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All reviewsbase campfrost barbloom spatrail mixbottled waterboutique hoteltop notchturn down servicebeautiful hotelevery staff membercookiesskis and bootsoff seasonthe entire staffgreat ratecan't wait to come backvalet parking
I have not seen many reviews of the Sebastian that describe how the skiing access works, so starting there: You keep your skis and boots up near the gondola in a 'club' that collects your skis and leaves your boots on a dryer overnight. The...More
Response from SebastianVail, General Manager at The Sebastian - VailResponded 6 days ago
Thank you for taking the time to give feedback regarding your recent stay with us at The Sebastian - Vail.
We appreciate you outlining the relationship between the hotel and our slopeside, Base Camp - which is located at the base of Gondola One for...More
The Sebastian is lovely, the beds were soft and the rooms were beautifully designed. The entire setting is what you would expect of a luxury stay right in Vail Village and it's very walkable to restaurants and other destinations within the village.
I stayed there...More
2 Thank emily c
Response from SebastianVail, General Manager at The Sebastian - VailResponded 10 October 2017
Emily - thank you for taking the time to review your Sebastian stay and share such positive feedback about our staff and your experience.
I am sorry to hear the issues with your room were not properly addressed.
Please give me a call on my...More
The big item here, is not just the rooms or food service. It IS "Base Camp. their own ski shop near the Vail Gondola. The sedrvice is exceptional, from helping the skiers buckle their boots, puttingthe skis outside 40 steps from the Gondola to the...More
Response from SebastianVail, General Manager at The Sebastian - VailResponded 1 week ago
We truly appreciate the time the took to give us this positive feedback.
The Sebastain's slopeside, Base Camp, is there to make your ski day effortless and we're glad to hear of the exceptional service you received while with us.
We hope to see...More
The room at a price tag of 1200$ a night was small, facing a concrete wall and a garbage alley. The alleyway to the room on the 3rd floor had a bad smell.
The spa was below average. The sauna ran out of order 3...More
Response from SebastianVail, General Manager at The Sebastian - VailResponded 3 weeks ago
Thank you for taking the time to share your experience from your winter stay. We are happy to hear you enjoyed our staff at restaurant Leonora as well as our friendly and knowledgeable Base Camp team. We are proud of our exceptional hospitality here at...More
We had a fantastic experience with ski valet service at Base Camp. The staff greet you with a smile on their face and are incredibly friendly and helpful. The service is smooth and efficient and such a treat! They even helped my Dad (who struggles...More
Thank Hannah R
Response from SebastianVail, General Manager at The Sebastian - VailResponded 4 weeks ago
We can't thank you enough for taking the time to express your great experience at The Sebastian's slopeside, Base Camp. It's important to us that every ski day on Vail Mountain is comfortable and effortless. We're so glad to hear you plan to become...More