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Booked room which included breakfast and free self-parking which hotel didn't honor even after showing it was in writing. What kind of hotel does that? Beware of this place they'll try to rip you off.More
3 Thank zippy1717
Management response:Responded 24 February 2017
Thank you for a moment to bring your experience to my attention. In general, our rates do not include breakfast, although we do offer a continental breakfast for purchase. In regards to parking, the Town of Snowmass Village controls the parking and charges...More
This is not a fancy hotel. But its a nice hotel. Its set up for groups going skiing. The rooms are set up with storage under the bed Very clean. Mini fridge and micro in room. Lot of our neighbors were smoking pot. So outside...More
the main problem with this hotel is that the building is an old Holiday Inn . The walls are thin and allow every noise to be transmitted. In addition the heating system is on the brink. This caused 2 major problems. The thermostat could not...More
Management response:Responded 19 January 2017
Thank you for your feedback from your recent stay. We are saddened to hear that your HVAC system did not work properly and that you were kept awake by noise in the room. We sincerely apologize for these inconveniences. Our engineering team will be dispatched...More
Im from Tampa FL. We flew 4 hrs and drove from Denver to wildwood and when we got the hotel the room that we booked with doble beds almost 3 month ago was sold out . the options they gave me was: two separated rooms...More
Management response:Responded 13 January 2017
Thank you for sharing your thoughts, and we sincerely apologize that you were not provided with the room type you had requested. During ski season, it is unfortunately true that rooms can become overbooked, which is sometimes unavoidable. I am sorry to hear that the...More
We (family of 4) stayed here over New Years for 4 nights. I have to say we were a little worried given some of the reviews but were pleasantly surprised once we arrived.
To start with, the staff were all very friendly and the man...More