( I had planned to walk to the lobby n get one) by...

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Helpful?
1Thank Melina K
About Hotel's Favourite Review
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Melina, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will ensure to let Erin know of your compliments! We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

fairfield, United States
Reviewed 1 week ago

lady at front desk was rude upon check in. middle of the night my eye was hurting no room service have to come down at front desk to get tablet. signed up for express check out but have to call them back and asked for the receipt.

Review collected in partnership with Best Western
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Helpful?
Thank parveebv
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

West Hartford, Connecticut
Reviewed 1 week ago

Great place to stay clean and very respectful.i would recommend the place to other family and friends.it was a great experience to be when u are dealing with a crisis such as I was.i will come to this place.

Review collected in partnership with Best Western
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Helpful?
Thank travonj2017
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Mr. Jones, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

Floral Park, New York
Reviewed 2 weeks ago

we weren't flying, but noticed that they have a shuttle service we were there for one night large room, quiet on top floor facing front they offered a nice breakfast, with more than enough choices looks like the hotel was redone recently if you need a hotel in the area, would take a look at this one

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Helpful?
Thank LTRx
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you very much for your recent review following your visit to our BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

Lansing, Michigan
Reviewed 2 weeks ago

Easy to get to off the highway. Clean. Courteous staff. Good breakfast -- plenty of seating for everyone. Enjoyed it enough to stay an extra night. Great rate with Best Western Rewards. Only thing missing is an indoor pool.

Review collected in partnership with Best Western
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Helpful?
1Thank jillybeanjks
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

York, Pennsylvania
Reviewed 2 weeks ago

As a Diamond status rewards member, I expected to be made welcome at check-in, to be welcomed back to BW. To be offered the room upgrade or at least told there is unfortunately none available. To be offered the goody bag or as an alternative the 500 bonus points. Well none of this happened. I figured asking about one rewards...

Review collected in partnership with Best Western
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Helpful?
Thank Thebilla
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. General Manager

Staten Island, New York
Reviewed 2 weeks ago

Everybody at this location was friendly and helpful. Everything was clean and in great condition. The breakfast was great and the location was the best part. It was close to everything we wanted to do.

Review collected in partnership with Best Western
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Helpful?
Thank ryekay92
Reviewed 3 weeks ago

Our family was in a very stressful situation in February when our older mom was in need of life saving emergency triple bypass surgery at St. Francis Hospital. A blizzard was in the forecast and we all live a distance from the hospital. Fortunately we made reservations for 2 rooms at the Best Western. We were greeted at the front...

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Helpful?
Thank Aalockkey
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel and will certainly let Erin know of your compliments as well. I am very pleased that you enjoyed your stay with us. I hope that you visit...

Atlanta, Georgia
Reviewed 3 weeks ago

After canceling our reservation at the Hartford Hilton, we didnt want to pay for parking and rooms were $30/night more expensive. We were pleasantly pleased by the cleanliness, accessibility and affordability of the BW hotel. We left the room late each day but the housekeeping staff made sure the room was throughly cleaned and the front desk had great suggestions...

Review collected in partnership with Best Western
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Helpful?
Thank janetsQ5538OD
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Janet, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Region: United States > Connecticut > Hartford
Price Range: €96 - €155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, Hotwire, Priceline, Best Western, Travelocity, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your BEST WESTERN Hartford Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hartford Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Hartford Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 1st floor in the back & no noise background.”
gpstubby, 3 Aug 2016 | Read review
“Please read my review for tips”
sctredsoxone, 18 Jul 2016 | Read review
“Rooms in a different hotel a better choice if you want certainty of hot water”
Marcc237, 24 Apr 2016 | Read review
“Room 127 was excellent.”
karls928, 2 Apr 2016 | Read review
“don`t drink the lobby`s coffee eww (my opinion)”
deond794, 27 Mar 2016 | Read review
5 of 5