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Embassy Suites by Hilton Walnut Creek

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Embassy Suites by Hilton Walnut Creek
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1,047 Reviews from our TripAdvisor Community

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Showing 1,034: English reviews
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New Westminster, Canada
Reviewed 4 days ago NEW

Beware of the rooms, the rates and the overall service (front desk). This hotel can do much better. Staff can be more customer service oriented. The rooms weren't all that great and need more maintenance.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cynthia P
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Than you for your feedback it is appreciated. We can do much better and we strive for each and every guest to be extremely satisfied. I am sorry that this wasn't your experience. Thank you for being our guest.

Merced, California, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017

This hotel is conveniently located off the freeway and adjacent to a BART station. We booked this because I had an appointment in San Francisco in the early morning and couldn't get a decent priced hotel in the city. We are Hilton Honors members and patronize this brand. However, we have been disappointed in some Embassy Suites in some cities....

Review collected in partnership with Embassy Suites Hotels
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1Thank Marcia M
About Hotel's Favourite Review
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you very much for your well stated experience at The Embassy Suites in Walnut Creek. The Valet price is $25 per night with full service. While you can find self parking in the area, only valet service will assure in and out privileges with no additional charge.

Fresno, CA
Reviewed 4 days ago NEWvia mobile

When we arrived to check in their were some sketchy people in front, one looked to be a "hooker". We checked in and the front desk attendant was very nice. The rooms were clean but you have to call for everything, there is no ice machine so you have to have them deliver it to your room. I had reserved...

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Helpful?
Thank Janie C
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you very much for your feedback and great observations. I do understand your concerns and can assure you that safety and security is very important to us. I know that our guests may not notice but we have many methods in place to ensure that our guests are in an environment that is safe and secure. Thank you for...

Daytona Beach, Florida, USA
Reviewed 6 days ago NEW

The hotel was adequate. Comfortable, quiet rooms. However my room's floor was dirty, dust and food crumbs on the floor and around the furniture. I don't believe this was an isolated incident because I found the same in other rooms. Now let me tell you, if you have a hotel equipped for meals in their rooms, and rooms aren't adequately...

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Helpful?
Thank Nerde
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for your feedback. I understand your concerns and we do take cleanliness very seriously. I will ask my housekeeping department to pay particularly close attention to proper cleaning of floors in and around the furniture.

Fullerton, California
Reviewed 1 week ago NEW

There's a BART station just outside the pleasant hill station. There are bicycle lockers to keep bikes safe. The atrium in the hotel let's in so much beautiful daylight. The breakfast is so delicious! Coffee bar is out of the way and wish for on the go caffeine need. There's always cold tasty water in the lobby for guests.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cynthia c
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for taking the time to write a review and we appreciate the 5 stars!

Nevada
Reviewed 1 week ago via mobile

Diamond. I've stayed at a lot of Embassy Suites. This is the worst so far, especially for business travelers. Why? Good: +Very nice staff +Good breakfast & evening reception snacks +Big room Bad: -WiFi service is horrible in your room. I've only seen it worse at 1 other hotel anywhere and I stay at a lot of hotels. Staff said...

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Helpful?
Thank Mop335
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for your feedback. We are remodeling our rooms to be well suited for our business travelers. Look for the first remodels to be available in Mid - April. Our fitness room is also being renovated with state of the art equipment. Finally, we are also updating our internet to provide an exceptional connection. I am sorry that you...

Houston, Texas, United States
Reviewed 1 week ago via mobile

Friendly staff and nice breakfast. Facilities badly in need of update- building and furniture beat up from wear and tear. Clean, but stained. I really have nothing more to say, but it's demanding 200 words

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Helpful?
Thank RockHound74
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for your feedback. We will be doing a full remodel of rooms and will be available in the coming months. Thank you for being our guest.

Sacramento, California
Reviewed 1 week ago

The hotel staff/front desk were friendly and helpful. The room was very clean (thanks to "Olivia") and the breakfast was exceptional; offering a variety of made to order egg dishes, ham, potatoes, etc. My only concern was the heat/air, which was not working properly, but since the weather wasn't extreme and my visit short, I handled it. Valet parking is...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Elly A
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Love to see that a smile make a great impression and thank you for the comment about Olivia. Glad that you enjoyed your stay.

Las Vegas, Nevada
Reviewed 1 week ago

The location is great, service was great, breakfast provided many options and was complimentary however there was a church group in attendance that included kids that were not always properly supervised or disciplined that negatively impacted my stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Suzanne M
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank You!

Reviewed 1 week ago via mobile

Clean and extremely quiet. Hospitable staff and a lovely breakfast. The key feature for me is a coffee shop that's located nearby. THERE IS!👌🏾 There is a Specialty coffee house near the breakfast area doors that lead up to the outside stairs to the coffee shop. Great tea & coffee!

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Helpful?
Thank Nep6
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for your kind comments regarding our breakfast and coffee.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Restaurant
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. Ft. Of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $25/day. ... more   less 

Additional Information about Embassy Suites by Hilton Walnut Creek

Address: 1345 Treat Boulevard, Walnut Creek, CA 94597
Region: United States > California > Walnut Creek
Price Range: €133 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Walnut Creek staff and other travellers.
12 questions
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Questions? Get answers from Embassy Suites by Hilton Walnut Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room before you unpack”
 of 5 bubbles Nerde, 18 Mar 2017 | Read review
“All rooms open onto balcony-like walkways overlooking the open lobby space.”
 of 5 bubbles JeanneB203, 2 Mar 2017 | Read review
“We had a room right across from the BART noise and the new windows cancel out the noise others complained about.”
 of 5 bubbles flansy, 20 Feb 2017 | Read review
“Book on the 7th or 8th floor”
 of 5 bubbles meeggs, 30 Jan 2017 | Read review
“ask to be on the side opposite of the BART system”
 of 5 bubbles johnettat2015, 23 Jan 2017 | Read review
5 of 5