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Best Western Plus New England Inn & Suites

309 reviews
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Traveller (16)
Room & Suite (24)
Dining (2)
Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(44 reviews)
“business suite”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Plus New England Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (309)Write a Review
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All reviewsfront deskbusiness suitethe breakfast areabacon and sausagepool hoursbreakfast ladyberlin turnpikeindoor pooldonutsmicrowave and refrigeratorpast few yearsnewer hotelworking ordernew englandthe hotel is cleanwaffle makernight's sleep
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31 - 35 of 304 reviews
Reviewed 23 July 2017

staff cared more about getting lunch then checking us in was not given water or snacks at check like I get at other Best Western room was good bed was good was not offered express check out the in door pool was nice clean and...More

Review collected in partnership with Best Western
Thank Carl M
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 25 July 2017

Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior...More

Reviewed 18 July 2017

The housekeeper we had during the week only kept on to leave hand towels, one time we didn't get toilet paper and had to call the front desk at 6:45am as we ran out and I was having a problem with my celiac disease. Shampoo,...More

Review collected in partnership with Best Western
Thank 545joanm
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 20 July 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 11 July 2017

Very clean hotel, and very friendly staff all around. Breakfast was very good and much appreciated. We were promptly checked in upon arrival. Any questions I had were answered with just a call to the front desk. We were able to receive extra towels in...More

Review collected in partnership with Best Western
Thank catherinehQ9806IS
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 13 July 2017

Thank you for continuing to choose our hotel for your stay, we appreciate your business and love having you all here. We are pleased to see that you enjoyed stay thoroughly and we look forward to your next stay.

Reviewed 10 July 2017

Getting here was not easy. No left turn into hotel from southbound Berlin Turnpike (turn lane has no access to hotel, so you have to go half a mile beyond and make a U-turn, watching out for speeding northbound cars, with no turn lane to...More

Thank R0ad_tripping_family
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 12 July 2017

Thank you so much for choosing our hotel for your stay, we certainly do appreciate your business. We are happy to see that you had a good stay with, and that our recent updates contributed to your good stay. We look forward to your next...More

Reviewed 5 July 2017

The staff I dealt with were helpful, courteous and respectful. I checked in late and the front desk staff were very accommodating. A little overpriced for the area. The rooms were clean. Location is ideal for work. I will stay here again.More

Review collected in partnership with Best Western
Thank 867bak
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 10 July 2017

Thank you for choosing our property for your stay, we are happy to see that you had a good stay and that our staff could be of such help to you. I hope you also enjoyed all the including amenities, hot breakfast, wireless internet, indoor...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$91 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$91 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (16)
Room & Suite (24)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
EveE24
18 April 2017|
AnswerShow all 3 answers
Response from Gary D | Property representative |
Hello we are 18 miles away which is about 20 minutes. Our hotel is located in the center of CT making it convenient to visit other attractions as well. We also have many restaurants close by and an indoor pool. Please call... More
2
Votes
MGJZ
17 November 2016|
AnswerShow all 5 answers
Response from Jenny P | Reviewed this property |
Yes there is a mall like 5 minutes away in car, n breakfast is good, the have cold cereal, hot cereal,waffles, eggs (scrambled or hard boil) sausauge patties, bacon, bread (white or wheat) bagels as well, fruits, danish... More
2
Votes
Anonymous N
2 November 2016|
AnswerShow all 5 answers
Response from cathelynj | Reviewed this property |
It's heated and not over chlorinated. Not a huge pool, but nice enough.
1
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123
Room Tips
"Upper level room was super quiet."
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"They have joined rooms which makes traveling more comfortable for big families."
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"Check refrigerator setting if you plan to use it."
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"Ask for a room with a view of the woods. It will probably be a view of a roof, but it beats the alternative..."
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