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All reviewshi expressroom was cleancinnamon rollspancake machinefront deskbiscuits gravythe breakfast areatrash canswithin walking distanceadventure parkwarm cookieshot itemswould stay here againhotel is in a great locationcontinental breakfastmemorial day weekendyogurt
Fantastic location! Walk to downtown restaurants, the hot springs pool, as well as the Glenwood Springs Adventure park.
We stayed for three nights as a family of four. I do not plan to stay here again. Staff was not friendly or happy and our room...More
Response from Manuela O, General Manager at Holiday Inn Express Glenwood SpringsResponded 8 July 2015
Thank you for sharing your comments about your stay.
I am sorry to know you encountered issues with our housekeeping service and that you felt the staff was not welcoming.
We are constantly working to improve our services. We are disappointed to know...More
I am a Platinum member of IHG Rewards Club and used Rewards Club points for my stay. I was disappointed to find that Rewards Club members (presumably IHG's most loyal customers) are given the worst room in the hotel as a "reward." While other chains...More
3 Thank julybride_10
Response from Manuela O, General Manager at Holiday Inn Express Glenwood SpringsResponded 19 June 2015
I would like to thank you for taking the time to write to us about your experience at the hotel. Guest reviews are the best tool that hotels have to keep working to improve services and facilities.
I am very sorry to hear...More
I made a non-smoking reservation for a double queen room for myself and two children over the first weekend in June. Upon our evening arrival, we stood at the front desk waiting over 15 minutes for an attendant to arrive, greet us and begin the...More
1 Thank Bekah P
Response from GSM-Sean, General Manager at Holiday Inn Express Glenwood SpringsResponded 12 June 2015
Dear Bekah P,
Thank you for sharing your comments about your experience at our hotel.
I would like to apologize for the inconveniences you encountered. We are constantly working to improve our services and facilities and we are disappointed to find our that we did...More
Located close to the tram up the mountain & the hot springs pool, this hotel is in a great location. On a Friday night, when we checked in, the front desk was busy but was reliable in getting everyone taken care of. They make fresh...More
Even in a tourist area, a HI Express is a business hotel - and needs a gym. Occasionally you come across a hotel that has no gym - that offers a gym pass elsewhere. Here - they don't. They tell you where there is a...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Glenwood SpringsResponded 17 June 2015
Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It seems that we were not able to execute an...More