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The Brown Palace Hotel and Spa, Autograph Collection

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Traveller (771)
Room & Suite (338)
Dining (83)
Overview
  • Excellent65%
  • Very good19%
  • Average8%
  • Poor5%
  • Terrible3%
Travellers talk about
“high tea”(123 reviews)
“ship tavern”(88 reviews)
“historic hotel”(121 reviews)
AMENITIES
Wifi
Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,894)
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1,876 results
Traveller rating
1,184
369
152
110
61
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LanguageEnglish
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1,184
369
152
110
61
Show reviews that mention
All reviewshigh teaship tavernhistoric hotelcigar barpalace armsstained glass ceilingpiano musicturn of the centuryturn down servicemodern amenitiesroom servicestreet mallbeautiful lobbyvalet parkingcorner roomdenver areaatrium
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1 - 5 of 1,876 reviews
Reviewed today

Dating back to 1892, this hotel is loaded with history. Amazingly, enough it has kept its historic ambiance without giving up modern creature comforts. Our room, while small, was well appointed and had many of the appointments we expect in a higher end hotel -...More

Thank CC C
Reviewed 2 days ago via mobile

We came here when it was decorated for Christmas and absolutely loved it. We did stay on the level that was “retro” or something, so the room decor was crap compared to others I saw on the website that were built in earlier times. Mine...More

Thank 365giannad
Reviewed 2 days ago via mobile

Hotel is worth a visit for the internal historic look. The welcome when we arrived was exemplary as was reception and being taken to the room as well as advice on sightseeing - great hosting. This is let down by poor management. The safe was...More

Thank dls_user
Response from TDahlin, Manager at The Brown Palace Hotel and Spa, Autograph CollectionResponded today

Dear dls_user. Thank you for taking the time to provide your valued feedback. Please accept my sincere apologies for failing to exceed your expectations. I am truly sorry about the condition of the guestroom that we provided for you, and the lack of prompt service...More

Reviewed 2 days ago

It,s a Marriott...but we get better treatment at Courtyards. Had to beg for a king bed then got no call when room was ready even though we arrived around 4pm. None of the plugs worked and half the lamp bulbs were out. Not sure they...More

Thank khulslander
Response from TDahlin, Manager at The Brown Palace Hotel and Spa, Autograph CollectionResponded today

Dear khulslander. Thank you for taking the time to provide your valuable comments about your recent stay with us. I am truly sorry that you experienced problems regarding the type of guestroom you were in, and that we did not provide the outstanding service that...More

Reviewed 3 days ago via mobile

It’s our 10th anniversary. Brown Palace made us wait for three hours to check into our room even though I called earlier in the morning to confirm everything was okay. We had to high tail it to put dinner reservation, yet they left us the...More

Thank David L
Response from TDahlin, Manager at The Brown Palace Hotel and Spa, Autograph CollectionResponded today

Dear David L. Thank you for your valuable feedback regarding your recent stay with us. Please accept my sincere apologies for the issues you experienced. This is not an example of the experience that we try to deliver for our guests. We strive to have...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Room Service
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$203 - US$495 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Charming Hotel in Denver
#3 Luxury Hotel in Denver
#6 Romantic Hotel in Denver
#7 Quaint Hotel in Denver
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$203 - US$495 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Charming Hotel in Denver
#3 Luxury Hotel in Denver
#6 Romantic Hotel in Denver
#7 Quaint Hotel in Denver
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (771)
Room & Suite (338)
Dining (83)
Amenities (35)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Yone Y
1 June 2018|
AnswerShow all 2 answers
Response from alexipuppy | Reviewed this property |
Check your bank statement. I know that some card terminals don’t know the difference between credit and debit. To the machine they are both the same. It comes out of your pocket one way or another
0
Votes
SuZQ234
7 April 2018|
AnswerShow all 3 answers
Response from Erin S | Reviewed this property |
Yes!
1
Vote
Lorence D
1 March 2018|
AnswerShow all 4 answers
Response from World_Traveler_Food | Reviewed this property |
The steam room had just been re-done when I visited in May, although I didn't use it. Deep tissue massage was very good. A decent spa, especially if you are staying there, but there are many better. I wouldn't make a trip... More
0
Votes
Room Tips
"All the rooms are comfy and clean, the mattress in room 726 was not very comfortable."
Read review
"We got "The Beatles" Suite... So much fun!"
Read review
"Choose top 2 floors for more quiet."
Read review
"If you don’t need a tub, go for the Corner Room."
Read review
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