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Embassy Suites by Hilton Walnut Creek

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Embassy Suites by Hilton Walnut Creek
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966 Reviews from our TripAdvisor Community

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Showing 953: English reviews
Sacramento, California
1 review
Reviewed 1 week ago

Great location and staff. BART station is across the street for easy commute to SF. Staff at this location is great.....helpful and professional. Good complimentary breakfast, exercise room and evening reception. Valet parking only which is pricey.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank pauljM939CP
Monrovia, United States
1 review
Reviewed 1 week ago

Very good staff. great breakfast. fairly clean rooms. Interior of rooms is showing its age and there is evidence of deferred maintenance. There is a $22 mandatory valet fee as you can not park yourself. There is a raised train which runs past the south and east side of the hotel. Shoot for a room on the west or north... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank C6898ABjiml
Santa Rosa, United States
2 reviews
Reviewed 2 weeks ago

The food is less than stellar and housekeeping needs to pay better attention... especially in CLOSING THE DOOR BEHIND THEM! My door was left ajar while I was away! This hotel requires valet parking (no other choice) at $22 a day. I was not told of that when I made my reservation by phone. I was also charged a "A&G... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cindy O
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for the feedback. Please contact me regarding the A&G Misc charge as I am not familiar and perhaps incorrect. I would appreciate the opportunity to correct this. I will speak to our housekeeping team regarding any carelessness and you can be sure it will be correct for your next visit. Thank you for being our guest. More 

Walnut Creek, United States
1 review
Reviewed 2 weeks ago

You can certainly skip this hotel it is tooooo LOUD. The BART train tracks are within 100 yards of the bedroom windows making it almost impossible to rest or even sleep. The furniture in the room was dirty and stained. Clearly it has not been upgraded in many years and certainly nothing you would want to touch with your body.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 41peted
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for the feedback. The hotel will be undergoing a rooms renovation very soon and "behind the scenes" Guests will not notice and there will be little disturbance. The good news is that the rooms will be sound proofed and very stylish. Please feel free to contact me regarding a tour of one of our newest remodeld rooms. More 

San Francisco, California
1 review
Reviewed 2 weeks ago

The rooms had a weird smell, elevators had plates on the floor, and the pool area was extremely dirty. The pool had food floating everywhere. Location is nice and the staff are nice. I wouldn't stay at this hotel again unfortunately.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank X2683YHjoseg
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for sharing your experience. I promise that we will make sure our pool area is exceptional clean and will review why it would not have been so during your stay. Thank you for being our guest. More 

Covina, California
1 review
Reviewed 2 weeks ago

Maid service was terrible. Staff was nice, complimentary reception was nice. Room service was decent. Location was also good. Don't agree with forced valet parking, tipping does get a bit costly. Valet guys were nice.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank H7362JBmichaelb
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for taking the time to share some of your thoughts. We do charge $22 for Valet parking and believe that there is exceptional value in this. Please consider that with the proximity to the BART and access to downtown San Francisco where parking would often cost more than double this. We do appreciate you as our guest and... More 

Vienna, West Virginia
1 review
Reviewed 4 weeks ago

Room was unkempt & dated. Will NOT stay there again. Staff was great and helpful but the overall quality of the suite was extremely poor. I've stayed at other embassy suites before and actually prefer them, but this one is terrible.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank D1905RDrichard
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for your feedback. We will be doing a room renovation that I am sure you will find to be stylish and very much to your liking. Please visit us again and feel free to contact me directly regarding our newest rooms. Thank you for being our guest. More 

Los Angeles, California
1 review
Reviewed 4 weeks ago

One great thing about this hotel is that is not in down town. So if want a hotel with a great location and is close to San Francisco , this will be the one . Don't forget to visit Indian Hills where you can take a look of the city .

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank danielgQ3229TC
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for taking time to write a review. Yes, we are indeed in a great location! Hope to see you again very soon. More 

Chicago, Illinois
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 October 2016 via mobile

We stayed 3 nights. Staff is very friendly. Evening reception includes a nice selection of snacks. Breakfast made to order is pretty good, supplemented with fresh fruit and other cold items. Rooms away from the BART line (especially the bedroom) are very quiet. Parking a little pricey, but the valet was always quick.

Helpful?
Thank DRBSFM
Management response:

Thank you for your kind comments about our staff and we are glad to learn that you enjoyed our evening reception. More 

Houston
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 October 2016

While the open balconies to the atrium always makes me nervous, the Embassy Suites concept is still viable. When it is quiet, the atrium is very peaceful and attractive. When there is something going on (like a wedding reception) everybody has to share in the noise. We had a nice room on the top floor but we could not get... More 

Helpful?
Thank hcarnaby
Management response:

Thank you very much for your feedback and we will certainly correct the odor issues in your guest room. We do try to avoid using the Atrium for loud events since we have plenty of meeting space at our property. We look forward to welcoming you back to Embassy Suites Walnut Creek. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. Ft. Of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $22/day. ... more   less 

Additional Information about Embassy Suites by Hilton Walnut Creek

Address: 1345 Treat Boulevard, Walnut Creek, CA 94597
Region: United States > California > Walnut Creek
Price Range: €134 - €227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Walnut Creek staff and other travellers.
12 questions
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Questions? Get answers from Embassy Suites by Hilton Walnut Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a Room that has always been non-smoking.”
 of 5 bubbles hcarnaby, 30 Oct 2016 | Read review
“Ask for rooms at back of hotel”
 of 5 bubbles ECB17, 26 Oct 2016 | Read review
“A room around the corner from the elevator ensures quiet”
 of 5 bubbles SkipM659, 25 Oct 2016 | Read review
“Be sure not to get hotel closet to front corners”
 of 5 bubbles aarony396, 12 Oct 2016 | Read review
“If noise bothers you ask if your room has BART running past it. Many do.”
 of 5 bubbles ReillyClan, 28 Sep 2016 | Read review
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