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BEST WESTERN PLUS New England Inn & Suites

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#1 of 10 Hotels in Berlin
Certificate of Excellence
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BEST WESTERN PLUS New England Inn & Suites
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251 Reviews from our TripAdvisor Community

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Showing 247: English reviews
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Manchester, Connecticut
Reviewed 1 week ago

I stayed in the jacuzzi suite with the extra room. It was very clean,comfortable and relaxing. We did not use the pool but we did check it out & it looked very clean & nice other people were using it and looked like they were enjoying themselves. Breakfast was great! They had hot breakfast food not your regular bagels &...

Review collected in partnership with Best Western
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Helpful?
Thank emelyl2017
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

We want to thank you for leaving a positive review about your stay at our property. Our staff works very hard to keep the hotel clean and to make it comfortable for our guest and we are happy that you found that to be the case. Glad to see that you loved staying in the Jacuzzi room and enjoyed the...

Austin
HOTEL’S FAVOURITE REVIEW
Reviewed 28 November 2016

We thoroughly enjoyed our stay at this hotel. It was clean, nicely furnished and staff were really courteous and kind. I liked the fire place in the lobby. The room was comfortable and housekeeping did a great job. I could even open the window for some fresh air. Breakfast was nice, including eggs, bacon and sausage each morning. Wish the...

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Helpful?
Thank Anonymous N
About Hotel's Favourite Review
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Your business is very important to us, so we are happy that you enjoyed your stay with us. Glad to see that you loved our full hot breakfast that is served daily, our pool and fireplace located in our lobby. We certainly hope to see you again soon.

Corpus Christi, Texas
Reviewed 1 week ago via mobile

Clean...great pool and we even enjoyed seeing a skunk in the parking lot going through a left behind McDonald's bag. Our grandchildren loved the nice warm cookies every night. breakfast choices were ok....more fruit would have been nice. We had a wonderful stay over Thanksgiving.

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Helpful?
Thank wyhtak
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Hi, We are happy that you noticed and appreciated how well we maintain our property, and that your grandchildren enjoyed our indoor heated pool. Your business is very important to us and we hope you will come back and see us again soon.

North Providence, Rhode Island
Reviewed 1 week ago

I would stay at this best western again the staff was good and the rooms where clean the breakfast was good and it was a clean hotel I would recamend this hotel to anyone my kids injoyed the pool and the tube

Review collected in partnership with Best Western
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Helpful?
Thank davidnP1859NA
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for leaving a review about your stay at our property. We are so happy that you and your kids thoroughly enjoyed your stay and that you loved the indoor heated pool and the complimentary hot breakfast. We hope you will come back and see us again soon.

Dartmouth, Massachusetts
Reviewed 2 weeks ago

Stayed at this hotel in January of 2017 for business. I was pleasantly surprised to see the ample parking and greatly appreciated the friendliness and knowledge of the gentlemen at the front desk. The room was clean and quiet. The breakfast area was also clean and inviting and, the breakfast was great!! I'll definately be back on my next trip...

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Helpful?
Thank Sassy96
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. We are very happy to see that you found our staff friendly and our breakfast great. We are looking forward to having you stay with us again soon.

Medford, New York
Reviewed 13 January 2017

I travel to Connecticut every week and stay this this property even though it is an hour from where I do business. This is because of the quality of service cleanliness and employee care. Everyone makes me feel like I am at home.

Review collected in partnership with Best Western
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Helpful?
Thank henryj1955
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Always a pleasure to have you at the property Mr. Pinto and myself and the staff look forward to your next stay.

Middletown ct
Reviewed 2 January 2017

For it being my first time the reviews were great so I went for it and I wasn't disappointed at all it was nice a great place to stay the suite was beautiful and I had no problems & the front desk was friendly I would recommend this hotel

Review collected in partnership with Best Western
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Helpful?
Thank biancas119
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank​ ​you​ ​for​ ​leaving​ ​a​ ​review​ ​about​ ​your​ ​stay​ ​at​ ​our​ ​property.​ ​Your​ ​business​ ​is​ ​very​ ​important to​ ​us​ ​and​ ​we​ ​value​ ​your​ ​feedback.​ ​ We are happy that you had a good stay with us and look forward to having you stay with us again.

Sunset Beach, United States
Reviewed 30 December 2016

We have stayed at this hotel many time over the past few years after moving to NC from Durham. The location is convenient, midway between family up in the Hartford area and friends in the Meriden area. The hotel is comfortable and clean. Most of all it is in a safe location. Never any problem in hotel or with car...

Review collected in partnership with Best Western
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Helpful?
Thank Peter L. K
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Glad to see that you keep staying with us, we really do enjoy having you stay at our property. Our staff as you know do the utmost to keep our hotel safe and clean, and we are happy that you take note of that. We look forward to seeing you soon.

queens
Reviewed 26 December 2016

Good property and clean rooms but the front desk clearly gives zero you-know-what's about customer service. They can't add up amounts on travel cards correctly, don't seem to understand how they work, and don't care when they mess it up. Finally, after spending many minutes explaining it to them, they send me a travel card for the amount they got...

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Helpful?
Thank SeeYaARound
Daneil M, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

We are happy that you like our property appreciate your business. We do apologize for the error with your travel card, and did immediately mail a card out to you with the remaining balance. We hope you will stay with us again so that we can provide superior customer service.

Leavenworth, Kansas
Reviewed 14 November 2016 via mobile

Friend and I stayed for a single night visit to see a show. Hotel is new, room was nice, beds were very comfy. Front desk was pleasant. They offer continental breakfast and there is a pool. Great location to get to oakdale theater.

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Helpful?
Thank Bellenelle2918
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

We are happy that you had a good stay with us and look forward to having you stay with us again. Thank you for leaving a review about your stay at out property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Tpke, Berlin, CT 06037-4036
Region: United States > Connecticut > Berlin
Price Range: €75 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS New England Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS New England Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room to the rear of the building. The front of the hotel faces a busy highway”
 of 5 bubbles Sassy96, 5 Mar 2017 | Read review
“I always prefer lower level, we had first floor 125 I believe we faced the opposite side of the parking lot facing the trees nice view!!”
 of 5 bubbles 292donnab, 1 Nov 2016 | Read review
“I like rooms in the center of the hallways. Smoke smells usually come from the ends of the building where people park.”
 of 5 bubbles N9294CGlindac, 1 Nov 2016 | Read review
“Our room on the ground floor was quiet and convenient to the breakfast room”
 of 5 bubbles 112BobD, 28 Sep 2016 | Read review
“we had second floor”
 of 5 bubbles puddles027, 24 Sep 2016 | Read review
5 of 5