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Lady Luck Casino Black Hawk

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Lady Luck Casino Black Hawk
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173 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Aurora, Colorado
Reviewed 4 days ago NEWvia mobile

Big selection of machines to play on. Atmosphere is nice and the casino is pretty big. We enjoyed the brief time we spent here and will be looking to stay at the Isle hotel. I would definitely recommend.

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Helpful?
Thank Ingrid M
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Ingid, it sounds like you had an overall successful trip! Our goal is to provide the best gaming and dining experience around with a welcoming atmosphere to go along with it! We hope you can stay longer next time and experience our comfortable hotel rooms. We can't wait to see you again!

USA
Reviewed 1 week ago via mobile

Our hotel room was actually fine for an economically priced room; clean, roomy and convenient to where we were gambling. Unfortunately, our first impression was amazingly bad customer service at the front desk. We walked in to the lobby and the female clerk who was busy chatting with someone but saw us come in made no effort to acknowledge us...

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Helpful?
2Thank Melissa0104
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Melissa, thank you for giving our property a visit! We are thrilled to hear that you had a comfortable stay. It does not sound like your experience was up to our usual customer service standards. We strive to provide a friendly and welcoming atmosphere for all of our guests to ensure that everyone feels at home during their time...

Reviewed 2 weeks ago via mobile

The lady luck is our second favorite Casino, the staff is great and polite, the food is great and they also have places were you can serve your self beverages, the Security personality is great and they will help you with anything.

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Helpful?
1Thank Sandra B
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Sandra, thank you for visiting our property! We appreciate you taking the time to let us know about your positive experience with us. Our goal is to create the best atmosphere possible for all of our guests to enjoy. We hope you got lucky on our casino floor. Thank you and we hope to see you again soon!

Colorado
Reviewed 3 weeks ago via mobile

our room was clean, somewhat dated and tired, but served our purpose. bathroom was nicely remodeled, rest of room not so much. i was not pleased that housekeeping gave us a lotion that had been used and almost empty. had a small fridge and safe in the room. nice complex with two casinos and plenty of dining options. sometimes the...

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Helpful?
1Thank fourseastravelco
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Again! Thank you for the positive feedback! Although some of our rooms are newer than others we still demand attention to them all. We try our best to make sure all of our guest feel at home and are comfortable during their stay with us. We appreciate you taking the time to let us know about your experience. See...

Broomfield, Colorado
Reviewed 12 December 2016

Was pleasantly surprised regarding the quality of the guest room we had, and the overall perception of the casino and hotel. Was a bit concerned after reading so many negative reviews on TripAdvisor about this property. Staff was very friendly and helpful at check-in, customer service was great for joining the casino's loyalty program (some nice perks by the way),...

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Helpful?
1Thank TERRY P
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Terry, thank you so much for the great feedback about your visit with us. We believe we are one of the best hotels around and are so happy to hear that you noticed our top notch gaming and dining experience. We have taken note of your feedback and will use it when making future improvements to our property because...

Cheyenne
Reviewed 19 November 2016 via mobile

Some friends and I stayed here while we were on a mini vacation. Our rooms were, for the most part fine. The carpet in our rooms was very dirty. It looked as though they had several stains and they needed to be cleaned. The rooms were also very noisy. Our view was nice.

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Helpful?
Thank Christine F
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Christine! Although some of our rooms are not as new as others, we still demand cleanliness and attentiveness to all of them. It does not sound like your experience was up to our cleaning standards. We are happy to hear that you got to enjoy our beautiful views! Thank you for taking the time to give us your feedback,...

Reviewed 5 November 2016

My first time here and my first time in a casino/hotel for about 10 years. The room was extremely reasonable, it was very clean and simple. I wasn't there for the room, I was there for the casino only negative I had about the room was the coffee maker,difficultygetting coffee early in morning on casino floor. coffee maker in room...

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Helpful?
Thank pamela s
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Pamela, wow!! We are honored that after ten years we are the casino you choose to visit. It sounds like you had an amazing experience at our property! We will take note on your feedback regarding the coffee and use it when making future improvements. We sure hope you don't wait ten years to visit us again!!

Denver, Colorado
Reviewed 30 October 2016

So, although I had read some not very favorable reviews, I like to form my own opinions on where I visit. First off, I've been to this casino a few times and I like it, it's not too big or too small and it has some good games. I decided to stay at the hotel this time, usually stay at...

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Helpful?
Thank Sam H
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Sam, thank you for being a returning visitor! Our number one priority is making sure out guests have a smooth and enjoyable experience while staying with us. It does not sound like your experience was up to our standards. We apologize for the inconvenience of having to have security check your ID but that is our protocol because of...

Colorado
Reviewed 26 October 2016

Room was well maintained and met all of our expectations. Hotel offered easy access to adjoining casinos, friendly staff, easy check in, great food and an overall great experience in a gambling town. Not much in the way of family friendly unless the family is all over 21. Have stayed in better and much worse in the same town. Will...

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Helpful?
Thank DraMCat
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Thank you so much for visiting! It sounds like you had a great experience here at Lady Luck. We love to hear when our customers notice our friendly and attentive staff because it is something we are very proud of. We are also happy that you got the chance to try our delicious food! We hope you choose to stay...

San Antonio, Texas, Usa
Reviewed 22 October 2016 via mobile

The room was very clean, had all the amenities I require and was close to the casino I wanted to visit. Other than that the room was plain, the decor was oldish, but nice. All my expectations were met. I saved $50 through Hotels.com, but the casino did have a way to comp the room with a "stay and play...

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Helpful?
Thank JeffHenson
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Jeff, thank you so much for the great review. We appreciate when people take their time to let us know their feedback. We work very hard at making sure all our rooms are comfortable for our visitors. It sounds like you had a great experience with the hotel room AND casino floor, which is exactly what we love to...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Come visit Lady Luck Casino Black Hawk and experience our exciting casino, delicious dining, thrilling giveaways, and great entertainment. At Lady Luck Casino Black Hawk we offer our casino guests approximately 500 slots and 17 table games. So stop by Lady Luck Casino Black Hawk today and experience all of the fun and excitement we have to offer. ... more   less 

Additional Information about Lady Luck Casino Black Hawk

Address: 340 Main Street, Black Hawk, CO 80422 (Formerly Isle Hotel - Lady Luck Tower)
Region: United States > Colorado > Black Hawk
Price Range: €68 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lady Luck Casino Black Hawk 3*
Number of rooms: 164
Reservation Options:
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Also Known As:
Colorado Central Station Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Lady Luck Casino Black Hawk staff and other travellers.
11 questions
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over a year ago
Washington Dc, District Of Columbia
2 months ago
Pueblo, Colorado
6 months ago

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Questions? Get answers from Lady Luck Casino Black Hawk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Signage is a bit confusing at first between parking, check-in, etc.”
 of 5 bubbles 91TERRYP91, 12 Dec 2016 | Read review
“The King size bed rooms look like a better view.”
 of 5 bubbles D6468CIpamelas, 5 Nov 2016 | Read review
“Get a room overlooking the mountains....ours overlooked the parking area...and the windows were smudged and foggy.”
 of 5 bubbles MaryG223, 17 Oct 2016 | Read review
“We had a room close to the elevators and ice machines...we were not bothered by excess noise, though, as one might expect.”
 of 5 bubbles LenL725, 30 Sep 2016 | Read review
“We were in room 1131. Very quiet.”
 of 5 bubbles 921launah, 29 Sep 2016 | Read review
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