Our stay was great, the staff were all very friendly and helpful. Even after our trip, the front desk staff went above and beyond to help return an item we had left. Our room was clean and well maintained.
We occasionally stay at Microtel Inns and generally find them adequate or above average. This one gets high marks for being very modern and clean. The appliances were unusual in that they provided extra outlets for cell phone recharging. The location is good with a shopping mall and restaurants within walking distance.
The staff was excellent and very helpful, rooms were cleaned daily, breakfast was a grab and go type breakfast, but still was good. the interior and exterior were both kept clean. no complaints about this property.
Booked a room on the website for this Wyndham, paid full rate of $180, and made a mistake during the process and picked the WRONG DATE. When I arrived they said I did not have a reservation. I showed them the confirmation email, and it did indeed show a date the previous Monday (which the hotel was not full on, so they lost NO revenue because of my accidental no show). But my bad. I asked if that date could be honored for today without further charge, and the front desk staff said NO. They also said I would have to contact CORPORATE Customer care by phone. So we got a room at the hotel that night anyway, and I made the call to the home office right there and then in their lobby, and they said they would get back with me in a few weeks with a resolution. A few weeks passed, and the response I got was "contact the hotel." I responded to corporate and told them they sent me to YOU. You see the pattern... I then tried for 2 days to reach the manager of the hotel with no response to voicemails I left. So I called CORPORATE again and they spent a half hour on hold, before I was told they would not be able to help me, to call the hotel management (again, a pattern). I asked them if they wanted to keep me as a Wyndham customer. If so, they could add points to my Rewards account to allow me to stay at a future date without charge. That was a no also. Don't think other situations have not been resolved like that, it happens ALL THE TIME. When I asked to speak to a manager at CORPORATE, I was told NO repeatedly. Not only am I done with this hotel, I am done with this chain. And this review will be all over Social Media and the review sites. Goodbye Wyndham, Super 8, Days Inn, Microtel, La Quinta, Howard Johnsons, and ALL the rest. All over a $180 mistake they could have easily fixed at the desk that Sunday night.…
Reserved two queen rooms that were mobility accessible. This hotel is new and everything is in very nice new condition. The rooms were awesome. The hotel has three floors and has an elevator in the lobby area. Parking is spacious and plentiful. All drains work like they should. The continental breakfast is the basic items such as fresh fruit, sweets, coffee/juice, yogurt, cereal & waffles. There is an exercise room that I did not utilize, so I can not comment on that. There is no pool. The staff personnel and lobby area was very nice. The rooms that I had were very quite and comfortable and I would highly recommend this hotel if you are ever in the Woodland Park area.