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5/2/2018 6/2/2018
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    General Palmer Hotel

    567 Main Ave, Durango, CO 81301-5422
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    5/2/2018 6/2/2018
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    US$102
    US$102
    US$102
    Traveller (173)
    Room & Suite (58)
    Dining (8)
    Overview
    • Excellent59%
    • Very good26%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “lone spur” (23 reviews)
    “train station” (44 reviews)
    “teddy bears” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Suites
    Concierge
    Business Centre
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Rooms
    5 Feb6 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (507)
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    1 - 5 of 486 reviews

    Reviewed 6 days ago

    Staff was not friendly at all. Paid close to $300 for a Family Suite, thinking we would be staying in an awesome old hotel, but instead we had to walk across the dark back parking lot to another building not connected to the hotel. It...More

    Thank Kalephrrr
    Response from Kalena_U, Manager at General Palmer HotelResponded 2 days ago

    Thank you for your review of the hotel. We are very sorry to hear you did not enjoy your stay with us. We do have two historic buildings that make up the hotel. The Palace Wing was originally the Palace Hotel and is older than...More

    Reviewed 2 weeks ago

    Booked the room at the last minute, so was pleased to get a room. However, was disappointed that we were in The Palace and not the actual General Palmer, but that is too be expected with the late change of plans. The room was very...More

    Thank Todd G
    Response from Kalena_U, Manager at General Palmer HotelResponded 2 weeks ago

    Thank you for your review of the hotel. We apologize for the issues you encountered with your room. Our front desk staff is available at all times to help assist with any needs that guests may have. We appreciate your feedback and comments and we...More

    Reviewed 3 weeks ago

    Keep your expectations low and get a room off Expedia (hotel site was much higher) and you'll be pleased. The hotel is quaint unless you get relegated to the "historic" building in the back where the family rooms are located. After seeing the breakfast, there's...More

    Thank Eric W
    Response from Kalena_U, Manager at General Palmer HotelResponded 2 weeks ago

    Thank you for your review of the hotel. We are sorry to hear you were unhappy with your experience during your stay. We appreciate your comments and feedback. Both of the buildings that make up the hotel are historic and located on Main Street, offering...More

    Reviewed 4 weeks ago

    Downtown Durango, very classy and a great stay. We couldn't be happier with the service and accommodations. We jump at the chance to stay at 'historic' hotels and such, and this was by far the best. Often, these places consider a bed as old as...More

    Thank Brian W
    Response from Kalena_U, Manager at General Palmer HotelResponded 3 weeks ago

    Thank you for your review of the hotel! We are so glad to hear you enjoyed your stay with us. We appreciate your comments and feedback, and we hope you will be back to visit again soon! Thank you for choosing to stay with us...More

    Reviewed 6 December 2017

    We were so excited about our trip to Durango and chose this hotel due to the location and the authenticity. From the moment we walked in, until the moment we left, it was a disappointment. Unfriendly staff. No welcome, no instructions and a broken tooth...More

    1  Thank Ad0beDestinati0ns
    Response from Kalena_U, Manager at General Palmer HotelResponded 8 December 2017

    Thank you for your review of the hotel. We are very sorry to hear you were unhappy with your experience. We were unable to decorate the lobby due to scheduled maintenance during the first week of December. Again we apologize that you were unhappy with...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    Details
    • Price range
    • US$100 - US$186 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Durango
    • #5 Family Hotel in Durango
    • #7 Business Hotel in Durango
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 39
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz and getaroom.com so you can book your General Palmer Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Colorado >
    • Durango
    • Also Known As
    • General Palmer Durango ,
    • Hotel General Palmer
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    Traveller (173)
    Room & Suite (58)
    Dining (8)
    Hotel & Grounds (113)
    Bathroom (14)
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    Ask a question
    Questions & Answers
    BigJoBR
    2 May 2017|
    AnswerShow all 2 answers
    Response from Laura H | Reviewed this property |
    Elevator worked and the bell/desk person took our bags up!
    0
    Votes
    Pjdarnell1
    11 February 2017|
    AnswerShow all 2 answers
    Response from huntress411 | Reviewed this property |
    Hello! I do apologize for the delay. I do not get on here alot and am quite busy! I don't know if it's too late or not, but we had a WONDERFUL stay! The staff were very nice and respectful. Hope this helps!
    0
    Votes
    John N
    29 January 2017|
    AnswerShow all 2 answers
    Response from hutchplace | Reviewed this property |
    970-247-4747
    0
    Votes
    Room Tips
    "We love room 201. But 202 looked just as nice, and we recommend that one for you - because we'll likely..."
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    "Room with the windows and in the main building"
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    "Ask for an exterior room to get sunlight and fresh air."
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    "Some of the rooms are interior rooms, so if you want a window or view, make sure where your room is located."
    Read review
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