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Hilton Garden Inn Colorado Springs

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Hilton Garden Inn Colorado Springs
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547 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Colorado Springs
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Showing 540: English reviews
Spring Grove, Pennsylvania
Reviewed 24 June 2016

Beds was very hard, toilet got stopped up, bath tub was dirty, and the bath room was nasty. People was banging to the at 2:00 am in the morning. Floor was very dirty and the Air conditioner smell like fire when it came on

Review collected in partnership with Hilton Garden Inn
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1Thank 824tasham
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting the review. I am sorry you experienced these issues while you were here and I hope we addressed them for you timely.

Albuquerque, New Mexico
Reviewed 22 June 2016

Housekeeping was a little disorganized. I was confused by breakfast setup. BUT --- the front desk is VERY accommodating. They were very willing to help correct each issue and make sure I was happy. I have absolutely no complaints about that. The view is gorgeous, the lobby and rooms are very nice. Stuff happens. If you have an issue, talk...

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Helpful?
Thank michellekK2128NA
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for posting your review about your stay. I am sorry you experienced any issues but I am pleased we made every attempt to correct them! We hope to see you again.

Erie, United States
Reviewed 22 June 2016

Our A/C was broken on a day when it was 100 degrees outside, the staff was informed, but waited until the next morning to try and address the problem. We had a horrible, hot nights sleep on the most uncomfortable mattress we've ever slept on in a hotel. And no offer to refund our money or give us a discount...

Review collected in partnership with Hilton Garden Inn
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Thank Alison N
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

I am so sorry about the issues you experience during your stay. Unfortunately, I cannot retrieve your reservation without more information. I would be happy to talk to you about it further if you would please call me or the Assistant Manager Kate at 719-598-6866.

Augusta, Georgia
Reviewed 22 June 2016

Nice staff. Clean Room. Great location. The view of the mountains from the breakfast area made for a great start to the day. Staff was pleasant from front desk to housekeeping to restaurant. Breakfast was very good.

Review collected in partnership with Hilton Garden Inn
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Thank spencerc435
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting your review! We greatly appreciate all feedback and we are happy you enjoyed your stay with us.

Austin, Texas
Reviewed 21 June 2016

We stayed at this hotel for one night as we were passing thru. The deluxe room was ready upon arrival. It was clean and very comfortable. The reason for the average score is for the room service experience. I know you probably don't normally order room service at a Hilton Garden Inn however, it was a long day of traveling...

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Helpful?
Thank travelreviewer09
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting your review! I am so sorry room service took that long, I will certainly make sure we are quoting accurate times for room service ad try to find out why this took so long to get to you. Thank you for letting me know.

Chattanooga, Tennessee
Reviewed 21 June 2016

Room and service were great but internet speeds were extremely slow, to the point I had to use my phone as a hotspot to be able to use any streaming service. The only recommended fix was to pay for the premium service which is 4.99 per day.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jzmattingly
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for posting your review. We enjoyed having your group with us. I do apologize for the complimentary Wifi not working well and I hope we put you through to tech support to find a solution. Unfortunately, the complimentary Wifi is more for general internet use, not streaming. We hope to have you as our guest again!

Baltimore, Maryland
Reviewed 20 June 2016

You can hear everything so unless you are hearing impaired, be ready to bang the wall and stay up late. Parking is bad, be prepared to walk. Service is mediocre at best and rooms are drab and dated. I will not be back to this one.

Review collected in partnership with Hilton Garden Inn
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Thank Jason R
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

I am so sorry that was your experience and I hope that we were able to assist you with any of these concerns while you were in the hotel.

Millington, United States
Reviewed 18 June 2016

We arrived about 1 A.M. The clerk on duty seemed annoyed. He didn't explain anything about amenities or how to get to our room. We were on 3rd floor had no idea where elevator was located. Finally ended up taking the stairs. The reason I marked excellent on review is because of the staff on duty the next day. Everyone...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John R
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for that feedback regarding your late arrival. I will surely be sharing that with our team. I am glad the rest of the team made up for it and I hope we will have you as our guest again!

San Diego
Reviewed 17 June 2016

This is an excellent hotel, the staff is professional and proactive. They exceed the expectation and take care to make you feel at home. Better than some full service brand hotels. I look forward to my next stay in Colorado Springs.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ramon P
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you for sharing your feedback! We really enjoyed having you with us and we look forward to seeing you again.

Littleton, Colorado, United States
Reviewed 16 June 2016

I would recommend this hotel without any hesitation. Great location, great view and close to fun and desirable restaurants in the area. The staff was extremely helpful and the lobby very pleasantly decorated. We would stay again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Vicki H
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review

Thank you so much for sharing your feedback! I am so pleased that your stay went well and that you would join us again on your next trip to Colorado Springs.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Colorado Springs

Address: 1810 Briargate Pkwy, Colorado Springs, CO 80920-7625
Region: United States > Colorado > El Paso County > Colorado Springs
Price Range: €96 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Colorado Springs 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Travelocity so you can book your Hilton Garden Inn Colorado Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Colorado Springs Hotel Colorado Springs
Hilton Colorado Springs
Hotel Style:
#14 Business Hotel in Colorado Springs
#17 Family Hotel in Colorado Springs
#20 Romantic Hotel in Colorado Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Colorado Springs staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Colorado Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for an end room, just to limit the exposure to bad neighbors and think walls.”
 of 5 bubbles shayfree, 22 Oct 2016 | Read review
“Ask for room facing Mountains”
 of 5 bubbles jerrys182, 18 Oct 2016 | Read review
“Away from noisy Ice Machine”
 of 5 bubbles MelissaK390, 22 Aug 2016 | Read review
“Ask for the front of building for views of Pikes Peak”
 of 5 bubbles tedsc0tt, 13 Aug 2016 | Read review
“As a Hilton Honors member - you can pick your room and check in a day early.”
 of 5 bubbles toddsE2383IP, 8 Jul 2016 | Read review
5 of 5