At first I thought it was odd that the check in employee Ian offered bottles of water which I did not need, and when asked instead for a snack and please keep the water. The reply was "You can receive points or a snack, but that is separate from the offer of the water" I had to check the website to find that was true, yet so out of sync with the friendliness of most of if not all other Hampton Inn's who gladly offered a snack regardless of preference. It didn't end there, as demonstrated later when I was running some wash and didn't bring enough quarters to start the cycle. As the laundry was at one end of the hotel on 1, and my room was at the opposite end of the hotel on 3, I scooted to the front desk, and as it happened to find Ian on duty again. I was confused after asking to borrow 2 quarters and that I would return the when coming down to change the clothes to the dryer at being refused by the rule that "he cannot have a short cash drawer", and that even worse he was reprimanded for being kind and having been taken advantage of by another guest for that same request. After speaking with the manager today, I found my source of the lack of kindness that was instilled... from the top down. She quoted the same line that people had taken advantage of asking for laundry change only not to pay and therefore she did not do this any more. Whether this was true or not, I do not know. What I do know is it gives an uneasy feeling to see a smile that doesn't extend to the action it portrays. The room was fine, clean and with a firmer but great bed. All appliances worked. Underneath the physical presence tho, something is broken here at this property in kindness. Be aware of your actions and how they are portrayed. Frustrating the good hearted because a few bad apples took advantage isn't the best answer. If that's truly your issue. Set your expectations accordingly at this destination, travelers…
We have stayed at this location three times since Coronavirus started. We have felt very safe every stay. The property was very clean as was our room. They have an excellent process for serving breakfast too. We hightly recomment Hampton Inn & Suites Air Force Academy. You will not be disappointed.
My family has been traveling Colorado on several occasions, and this room has been the WORST hands down we have ever stayed. As I'm sitting in bed at 2am, before my family makes our long drive back to our state in a few more hours,I have given up trying to sleep in the most uncomfortable King size bed I've ever been in. The King suite with a balcony is so small my family of 3 has to shuffle awkwardly around one another to move about the room. There is no room for our luggage in the room, but there are about 4 wasteful, ridiculous pieces of furniture that need to be tossed off the balcony instead of taking up the only space my family has to exist for this, Thank God, only one night stay. The room itself smells musty, not just the typical aged hotel carpet smell. The kitchenette is the smallest, with appliances that need to follow the same path as this furniture. Trash it! The balcony is not for smoking....so I paid extra to have that access as a smoker, instead I walk down to the first floor and stand outside in the parking lot while the balcony I paid for won't be used once. Don't pay extra if you stay here and expect any benefits or comforts. I will stay in a Motel 6 before I ever stay here again.…
I stayed at.the Hampton on September 8th. The hotel was super clean and they listed all of the precautions they were taking to keep people safe. The hot breakfast was very good considering the pandemic. The staff was fast friendly and smiling , if some what limited in understanding. I walked to my room and tried to use my text messaging and phone after linking up with the Hilton Wi-Fi. My phone worked on every other function. Amazon access my bank my mutual funds my emails , etc.. I ask the front desk if they had any idea why I couldn't make phone calls or text. They told me to contact my provider hard to do when the phone doesn't work. When I got away from the hotel my phone worked. So I called T - mobile they could find no problems with their signal. The only thing they said it could be might be a cell phone blocker at the hotel. I notice the next morning when we were all outside brushing the snow off of our cars. Everyone was on their phone. Also I had trouble with the heating in the room. When I first went into the room the temperature was set at 68 I moved it to 72 the heat came on and ran for about 30 minutes. But over the next hour it didn't come on so I raised the temperature to 74 and again the heating came on for about 30 minutes and stopped. The room cooled down but the unit never came on. So I raised the temperature to 76 nothing happened. By now it was 1230. During the night I checked on the thermostat and still the heater didn't run. Then at about 630 AM it ran for about 30 minutes. I asked at the desk the next morning and they said there control unit said it was 74 in the room which I doubt. I guess I will have to start carrying a thermometer.…
Hampton Inn is super clean. Rooms had flyers that described what extra cleaning measures they were enacting which I greatly appreciated considering COVID. Wifi is fast. Rooms are stylish and comfortable. Staff is friendly. They have a business center and other amenities which we found useful. They were willing to accommodate us as a last second booking.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing