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The hallway A/C has been broken for FIVE WEEKS, and the owners are too stupid to replace it. Instead they are waiting for parts to arrive from CHINA because they foolishly bought some bargain basement HVAC unit rather than investing wisely in a reliable, quality...More
Response from Nick H, General Manager at Courtyard DanburyResponded 2 weeks ago
Thank you for taking time to address your concerns regarding your recent stay at the Courtyard Danbury. We certainly value your feedback and appreciate you bringing these very important issues to my attention.
We certainly understand the severity of the situation, as well...More
Stayed here overnight following a wedding and the 4th floor, where they had most everyone on was definitely previously the floor they allowed smoker into - I was in three different rooms and each of them reeked of smoke. Seeing as we spent a ton...More
Thank Aislinn G
Response from Nick H, General Manager at Courtyard DanburyResponded 5 weeks ago
Dear Aislinn G,
Thank you for taking the time to share your most recent experience at our hotel. I am very sorry to learn that your arrival experience was met with an unpleasant smell of smoke in your guest room but I can assure you...More
This hotel was well kept but oh my goodness, the air conditioning was horrible. Hallways were stifling and the rooms would never cool. We filed 2 complaints with 3 people but no response. I know it took a sudden turn for the weather but wow,...More
Thank Angie H
Response from Nick H, General Manager at Courtyard DanburyResponded 5 July 2018
Dear Angie H,
Thank you so much for taking the time to leave a review of your most recent visit to our hotel! We are very pleased to hear that you felt the hotel, and specifically your guest room, was exceptionally clean and well-kept. It...More
The hotel was as expected for a Courtyard which is always nice. Nothing stood out – good or bad. It’s fairly close to the highway and there is a well reviewed steakhouse next door. Rooms were clean and relatively quiet for the location.More
Response from Nick H, General Manager at Courtyard DanburyResponded 1 July 2018
Thank you for taking the time to share your most recent experience at our hotel. We are delighted to hear that our hotel delivered a consistent Courtyard by Marriott experience which you have come to know from your travels with our brand. We...More
I am a Lifetime Platinum Member with Marriott with more than 1200 stays.
This trip to Danbury was a particularly important one for me and my family. We were closing on a house. I sent two faxes asking for consideration for a Platinum upgrade -...More
Response from Nick H, General Manager at Courtyard DanburyResponded 29 June 2018
Thank you for taking the time to share your experience regarding your most recent visit to our hotel. Additionally, thank you for the opportunity to personally speak with me regarding your arrival experience. As you stated, this certainly is not typical of Marriott,...More