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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 9 hotels in Berlin
Location
Cleanliness
Service
Value
At the Best Western Plus New England Inn & Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus New England Inn & Suites will stand out among other hotels in Berlin,CT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus New England Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Shuttle bus service
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
Location
Full view
Contact
2253 Berlin Tpke, Berlin, CT 06037
Getting there
Car HireSee all Berlin car hire
447Reviews10Q+A64Room tips
Reviews
Traveller rating
- 244
- 115
- 46
- 19
- 23
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Popular mentions
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Most Recent
If you are looking to visit Lake Compounce, this location is an excellent value and you will not be disappointed. This hotel offered free breakfast and had an indoor pool. If you are looking to grab a bite in the area, stop by the Pine Loft for some pizza.
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Date of stay: December 2021
Rooms
Cleanliness
Service
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 1 week ago
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. We also very much appreciate your glowing review about our property.
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Hotel's Favourite
This Is a great hotel, very clean, Very helpful staff, and pleasant and comfortable, Great Breakfast, and very nice breakfast area, recently renovated, and a great location, not far from shopping restaurants, and very central to all parts of the state.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 9 Aug 2021
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
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Our room was very clean and comfortable. Good breakfast as well. Our only disappointment was the pool. We called ahead to confirm the pool was open before making our same day reservation. Upon arrival late in the evening, we were told the pool would most likely be closed the next day. We are grateful that we were allowed to cancel our second night when the pool was still closed in the afternoon after our first night. If a pool is important to your stay you may want to pass on this hotel until their pool problems are resolved.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 27 Apr 2022
We are delighted that you had a good stay, and we'd like to thank you for choosing our hotel. We love hearing that you found our property and guestrooms to be exceptionally clean. The cleanliness of our property is one of our main goals. The pool will be undergoing maintenance for a period and we are not able to have it open regularly and this info is online to be read and review by all potential customers. We assure you though that we are working very hard to have it fully functional. When this time comes we hope you will give us another chance by coming back and enjoying our amenities including the pool.
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We have stayed in quite a few lackluster places during the past 2 years of pandemic madness so I was thrilled to find that this hotel far exceeded my somewhat jaded expectations of these times. The beds were extremely comfortable and the noise level, considering that I was on the first floor and very close to the pool, lobby, and breakfast area was very low. I have trouble sleeping away from home but found it very easy to fall asleep and stay asleep here. There is a lovely sitting area in the lobby with couches, comfy chairs, and a fireplace. We met friends also staying at the hotel and sat there with some wine, cheese, and crackers one night. The Breakfast area is open and inviting. Some hotels have a cramped area where people are elbow to elbow at food and coffee stations. This one is arranged very thoughtfully and provides a very pleasant start to your day. Maid service was offered every day!!! So many places have limited their maid service and some even asked that we toss our towels into the hallway as a signal that we needed new ones. It was so nice to be able to put the "Please make up the room" sign on the door and come back to a fresh-looking room each night. I had one small issue with the person who answered the phone before my arrival, but I'm so glad I didn't allow that to cause me to change my reservation. Everyone I met upon arrival was very pleasant and accomodating. I will definitely return.…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 16 Mar 2022
Thank you for staying with us and for taking the time to leave us such a great review. We are very happy to hear that you enjoyed your stay and that you found the staff to be accommodating and friendly. Our mission has not changed because of the pandemic, excellent customer service and clean rooms are still our number one priority. Again, thank you for staying with us and we look forward to seeing you soon.
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spent a sunday in the hartford area visiting New Britain museum of american art and Wadsworth athenaeum and stayed at this BW property. Nicely located on a major highway with all shopping not too far away, Hotel is easily accessible with reasonably spacious room and properly appointed with relevant amenities, all in working order. Fitness center was excellent, all equipment including TV was functional. Quite reasonably priced. No need to be in downtown Hartford, and more expensive lodgings. Good place to lodge for several nights.
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 9 Mar 2022
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
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Stayed here for our annual "let's go somewhere and swim" trip. The room was nice and well-appointed, staff was friendly and helpful, and the breakfast was excellent. The bed was a little too hard for me but of course that's personal preference. We had some cleanliness issues with the pull-out sofa but everything else in the room was very clean so I think that was just an oversight. The real problem, and it really only matters because we went there specifically so we could swim, was that the pool was dingy and old, and the water was murky and gross. The water was dark green and you could not see the bottom of the pool, even in the shallow end. The water was colder than it should have been for a heated pool, and the air temperature in the pool room was also on the colder side. We did swim (but we made sure to shower afterwards because the water was so iffy) but it really wasn't as enjoyable as it should have been. The photos of the pool on their web site were lovely which is why we picked this hotel, but the reality of the pool was very disappointing. Overall, I'd highly recommend this hotel if you are simply need a comfortable place to stay with clean rooms and a good breakfast, but I'd avoid the pool until they can fix whatever is causing it to be so gross. …
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Review collected in partnership with Best Western
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 15 Feb 2022
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.
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Comfortable, but not the cleanest. Towels, toiletries, and parts for tub missing. Thermostat not working correctly very hot then very cold. Garbage cans not emptied. Missing full roll of T.P. and kleenex
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 5 Jan 2022
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. Your claims will be looked into and the proper steps will be taken to address them if needed. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.
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This hotel never fails me. I enjoy my stay, I am loyal, and it really has become my home away from home. The location is very central and it is easy to get anywhere in the state of Connecticut, and there are many excellent food options close by, as well as a great amount of shopping
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 3 Jan 2022
Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.
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It was great , The bed was firm and comfortable, the sleep was good for us, we were able to get a good night sleep each night. The only weird thing was the toilet had a ring abound where the water stopped.
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 28 Dec 2021
Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.
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Lobby was very nice. The rooms were nice a bit of odd colors but not too outdated. The bathrooms are very outdated. Very clean. Friendly staff both through the phone and in person. Wish they had a proper coffee machine in the rooms
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Review collected in partnership with Best Western
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites
Responded 30 Nov 2021
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Also happy that you were able to enjoy the amenities, such as the complimentary breakfast, the indoor heated pool, free wireless internet, and our fitness center. Looking forward to seeing you again soon.
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PRICE RANGE
US$108 - US$175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus new england hotel berlin, best western plus new england inn and suites, best western berlin, berlin best western
LOCATION
United StatesConnecticutBerlin
NUMBER OF ROOMS
57
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Claim Your Listing Frequently Asked Questions about Best Western Plus New England Inn & Suites
Which popular attractions are close to Best Western Plus New England Inn & Suites?
Nearby attractions include Team vs. Time (5.5 km), Hubbard Park (7.9 km), and Castle Craig (7.5 km).
What are some of the property amenities at Best Western Plus New England Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus New England Inn & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus New England Inn & Suites?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Best Western Plus New England Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus New England Inn & Suites?
Conveniently located restaurants include Lido's Restaurant, Cromwell Diner, and Red Fox Restaurant.
Are there opportunities to exercise at Best Western Plus New England Inn & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Best Western Plus New England Inn & Suites have an airport shuttle?
Yes, Best Western Plus New England Inn & Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus New England Inn & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Plus New England Inn & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Plus New England Inn & Suites?
The staff speaks multiple languages, including English and Spanish.