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The hotel is clean and updated for the most part. The staff ant check in and check out were very friendly and effiecient. The room was clean and updated. The temperature was perfect and there were no issues ith noise. I will stay here again...More
Management response:Responded 2 July 2017
Thank you so much for choosing our hotel when travelling through New England! We are happy to hear that you enjoyed your guest room and enjoyed the great service our desk staff provides. We would love to have you return to the hotel...More
For a Holiday Inn I would this might be one of the better ones I stay at for layovers and overnights. While is not practical for longer than a cpl of nights it is clean, and relatively quiet. Several places within walking distance and I...More
Management response:Responded 16 June 2017
Thank you for staying with us and for leaving feedback. I'm happy to hear that we are one of your favorite hotels when travelling for work. Thank you for recognizing how pleasant and hospitable our staff is. We work hard to give our...More
I have been patronizing this hotel for over 40 years. I always enjoy the people and the staff. I and other people complain that the music is to loud and disturbing in the lounge and dining area. You can't have a conversation with someone and...More
Thank Harriet R
Management response:Responded 27 May 2017
It has been our pleasure to have you as a loyal patron to our bar over the years. Your continued loyalty and presence at our lounge is appreciated by the staff and the friends you've made with each visit. We try to create...More
If there was a way to describe a totally generic hotel, this would be it. Rooms average in terms of cleanliness, decor, comfort. We were only there for a one night stay on the way elsewhere, so it served it purpose, but I wouldn't make...More
Management response:Responded 13 April 2017
Thank you for staying with us while on your way through the area. I'm sorry that our hotel accommodations didn't provide you with a more impressive experience. We want our guests to leave our hotel with a lasting impression of the exceptional service...More
I was there for one night. With this location, people aren't staying for a vacation - although it is no doubt cheaper than similar places right n downtown Springfield (which it is closer to than Hartford).
Quite a few meeting rooms/salons, but thin movable walls...More
Management response:Responded 23 March 2017
Thank you for choosing to stay at our hotel while attending an event onsite. I'm glad that you enjoyed most of your stay, and for pointing out some areas that we may need to look at. I'm sorry that the partitions between the...More
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to... More
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to speak with the manager on duty and see if we can help you out.
Front Office Manager