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Our family traveled to Hartford CT for a volleyball tournament. We checked in on Friday afternoon to a king suite. The TV in the bedroom was not working and one of the remotes was missing. We let the front desk know and our room was...More
1 Thank BxGurl_NJ
Response from IHGService, Guest Relations Manager at Candlewood Suites Hartford DowntownResponded 23 January 2018
First of all, thank you very much for your recent stay at our Candlewood Suites Hartford Downtown, CT. I am so sorry to see you did not enjoy your overall experience with us, especially with the room condition, television, housekeeping and customer service....More
As of August 2017, this was a brand-new hotel. The staff is EXTREMELY friendly and helpful. They bent over backwards to ensure that our stay was impeccable. Thank you, Naomi! This hotel is built the way that it should be! It is very well insulated...More
Had a nice time, room was very clean. Would definitely stay at this franchise at anther location. Staff was friendly and knowledgeable of the local entertainment. I was thoroughly pleased with the cleanliness of the bathroom. Even the faucets and metal work seemed to have...More
The Room was clean but 1/4 of a roll of TP. Bathroom Tile work and sink installs not done well, lots of calk and faucet not attached firmly. Had to hold top to just turn it on. Room does not get cleaned everyday which is...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Hartford DowntownResponded 14 November 2017
Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the friendliness of our staff. On the other hand, I am sorry you were not well satisfied with your room and also our weekly...More
stayed with my family for one night ,the toilet war broken we had to go to bathroom in the lobby , the hotel offer to credit me but didn't do it .......
we arrived to the hotel in 11pm and left in the 9:00 am...More
1 Thank Lior M
Response from IHGService, Guest Relations Manager at Candlewood Suites Hartford DowntownResponded 24 November 2017
Hi Lior M,
Thank you for your recent stay at our hotel. We are committed to providing our guests with the highest quality services and facilitie. It seems that we failed to provide an exemplary performance due to the bathroom issues in your room. Please...More