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Embassy Suites by Hilton Walnut Creek

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Embassy Suites by Hilton Walnut Creek
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1,001 Reviews from our TripAdvisor Community

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Showing 988: English reviews
Palo Cedro, CA
Reviewed 4 days ago NEW

I stayed here recently and was incredibly disappointed. This was a repeat stay and each time the hotel is more and more tired. The wifi is virtually non=existent, even tho I am a "gold" member and was suppose to have upgraded wifi. Didn't work. Tried to call the front desk, The phone didn't work. Couch looked really dirty and saggy...almost...

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Helpful?
Thank qsmamo
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for taking the time to write a review. Thank you for mentioning the great staff and, despite our shortcomings, I imagine your repeat business is due to the location and the wonderful amenities you will find at an Embassy Suites. We certainly appreciate your business. I can tell you that we are renovating our rooms over the next...

Walnut Creek, California
Reviewed 4 days ago NEW

The service was horrible... hotel itself such a dump.... staff horribly not helpful or knowledgeable. I asked specific questions with the staff ahead of time.... which they answered completely inaccurately. Pool was freezing and dirty. Mold everywhere. The food for breakfast was dirty cold and terribly laid out for overcrowding. I'm so upset

Review collected in partnership with Embassy Suites Hotels
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Thank 588chrystalk
Las Vegas, United States
Reviewed 4 days ago NEW

Upon arrival we were greeted by the valet. All of the staff was friendly and accommodating to us. They checked in throughout our stay to make sure we had everything we needed. The complimentary breakfast is excellent - you receive made to order food! The location is perfect for traveling to the Redwoods - Oakland - San Francisco!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kristenp375
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Glad you enjoyed your stay! Yes, we are a perfect location for a BART commute into the city.

Silver Spring, United States
Reviewed 4 days ago NEW

I was on the top floor. The rooms have been renovated since my last stay. The staff is extremely friendly and accommodating. The new setup for room service is excellent. The food arrived hot and delicious. My only complaint would be the inconsistency of the housekeeping service. One morning they would arrive at 8am and then the next morning, it...

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Helpful?
Thank Antonette B
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for being our guest and for the review. I will talk to our Housekeeping Manager regarding times of service. Thank you for bringing this to my attention.

Merced, California, United States
Reviewed 1 week ago

This hotel is conveniently located off the freeway and adjacent to a BART station. We booked this because I had an appointment in San Francisco in the early morning and couldn't get a decent priced hotel in the city. We are Hilton Honors members and patronize this brand. However, we have been disappointed in some Embassy Suites in some cities....

Review collected in partnership with Embassy Suites Hotels
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1Thank Marcia M
Reviewed 1 week ago

We have stayed in this hotel several times over the past few years as it is close to family. Although the breakfast remains one of the highlights of this hotel, we were extremely disappointed with how long it took for our room to be ready (we waited over an hour) and it was clear that housekeeping was very understaffed. Additionally,...

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Helpful?
Thank Andrea K
Riverside, California
Reviewed 1 week ago

Hotel needs a lot of update. Arrived mid afternoon room not ready given room under construction, given 2nd room key not active returned to check in twice before getting into room. Spent all day Saturday with family when returning room not cleaned service came and did clean. Was given 44.00 dollar discount, but then charged 44.00 dollars on my account....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank r0ger1234
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for taking the time to write a review. I can tell you that we are renovating our rooms over the next several months. This is done in a way to not disturb our guests and you will be able to experience one of these great rooms in the early spring. Sorry your room wasn't service when you wanted...

Reviewed 1 week ago

We were just staying a weekend BUT it was very worth it for the price we paid! The pool was excellent and most especially the complimentary made to order breakfast was superb! We have stayed at rival hotels with complimentary breakfasts and this just was the best!

Review collected in partnership with Embassy Suites Hotels
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Thank 91kathryng
San Jose, California
Reviewed 2 weeks ago

As a Hilton Honors member, our family stays at various Embassy Suites locations for random family staycations. We had the most disappointing experience at the Walnut Creek location. The quality of the pool and jacuzzi are unsatisfactory. The temperature of the pool water was extremely cold, it was unbearable to swim in. This left my children feeling very sad that...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank mamav2017
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for the review. It is unfortunate that your experience fell short of your expectations. The pool temperature is set to 80 degrees and it may feel slightly cool when first getting in. This is an idea temperature for indoor pools. The Jacuzzi tub is set to 101 degree. Our aquatic systems are monitored and controlled throughout the day...

Phoenix
Reviewed 2 weeks ago

The location seems great and if you are not on Room 530, then this hotel might seem better. The "Executive" rooms are located about 25 yards from the BART track and 200 yards from the station. Compared to the NY subway, it's quiet. At midnight, it didn't seem that way. The room is also tired. The Shower head was difficult...

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Helpful?
Thank Chodo
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for the review. Our rooms on the 5th and 6th floor have now completed soundproofing. The 7th and 8th floor will be completed this week. We are also doing a complete rooms renovation over the next several months. Let me know if you do stay with us again as we will want to make sure you check out...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. Ft. Of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $25/day. ... more   less 

Additional Information about Embassy Suites by Hilton Walnut Creek

Address: 1345 Treat Boulevard, Walnut Creek, CA 94597
Region: United States > California > Walnut Creek
Price Range: €133 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Walnut Creek staff and other travellers.
12 questions
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Questions? Get answers from Embassy Suites by Hilton Walnut Creek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a room near the elevator and you would never have known!! It was extremely quiet.”
 of 5 bubbles 320antonetteb, 17 Jan 2017 | Read review
“All rooms pretty equal. Be cautious about the valet parking and its high fees per day.”
 of 5 bubbles KurtB663, 4 Jan 2017 | Read review
“Go to another hotel.”
 of 5 bubbles ZippyGreen, 31 Dec 2016 | Read review
“Definitely choose a room on the rear side to avoid the BART noise.”
 of 5 bubbles jpollo02, 24 Dec 2016 | Read review
“Get a Room that has always been non-smoking.”
 of 5 bubbles hcarnaby, 30 Oct 2016 | Read review
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