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Holiday Inn Express Walnut Creek

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Traveller (39)
Room & Suite (94)
Pool & Beach (21)
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Overview
  • Excellent44%
  • Very good37%
  • Average15%
  • Poor3%
  • Terrible1%
Travellers talk about
“breakfast room”(18 reviews)
“front desk”(86 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Walnut Creek
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Walnut Creek
Special Offer: Book Direct and Save
Hotel deals
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Reviews (591)
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567 results
Traveller rating
240
209
87
21
10
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240
209
87
21
10
Show reviews that mention
All reviewsbreakfast roomunderground parkingfront deskbiscuits and gravychick filwednesday nighthour fitnesssoy milkroad noisefree breakfastwould stay here againyogurtnice lobbysan francisconice breakfastminute drivecontra costa
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1 - 5 of 567 reviews
Reviewed 1 week ago via mobile

If I could rate this zero stars I would. Worst hotel in the whole area, I would sooner stay at a motel 6 before this sorry excuse for a hotel. The hotel staff is rude and unaccommodating, they overbook their hotels so when we checked...More

Thank Kangarooland1
Response from Cynthia T, Front Office Manager at Holiday Inn Express Walnut CreekResponded 6 days ago

Dear Kangarooland1, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction and guest service, this is unfortunate and unusual to hear about the level of poor service from our staff members. It is regrettable to learn that you...More

Hotel's Favourite
Reviewed 2 weeks ago

I am a frequent business traveler and a platinum Marriott rewards member. I've had good and bad experiences around the globe. I feel it's worthwhile to acknowledge good service when you see it. The staff can make all of the difference when it comes to...More

Thank Warren D
Response from Cynthia T, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 2 weeks ago

Dear Warren, Thank you for your review on Trip Advisor - I am always so happy to read when guests have a great experience at our property the Holiday Inn Express Walnut Creek; however more-so when they take the time to recognize the amazing Team...More

Reviewed 2 weeks ago via mobile

There is no parking. Space is taken up in the garbage by dirty mattresses, tables, chairs and other junk. Have to park in the garage or you will be towed. The spaces available are too tight and the guests during are stay parked over the...More

1  Thank Chester M
Reviewed 2 weeks ago

We traveled to California for vacation and to see our son. We chose the this location based on previous experience and a great price. The hotel has updated the guest rooms (should be complete at this writing), so, there is a little dust and construction...More

Thank Brad B
Response from Cynthia T, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 2 weeks ago

Dear Brad B Thank you for your positive review on Trip Advisor - So happy to hear about your experience being a great one and truly appreciate you choosing the Holiday Inn Express Walnut Creek . I'm thrilled to hear that you enjoyed your newly...More

Reviewed 3 weeks ago via mobile

We stayed one night here as a family so we could do a little sightseeing in SF the next day. Around 3:15 am a party of young people arrived in the room under us and were unusually loud and drinking. I went downstairs to complain...More

1  Thank Ex312
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Shuttle Bus Service
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$138 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$138 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (39)
Room & Suite (94)
Pool & Beach (21)
Dining (3)
Amenities (18)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
alybrad
13 April 2017|
Answer
Response from H Richard S | Reviewed this property |
I have no knowledge of their refund policy
0
Votes
alybrad
13 April 2017|
Answer
Response from | Reviewed this property |
Sorry I just saw your post. Did you book thru the hotel? when I booked thru them I got an email indicating I could cancel with no penalty 24 hours in advance.
0
Votes
Kelly C
7 February 2017|
AnswerShow all 2 answers
Response from PPlatypus | Reviewed this property |
The rooms open to an interior hallway.
1
Vote
Room Tips
"Amaw from the lobby worked for us."
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"Get an courtyard room, but not 276. I would recommend another hotel"
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"We were in 501. It was large, comfortable, not a good view though if that's important"
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"First floor room was very quiet but had a little foot noise from above. Only two stories to hotel."
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