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BEST WESTERN PLUS Rio Grande Inn

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#10 of 33 Hotels in Durango
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Rio Grande Inn
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773 Reviews from our TripAdvisor Community

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Showing 749: English reviews
Albuquerque, New Mexico
Reviewed 15 December 2015

This was the second time staying here. The first was 7 years ago. Clean rooms and friendly staff. We didn't use the indoor pool or hot tub as there were a LOT of people using both. Very strange location as you have to snake your way to the hotel/motel.

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Helpful?
Thank Michael M
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. Keith Cressy Front Office

Castle Rock, Colorado
Reviewed 12 December 2015 via mobile

Third time coming to this restaurant and still loving it time. Great service, big rooms, nice and clean and the pool is always clean and heated. I asked for the top floor and received adjoining rooms for the family. Breakfast was fantastic, hot and good. Great showers and hot water all the time. Very kid friendly and family orientated. It's...

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Helpful?
Thank Andrew C
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. I should probably note that we do not actually have a restaurant. Keith Cressy...

Cortez, Colorado
Reviewed 11 December 2015

good location, nice staff, strange t.v. connection that we had to fight with, but the bed was comfortable - and no outside noise filtered in, which is always nice. Staff was friendly and helpful. Thanks so much!

Review collected in partnership with Best Western
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Helpful?
Thank powersgrandma
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. Unfortunately, there was an internal issue with Charter that was making the television signal cut in and out all day Thursday and Friday that we couldn't resolve ourselves. I hope it wasn't too much of an inconvenience....

Torrey, UT, United States
Reviewed 5 December 2015

All of the staff were extremely courteous and helpful during our stay. The room was great and I liked the layout of the hotel with the indoor pool and such. Finally someone knew how to keep a pool warm. Breakfast was good with adequate choices. Didn't get a chance to attend welcome reception as we were out, but would have...

Review collected in partnership with Best Western
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Helpful?
Thank Stanley B
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. Keith Cressy Front Office

Albuquerque, NM
Reviewed 29 November 2015 via mobile

Stayed for just one night and booked the hotel for the proximity to the train station. The location can't be beat for getting to and from the train as well as all the restaurants and stores on Main St. The room while a bit dated was perfectly fine. Breakfast was crowded and seemed short staffed trying to keep up with...

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Helpful?
Thank golobos
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. Polar Express nights are our busiest nights of the season and the kids really...

Albuquerque, New Mexico
Reviewed 23 November 2015 via mobile

The breakfast was disgusting! Eggs were cold, sausage was slimmy, waffle irons didn't work. The room was ok but needed some work. The Window would not close and it was 18 degrees the night we stayed. Cold breeze all night long. Close to the train and downtown but probably not stay there again.

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Helpful?
Thank Scott J
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

I'm deeply sorry for the off day we were having with breakfast. We take all of our guest reviews seriously and will use your feedback to help improve our amenities. I couldn't find any called in complaints regarding a broken window but we'll search every room until we find it. I do hope you'll give us another chance the next...

flagstaff, United States
Reviewed 22 November 2015

clean, very convenient to the downtown to walk, very nice, accommodating staff, breakfast is hot -has eggs, meat, pancakes as well as cereals- the laundry is free to use-unusual to find we stay here anytime in the area if they have availability, it will fill up fast

Review collected in partnership with Best Western
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Helpful?
Thank Susan D
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. As always, it was a pleasure to have you, Susan. Keith Cressy Front Office

St. Moritz, Switzerland
Reviewed 14 November 2015

We stayed overnight on an extended journey through the Southwest. The hotel is rather dated, but clean with rather large rooms. We have been glad to get a room with outdoor access, as inside there is a haevy chlorine smell from the indoor pool (which is in a rather dark place). The smell is also in the room where the...

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Helpful?
Thank Engadiner
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

I'm so sorry that your first impression was not impressive. This is not our standard and I apologize for the lack of service you received. These issues have been addressed and I thank you for your feedback. I do hope you'll give us another chance the next time you're traveling through Durango. I hope you enjoyed your trip through the...

Derby, England, United Kingdom
Reviewed 9 November 2015

We had 2 nights at the Best Western Plus Rio Grande Inn in order to travel on the Durango to Silverton train. The hotel's location was perfect for the Durango station being just a couple of blocks away (far enough not to be disturbed by the noise but a very easy walk). It is also very easy to walk around...

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Helpful?
Thank Mike G
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. I do apologize for the issues you had with the electronic keys and the...

Reviewed 7 November 2015

This property is close to downtown, a bit dated, but truly a gem. The room was very comfortable, the business center worked as needed, we were able to walk to restaurants and shops. I highly recommend this property!

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Helpful?
Thank Bwilliams21
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thanks so much for the wonderful review. We do appreciate the positive feedback, it really means so much to all of us here. We hope that you had a great time in Durango and that you will come back and stay with us again someday soon. Keith Cressy Front Office rick@bwriograndeinn.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 

Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Region: United States > Colorado > Durango
Price Range: €107 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Cheap Tickets, Priceline and Best Western so you can book your BEST WESTERN PLUS Rio Grande Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western
Hotel Style:
#4 Family Hotel in Durango
#5 Romantic Hotel in Durango
#5 Business Hotel in Durango
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Rio Grande Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Rio Grande Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking for an easy place to get to this isn't it”
 of 5 bubbles silverminer1891, 28 Jan 2017 | Read review
“Avoid room that is accessed from the atrium”
 of 5 bubbles 277MikeM277, 1 Oct 2016 | Read review
“Don't get one in the common area by pool unless you like the smell of chlorine”
 of 5 bubbles georwc, 23 Sep 2016 | Read review
“another hotel for a good room!”
 of 5 bubbles Copland741, 22 Sep 2016 | Read review
“Top floor not overlooking the pool area.”
 of 5 bubbles beverly1160, 3 Sep 2016 | Read review
5 of 5