The Brown Palace Hotel and Spa, Autograph Collection
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About
#46 of 178 hotels in Denver
Location
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Value
GreenLeaders Gold level
Built in 1892, The Brown Palace Hotel and Spa, Autograph Collection, is located in the heart of downtown Denver and is an icon rich in tradition and history. The luxury boutique hotel in Denver, Colorado has been a four-star and Four Diamond hotel since 1977. Inside, soaring eight stories above the ground floor, you'll be greeted by its atrium lobby crowned by a beautifully detailed stained-glass skylight. Dramatic Florentine arches surround the atrium, and intricately wrought iron panels decorate six stories of balconies. Timeless elegance and modern amenities best describe our luxury hotel in Denver. Each of our guest rooms includes a 42-inch HDTV, Wi-Fi, and Keurig® coffee maker. The bathrooms feature Carrera marble countertops, sophisticated silver fixtures and rain showerheads that tap water from an artesian well. We offer unique dining experiences where you can enjoy casual dining, afternoon tea, fine dining, a lavish brunch and a cigar bar. Plus, our spa offers luxurious treatments.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
124Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
Contact
321 17th Street, Denver, CO 80202
Getting there
Car HireSee all Denver car hire
2564Reviews33Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
Paint is peeling everywhere. No TV or City guide in room. No hot water. Dirt and lime scum in corners. Sound of water running all night. Cannot adjust any climate control as it turns off automatically. This is a "do not stay" Hotel. I will say, staff was apologetic. Piano entertainment good. No TV guide an difficult to operate. When I called front desk and asked how to operate TV, she said she would send a maintenance person. I asked for a manual or guide and she said the maintenance person could help. We are both in the industry and this hotel Should be a 2 star based on the condition of the room. So sorry that a Marriott is in this condition.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
AshBernadette88 wrote a review Jul 2022
Colorado Springs, Colorado1540 contributions350 helpful votes
+1
Hotel's Favourite
Afternoon tea with one of our close friends is a tradition, and we hadn't yet been here...we had such a great experience! Tea is served right inside the main entrance in the atrium. We loved being able to see all the neat architecture from this vantage point! Service was excellent, and all staff were very knowledgeable about the menu items. We chose The Brown Palace Signature Tea, which comes with three different pots of tea (continuously refilled) served with homemade scones, Devonshire cream, preserves, finger sandwiches, and classic tea pastries (petit fours, etc.). The three teas we chose were the Peach Blossom, Masala Chai, and Peppermint. All were delicious, but my favorite was the Masala Chai! All the food items were delicious as well. We're hoping to come back soon to try some of the other dining options at The Brown Palace. It's definitely on the pricey end, but well worth it!…
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Date of stay: July 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
CuriousTravelerRadio wrote a review Jan 2023
Lancaster, Pennsylvania1451 contributions843 helpful votes
I dropped by the coffee shop here to meet a colleague - what a lobby! The coffee shop was great, but I wish that I had the time to experience the full afternoon tea service as it looked amazing! I cannot wait to return when I have more time.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great, nostalgic, period “Downton Abbey” feel hotel. But with some not so easy picked out caveats. First the great. Again, great, period, nostalgic, early 1900s “grand hotel.” Beautiful center vestibule, internal dining, spa, and workout options. Grand hotel style rooms, well decorated according to the period. A real “Somewhere In Time” step back into the past. Beautiful railings, marble, and sitting areas everywhere. Doorman, porters, concierge, tea time hostess, quaint little coffee shop, real early 1900s style tea times… the works. Beautiful marble bathroom. Nice king sized bed. Now for the not so easily seen. These little details added up to subtract from the stay. January, and the hotel was quite drafty. Older heating and air conditioning. Downstairs was actually cold at times (60° or less?!) and that included all areas of downstairs and the little boutique restaurants. (Even so, The Palace Arms was top notch. Expect both Ruth’s Chris or higher prices, but also quality of food, service, and boutique 1900s atmosphere. Quite possibly the best Caesar salad I’ve ever had, prepared from scratch right in front of us.) More details: No bathtub (in our style room), the shower leaked (glass door on the hinge side wasn’t sealed), no microwave in room, and the drapes didn’t work very well. Aside from the Palace Arms, some of the food wasn’t hot. The worst of it was no atmospheric controls. Apparently about 80 rooms are that way. So we had to get an engineer into the room to adjust the heat manually. After about 3 tries, someone got it just right. You could consider this an intrusion. Or you could see it as part of the 1900s “feel” of the hotel, depending on how you want to look at it. :-) Overall, if not for the little details that we’re missing (in spite of a lot of little details that contributed to the feel), this ended up being a 3.5/5 experience instead of a 4.5/5. The gym (shared with Holiday Inn Express across the sky bridge on the 2nd Floor) was well equipped but crammed. Could get tight with more than 5-6 people.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Wow! That was a special experience of a lifetime. No complaints- just lots of compliments. Whoever is running the show knows what they are doing as I haven’t seen staff morale so consistently high anywhere. The food was terrific as well at the High Tea (scones and lemon butter to die for) and the Ships Tavern (best fish and chips ever). You would think in a hotel 130 years old, the rooms would be small and dated but quite the opposite with modern conveniences and luxurious robes. Superb all around! My only complaint is no ghost sightings 😙
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
As a belated birthday celebration, I stayed here with 3 of my best friends after having High Tea at this gorgeous and historic property. The high tea was perfection. It is still decorated with the breathtaking holiday decor. Our high tea was supreme. Little tea sandwiches, scones, pastries, lemon curd, cream, lovely teas and champagne with berries on top. The staff (Mariella was our wonderful server) was so attentive and our teapots, food plates, champagne glasses were always replenished right on que. There is a wonderful pianist named John Kite that played all of our requests and it was the perfect soft backdrop. Later in the evening, we went over to the Ship's Tavern for a light dinner and had a fantastic server named Michael. Again, he was so attentive and knowledgeable. We shared some tasty fish and chips, crab cakes, french onion soup, clam chowder and a chopped wedge blue cheese salad. Our rooms were on the "top of the Brown". Very comfortable with coffee service, robes, nice television, beautiful soaking tub and a separate glass shower. and the beds....oh my...SO comfortable! I think this is what heaven must be like. We are a group of women in our 60's and this was the perfect "slumber party". Dawa happily took pics of us together with all of our phones. From check in to check out we were treated extremely well. It is a 130 year old hotel that has such a rich history. The staff stives to provide an excellent experience and they surely succeed. I stayed here for the first time about 2 years ago. This will always be my go to place for a very special occasion and to make beautiful memories!…
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Date of stay: January 2023
Rooms
Location
Service
Room Tip: The rooms are quiet. I have only stayed in the newer top rooms which are comfortable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We went for the high tea and spent the night. The tea and all treats were amazing, so delicious! The atmosphere is so magical and still had Christmas decorations which added to it. I love all the history in Brown Palace, so much to see. Every single person I interacted with working here was so great, sweet, accommodating, helpful - they all went out above. The room was very beautiful all the way around and the beds super comfy!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Browne Palace Hotel In August 1964, the Beatles were the first rock band to have a concert at Red Rock. They had a confidential reservation at this hotel. However, their reservation leaked and 5,000 screaming females were in this hotel waiting for them. Traffic was stuck for hours. The hotel gained its fame from this.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Historic luxury is an accurate description, as luxury is history, having not visited this hotel in decades. Our suite was is dire need of maintenance & repair; cracked & peeling paint, missing vanity doors with exposed plumbing, exposed wiring, worn woodwork, a broken door, nonworking reading lights, nonfunctioning shower heads, & loose carpeting that is coming up from the floor. Elevators are filthy, one even having old, dark liquid splashed all about the ceiling. Ship Tavern is filthy; food on the floor, food & drink stained table & chair legs, air vents covered in .5" of thick dust bunnies, cobwebs, etc ... Food, though beautifully cooked, was served luke warm. Churchill's has a miserable selection of cigars; I have greater selection in my home humidor. And no proper ventilation system. For a cigar connoisseur to be choked out attest to the thickness of the smoky haze in the room. One glance at the menu confirms that management also knows nothing about whiskey. The spa men's locker room has peeling wall paper & a steam room which can't be operated by customers; you must ask staff to turn it on, a bit of a problem for female staff who are hesitant to enter a men's locker room. The website says nothing about a Sunday brunch buffet, which is what we desired. We drove 30 minutes away to enjoy a wonderful brunch buffet & upon our return saw that the hotel offered what appeared to be an elegant brunch buffet. I suppose management, in it's incompetence, prefers we spend our money elsewhere. The only luxury about the Brown Palace is the staff; friendly, attentive, & professional in all ways. The failures sit squarely on management & ownership. Management is clearly incompetent; willfully blind to the great many deficiencies at this hotel. Marriot is ignoring everything that needs to be done to make this a decent hotel & is light-years away from restoring it to luxury status. What a shame, because this really could be a magnificent hotel & guest truly could be awash in elegance.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Avoid this hotel. It is overpriced, overhyped, & riding the coattails of a history that no longer...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Melanie Burrow, Guest Services / Front Office at The Brown Palace Hotel and Spa, Autograph Collection
Responded 3 weeks ago
Dear Steven D, Thank you very much for taking the time to provide your candid feedback from your recent stay. We aim to deliver the experience that the Brown Palace is known for, and it is evident that we fell short during your visit. I have shared your feedback with our Executive Committee and Engineering team. We hope you give the Brown Palace another chance in the future. Warmest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am not sure what happened to this place. Prices have stayed up and the quality has fallen dramatically. From our dingy room with broken fixtures, a dirty mirror, falling draperies, and no hot water; to the *ill-conceived placement of the cigar bar off the lobby so you can have plenty of smoke with your afternoon tea, to the ruined Ships’s Tavern where you can now enjoy your $48 prime rib with pounding music and sports on screens everywhere, this place is a mess. It is heart breaking if you visited this hotel when it was nice. BTW, we did contact the staff about the hot water situation and someone came promptly. Staff got warm water from tap and announced the problem was fixed but shower was still cold. Avoid for now.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Avoid altogether for now. There are better places to stay with hot water and no cigar smoke.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melanie Burrow, Guest Services / Front Office at The Brown Palace Hotel and Spa, Autograph Collection
Responded 4 weeks ago
Dear Anne K, Thank you very much for your feedback regarding your recent stay and dining experiences with us. Although our hotel is 130 years old, we aim to provide well maintained rooms and excellent service. I am very sorry that your recent experience fell short of these expectations. I assure you, we will follow up as a leadership team and address your comments immediately. I truly hope you give us another chance in the future. Warmest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$275 - US$363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brown palace denver, hotel brown palace
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
241
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Frequently Asked Questions about The Brown Palace Hotel and Spa, Autograph Collection
Which popular attractions are close to The Brown Palace Hotel and Spa, Autograph Collection?
Nearby attractions include American Museum of Western Art (0.05 km), 16th Street Mall (0.4 km), and Churchill Bar (0.05 km).
What are some of the property amenities at The Brown Palace Hotel and Spa, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Brown Palace Hotel and Spa, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Brown Palace Hotel and Spa, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Brown Palace Hotel and Spa, Autograph Collection?
Conveniently located restaurants include Guard and Grace, Maggiano's Little Italy, and 5280 Burger Bar - Downtown Denver Pavilions.
Are there opportunities to exercise at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, guests have access to a fitness centre during their stay.
Is The Brown Palace Hotel and Spa, Autograph Collection located near the city centre?
Yes, it is 0.5 km away from the centre of Denver.
Are any cleaning services offered at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Brown Palace Hotel and Spa, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Brown Palace Hotel and Spa, Autograph Collection?
Many travellers enjoy visiting Epic Escape Game Denver (1.8 km), Molly Brown House Museum (1.0 km), and Denver Union Station (1.4 km).