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Lady Luck Casino Black Hawk

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Traveller (64)
Room & Suite (13)
Dining (4)
Overview
  • Excellent21%
  • Very good38%
  • Average23%
  • Poor10%
  • Terrible8%
Travellers talk about
“isle of capri”(20 reviews)
“parking garage”(17 reviews)
“isle casino”(11 reviews)
AMENITIES
Free Parking
Restaurant
Bar/Lounge
Multilingual Staff
Wheelchair Access
Meeting Rooms
Casino
3 Star Hotel
All hotel details
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Reviews (224)
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48
77
53
24
20
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LanguageEnglish
48
77
53
24
20
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All reviewsisle of capriparking garageisle casinothe check in deskrooms are cleancoffee makereasy accessnice stayotisblackjackstaycationhallwaymonarchdenverconveniencemountains
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1 - 5 of 222 reviews
Reviewed 1 week ago via mobile

The room was spacious, the bed comfortable, the bath quite well organized. The carpet was so stained that it appeared filthy, although I do not think it was dirty so much as stained. The buffet restaurant advertised is actually in the adjacent ISLE OF CAPRI...More

Thank jibsea
Response from Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black HawkResponded 6 days ago

Thanks for reaching out and letting us know. We're sorry your stay wasn't more positive. We are planning a renovation in early 2019. We hope we can earn more stars from you in the future.

Reviewed 3 weeks ago via mobile

Don't stay here. I understand it's the cheapest place but you get what you pay for. Rooms are always dirty and stained. Have a complaint? Expect to be called a liar by their "management" (I use that term VERY loosely) and not get any help...More

Thank nickrush
Response from Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black HawkResponded 2 days ago

Thank You for bringing this to our attention. We strive to provide the best customer service possible and we sincerely apologize for the way you were treated by one of our Team Members. If you would like to discuss this further, please contact Tara Aragon...More

Reviewed 4 weeks ago

An interesting town which was initially known for its gold mining, but later transformed to a casino town. It is just about 50 miles west of Denver up in the mountains. The Lady Luck Casino had nice rooms and friendly staff.

Thank Erik R
Response from IsleCustomerSupport1, Public Relations Manager at Lady Luck Casino Black HawkResponded 3 weeks ago

Thank you for the great review, Erik. We will certainly pass along your comments about the nice rooms and friendly staff to our hotel manager. Best of luck on your next visit!

Reviewed 4 weeks ago

I was in town visiting a few days, found the facility was clean, food was good, staff helpful. It is a maze so you will need the staff to get around. I was there on a Wednesday, Thursday and Friday night...had no trouble with parking.

1  Thank vettemfd
Response from Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black HawkResponded 6 days ago

Thanks for the 4 Star review. We're sorry you had difficulty getting around our hotels and casinos. We're glad you enjoyed your visit and we appreciate your feedback.

Reviewed 13 June 2018 via mobile

We stayed on a Saturday night, the room was 200 bucks. The expectation was the room would be at least decent. Unfortunately, our bedding had brown stains, the 2 chairs in the room had brown stains where people must rest there heads, the carpets had...More

1  Thank lquint1972
Response from Isle Casino Hot... B, Public Relations Manager at Lady Luck Casino Black HawkResponded 6 days ago

Thank you taking the time to review us. We apologize that your stay with us was less than the best. Your feedback will be passed along to the hotel manager. We are planning a major renovation in early 2019. If you would like to discuss...More

View more reviews
About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair Access
Meeting Rooms
Banquet Room
Multilingual Staff
Things to do
Restaurant
Casino and Gambling
Bar/Lounge
Details
Hotel class
Details
Hotel class
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Traveller (64)
Room & Suite (13)
Dining (4)
Questions & Answers
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Phyllis D
8 March 2017|
AnswerShow all 2 answers
Response from Sam H | Reviewed this property |
Yes, call or go online, I believe you can cancel either way. Typically, it's 24 hours notice to cancel without a fee charge.
0
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Room Tips
"Make sure everything in the room works."
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"GO elseware"
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"Shop around for better pricing and make sure you have your confirmation ready at check-in."
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"The higher floors may be a bit quieter, and the even-numbered rooms will be facing the traffic on Highway 119."
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