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Drove my family to Colorado for my daughters softball tournament. Stayed at this hotel as a recommended location by the softball tournament coordinator. It was a week long tournament and the hotel had to know it would be busy. I am Platinum Elite member and...More
Thank A TripAdvisor Member
Response from Colleen I, Manager at Sheraton Denver West HotelResponded 30 July 2017
Dear Valued Guest, let me first thank you for your loyalty as an SPG Platinum member. We very much value your continued patronage to Starwood Hotels. Thank you for reaching out to us with your concerns. We regret your disappointment and will be utilizing your...More
I stayed on business and was very happy with the level of service I received at check in, when dining alone in the restaurant, and in the morning at the club level breakfast. The breakfast options were great and items were well maintained and the...More
So how long does it take for an elevator to be fixed? 1 month, 2, 3, 4, 5, 6....? how can an elevator be fixed when there is no activity. on top of that there is absolutely nothing being done to compensate the residents staying...More
Response from Colleen I, Manager at Sheraton Denver West HotelResponded 18 July 2017
ajcredit, thank you for reaching out to us on TripAdvisor. All of our elevators are undergoing a modernization process. One at a time, the elevators are out of order for a number of months as the modernization occurs on that specific elevator. During your visit...More
Nice clean hotel. Rooms are nice. Internet speed is great. I connected my PS4 to the tv and was able to game online with no problems at all. Lots of good restaurants around. I would definitely go back.
I loved the location of this Hotel as it was walking distance to 10 + restaurants and the hospital where I was working. This was key as the hotel restaurant food is sub par, I would recommend the salmon though if you decided to eat...More
Response from Due_Caffe | Reviewed this property |
Our room had a jacuzzi tub so some rooms definitely have them. We booked through a sports team so I can't tell you the room type we had. Try calling the hotel directly. They should be able to provide an explanation as to why... More
Our room had a jacuzzi tub so some rooms definitely have them. We booked through a sports team so I can't tell you the room type we had. Try calling the hotel directly. They should be able to provide an explanation as to why you can't book online.
Response from Colleen I | Property representative |
Hi Malone, thank you for your question! The complimentary shuttle only takes guests to destinations within a five mile radius on the hotel, however, our staff is always happy to assist you in finding transportation!